Airbnb

Staff Product Manager for AI Personalization at Airbnb, focusing on building and scaling AI systems for customer support. The role involves owning the full stack of personalization, from retrieval systems to the AI experience, and ensuring AI emulates human agent judgment and empathy. Requires strong product management, technical fluency in AI/ML, and experience with personalization, RAG, and LLM architectures at consumer scale.

Lead Advanced Analytics role focused on AI Products within Airbnb's Contact Center organization. The role involves driving product analytics, building scalable analytical solutions, and leading measurement for AI systems. Key responsibilities include owning the product analytics roadmap, collaborating with engineering on logging and observability for agentic and LLM workflows, designing and evaluating A/B tests for AI features, and translating insights into strategic recommendations. Requires expertise in Python, SQL, A/B testing, ML/DL techniques, LLM architectures, and data engineering foundations. Familiarity with Agentic AI systems, human-in-the-loop design, AI observability, vector stores, and embeddings is also important.