Airbnb
Consumer · Travel marketplace
- HQ
- San Francisco, US
- Founded
- 2008
- Size
- 7,000+
- Funding
- Public (ABNB)
- Website
- airbnb.com
- Blog
- medium.com
Products
Airbnb currently has 36 active job listings related to Artificial Intelligence. The majority of these roles, 64%, are focused on the agents stage, with application stage roles making up another 22%. The top function for these positions is Engineering, followed by Product. Frequent tech tags include agent_orchestration, llm_observability, and model_serving, suggesting a focus on building and managing AI systems.
Currently tracking 22 active AI roles, with 106 new openings in the last 4 weeks. Primary focus: Agent · Engineering. Salary range $117k–$310k (avg $214k).
Consumer · Travel marketplace
Airbnb currently has 40 active AI-related roles in our index. The most common open titles are: (Contract) Senior Data Scientist, Platform Inference - MarTech DS Measurement, Lead Analyst, Advanced Analytics, Lead, Advanced Analytics, Hosting Services (Brazil) , Lead, Advanced Analytics, Hosting Services (Mexico), Machine Learning Engineer, Community Support Engineering. Most positions are in Engineering and Product.
Airbnb's active AI hiring is concentrated in: agents (60%), application (28%), evaluation (5%). These categories follow a seven-stage AI lifecycle: data, pre-training, post-training, serving infrastructure, agents, evaluation, and application.
Airbnb is hiring AI talent in: United States (29 roles), China (4 roles), Brazil (4 roles), India (3 roles).
Job postings at Airbnb most frequently mention: Machine Learning, System Design, Market & Technology Trend Analysis, Statistics, Large Language Models (LLMs).
In the past 30 days, Airbnb has posted 19 new AI-related roles. That is a +36% change versus the prior 30 days (14 → 19).
| Title | Stage | AI score |
|---|---|---|
| Senior Staff Machine Learning Engineer, Growth Platform Engineering Senior Staff ML Engineer to build and scale a best-in-class agentic growth platform for Airbnb, driving personalized content and product experiences. The role involves developing AI-powered solutions for autonomous content generation, ML/AI orchestration for decisioning, and proactive marketing analyst agents, from inception to production. | Agent | 9 |
| Senior Machine Learning Engineer, Community Support Engineering The role focuses on leveraging Generative AI and LLMs to transform Airbnb's customer service. This involves building and enhancing AI models, ML services, and tools including LLM fine-tuning, RAG/Search, evaluation, feedback learning, and guardrails. The position emphasizes developing personalized, easy-to-use, and proactive customer service experiences, with many initiatives in early conceptual stages. | Agent |
| 8 |
| Machine Learning Engineer, Community Support Engineering The Machine Learning Engineer, Community Support Engineering role at Airbnb focuses on leveraging Generative AI technologies to enhance customer service. The team develops and optimizes AI models, ML services, and tools including LLM fine-tuning, RAG/Search, evaluation, and guardrails. The role involves building and deploying AI solutions for customer service, with opportunities to shape ideas from inception to production. Experience with LLM-driven chatbots and Agentic AI products is a plus. | AgentPost-train | 8 |
| Senior/Staff Machine Learning Engineer, Community Support Engineering The role focuses on driving Customer Support x Artificial Intelligence (CSxAI) initiatives by adopting Generative AI technologies to enable an intelligent, scalable, and exceptional service experience. This involves developing and enhancing AI models, ML services, and tools including LLM fine-tuning, optimization, RAG/Search, LLM evaluation, testing automation, feedback-based learning, and guardrails for various applications within Airbnb. The role also involves building and leveraging cutting-edge AI technologies to transform customer service and shape ideas from inception to production. | AgentPost-train | 8 |
| Staff Software Engineer, Marketing technology Staff Software Engineer on the Content Platform team to build an agentic platform for content creation, transforming the platform into an AI-driven system that can turn a marketing brief into a fully realized campaign. | Agent | 7 |
| Staff Advanced Analytics, Digital & AI Products Staff Advanced Analyst role focused on building and scaling analytical solutions for AI products within the Customer Service organization. This role will partner with product and business leaders to provide insights, drive product analytics, and lead measurement for AI systems, including AI Assistants and agent-assisting tools. Key responsibilities include owning the product analytics roadmap, collaborating with engineering on logging and observability for agentic and LLM workflows, designing and evaluating A/B tests for AI features, and translating insights into strategic recommendations. The role requires expertise in Python, SQL, A/B testing, NLP/ML/DL techniques, LLM architectures, and familiarity with Agentic AI systems and AI observability. | AgentEval Gate | 7 |
| Senior Staff Software Engineer, Marketing Technology Senior Staff Software Engineer to lead the technical direction for transforming the Marketing Technology Content Platform into an AI-driven system, enabling campaign creation in minutes. The role involves owning technical strategy across a CMS, no-code tools, rendering infrastructure, and an agentic layer, impacting millions of users daily. Requires deep expertise in backend systems, distributed architectures, and architecting/scaling AI-driven systems. | Agent | 7 |
| Staff Backend Engineer - Ads Platform Staff Backend Engineer for Airbnb's Ads Platform, focusing on building an AI-powered growth engine for paid marketing channels. The role involves architecting systems for autonomous campaign management, including creative generation, bidding, budget optimization, and audience management. It sits at the intersection of engineering, marketing, and AI, with a goal to increase marketing efficiency and campaign velocity through increasingly autonomous AI systems. | AgentServe | 7 |
| Senior Manager, Technical Program Management (Search & AI Foundations) Senior Manager, Technical Program Management for Airbnb's Infrastructure team, focusing on AI Platforms including Search Relevance, Machine Learning Infrastructure (MLI), and Search Knowledge Infrastructure (SKI). The role involves partnering with engineering and product teams to build and enhance data-driven decision-making, manage AI initiatives, and drive execution across search ranking, recommendations, model infrastructure, and personalization. Experience with ML models, LLMs, and GenAI is required, with a focus on managing complex AI projects and teams. | AgentServe | 7 |
| Software Engineer, Quality Platform Software Engineer role focused on building AI-powered quality systems and AI-native quality workflows within Airbnb's engineering lifecycle. The role involves designing and implementing AI agents for testing, improving developer productivity through intelligent automation, and integrating AI capabilities into development environments. | Agent | 7 |
| Operations Engineer, BizTech Operations Engineer role focused on applying AI, specifically LLMs and agentic workflows, to automate and improve BizTech's operational health, including ticket resolution, incident response, and observability. The role involves managing tickets, incident response, building monitoring dashboards, and writing code for automation, with a strong emphasis on AI-driven insights and self-healing systems. | AgentServe | 7 |
| Senior Machine Learning Engineer, Relevance and Personalization (Query Intelligence) Senior Machine Learning Engineer focused on Relevance and Personalization at Airbnb, specifically query intelligence. The role involves building and improving ML models for search and recommendation, with a focus on query understanding using NLP and LLMs. Responsibilities include developing models for autocomplete, intent classification, and natural language search experiences, productionizing ML pipelines, and collaborating with cross-functional teams. | AgentPost-train | 7 |
| Senior Business Solutions Engineer, BizTech(LegalTech) Senior Business Solutions Engineer role focused on deploying AI-powered tools and automation within Airbnb's Legal Technology team. The role involves building and implementing AI agents, RAG pipelines, and copilots, partnering with legal teams to identify opportunities, and managing the end-to-end lifecycle of these solutions. | Agent | 7 |
| Lead Analyst, Advanced Analytics Lead Analyst for Advanced Analytics at Airbnb, focusing on Payments Insights. This role involves leveraging AI/ML models, experimentation, and advanced data analytics to drive data-driven decision-making within the Payments domain. The position requires strong analytical, statistical modeling, and causal inference skills, with a focus on translating technical findings into business influence. Experience in financial risk management, fraud prevention, and compliance is also crucial. | Agent | 7 |
| Staff GenAI Backend Engineer, Automation Foundation Staff GenAI Backend Engineer focused on the Automation Foundation team at Airbnb, working on a large-scale conversational AI platform and automating provisioning for internal human and AI agents. The role involves leading technical vision, backend system development, prompt engineering, and RAG patterns for AI/LLM-driven scenarios within consumer support. | Agent | 7 |
| Senior Staff Data Scientist, Guest & Host Marketplace AI Senior Staff Data Scientist to join the Guest Data Science team, focusing on using AI and causal inference to understand user behavior, detect intent, and build data products for a personalized guest experience. The role involves leading innovation, shaping data strategy, and collaborating with Product to optimize in-product experiences and UX design. Responsibilities include analyzing user behavior, developing technical frameworks, building prototypes with AI toolkits, evaluating preferences, and influencing strategy through presentations. Requires expertise in causal inference, marketplace experience, advanced degree, and strong programming skills in Python/R and SQL. | Agent | 7 |
| Senior Frontend Engineer, Quality Platform Senior Frontend Engineer responsible for building and maintaining the user interface for an agentic testing platform, making complex AI-driven testing workflows accessible and intuitive for other engineers. The role involves partnering with backend and applied AI engineers to expose platform capabilities. | Agent | 5 |
| Staff Analyst, Advanced Analytics, Payments Staff Analyst role focused on Advanced Analytics for Airbnb's global Payments operations. The role involves driving data-informed decision-making, optimizing user journeys, and solving complex domain challenges using quantitative measurement, machine learning models, and AI. Key responsibilities include architecting reporting platforms, developing analytical frameworks, and influencing strategy through data and experimentation, with a focus on payments processing, risk, and compliance. | Agent | 5 |
| Staff Platform Manager, Payments Risk Product Manager for Airbnb's Payments Risk domain, focusing on the post-transaction dispute lifecycle. The role involves owning the product strategy, roadmap, and execution for chargeback processing, representments, pre-arbitration, proactive dispute prevention, and on-platform resolution experiences. Key responsibilities include partnering with engineering and data science to improve dispute decisioning models, building proactive prevention capabilities, and developing scalable infrastructure for new payment methods and product verticals. The role requires experience integrating Gen AI and leveraging ML and external signals to reduce losses while balancing customer experience and marketplace trust. | Agent | 5 |
| Lead, Advanced Analytics, Hosting Services (Mexico) Lead, Advanced Analytics role at Airbnb focusing on Hosting Services in Mexico and Brazil. The role involves in-depth data analysis, statistical modeling, metric definition, impact assessment, experimentation, and synthesis of insights to inform prioritization for programs like Co-Host Network and Superhost Ambassadors. A key responsibility is to develop and support agentic workflows and AI-assisted tools to automate data analysis and reporting, and leverage LLMs. The role requires strong quantitative skills, experience in marketplace analytics, and stakeholder management. | Agent | 5 |
| Lead, Advanced Analytics, Hosting Services (Brazil) Lead Advanced Analytics role for Airbnb's Hosting Services in Brazil, focusing on analyzing supply programs, defining metrics, conducting experiments, and building dashboards. The role involves developing agentic workflows and AI-assisted tools for data analysis automation and requires familiarity with LLMs. | Agent | 5 |
| Senior Staff Software Engineer, Trust Senior Staff Software Engineer on the Trust team at Airbnb, focusing on building and operating foundational systems for fraud, safety, and trust decisioning. The role emphasizes an AI-first approach, using LLM-powered agents for code generation and iteration, and requires strong backend and platform engineering skills with a focus on reliability and distributed systems. | Agent | 5 |
| (Contract) Senior Data Scientist, Platform Inference - MarTech DS Measurement This role focuses on building and maintaining marketing measurement systems, including Marketing Mix Models and geo-based causal inference. It also involves using AI agent workflows for rapid prototyping and productionalizing research prototypes into scalable systems. | AgentData | 5 |
| Senior Staff Operations Engineer, AIOps Senior Staff Operations Engineer role focused on scaling AI-enabled operations and delivering AIOps solutions within Airbnb's BizTech organization. The role involves leading projects, defining AIOps vision and roadmap, identifying and eliminating recurring issues through automation, and ensuring the quality and reliability of BizTech services. Requires deep expertise in enterprise infrastructure, cloud, AI/automation, and SDLC, with proficiency in Python or Go. | Agent | 5 |