Airbnb
Consumer · Travel marketplace
- HQ
- San Francisco, US
- Founded
- 2008
- Size
- 7,000+
- Funding
- Public (ABNB)
- Website
- airbnb.com
- Blog
- medium.com
Products
Airbnb currently has 38 active AI-related job listings. The majority of these roles, 61%, are focused on agents. The top hiring function is Engineering, with 33 positions. Frequent tech tags include agent_orchestration, llm_observability, and rag, suggesting a focus on building and managing AI agent systems. Over the last 30 days, Airbnb has posted 11 new AI roles, representing a 38% increase compared to the prior 30-day period.
Currently tracking 24 active AI roles, down 35% versus the prior 4 weeks. Primary focus: Agent · Engineering. Salary range $117k–$310k (avg $226k).
Consumer · Travel marketplace
Airbnb currently has 41 active AI-related roles in our index. The most common open titles are: (Contract) Senior Data Scientist, Platform Inference - MarTech DS Measurement, AI Engineer, Community Support Engineering, Android Software Engineer, Quality Platform, Engineering Manager, Core Entities & Trip Intelligence, Engineering Manager, UI Tooling. Most positions are in Engineering and Product.
Airbnb's active AI hiring is concentrated in: agents (63%), application (12%), data (12%). These categories follow a seven-stage AI lifecycle: data, pre-training, post-training, serving infrastructure, agents, evaluation, and application.
Airbnb is hiring AI talent in: United States (28 roles), China (5 roles), Brazil (5 roles), India (3 roles).
Job postings at Airbnb most frequently reference: agent orchestration, llm observability, model serving, guardrails, fine tuning.
In the past 30 days, Airbnb has posted 12 new AI-related roles.
| Title | Stage | AI score |
|---|---|---|
| Senior Machine Learning Engineer, Customer Support Engineering Senior Machine Learning Engineer at Airbnb focused on building and deploying agentic AI technologies for customer support, including chat and voice assistants. The role involves developing AI models, ML services, and leveraging techniques like SFT, RLHF, RAG, and LLM evaluation to create personalized and proactive customer experiences. Emphasis on shipping production-grade ML systems at scale. | AgentPost-train | 9 |
| Senior Staff Machine Learning Engineer, Post Training Senior Staff Machine Learning Engineer focused on post-training LLM optimization and productionization for customer support AI initiatives at Airbnb. The role involves fine-tuning, alignment, RAG/Search, evaluation, and feedback loops to enhance customer experience through AI. | Post-trainServe | 9 |
| Machine Learning Engineer, Customer Support Engineering Machine Learning Engineer role focused on adopting Agentic AI technologies for customer service at Airbnb. The role involves developing AI assistants (Chat, Voice), exploring SOTA Agentic architectures, enhancing AI models and ML services, and leveraging various AI techniques like SFT, RL, Distillation, RAG, LLM evaluation, and guardrails. The goal is to transform customer service with personalized, easy-to-use, and proactive experiences, shaping ideas from inception to production. | AgentPost-train | 9 |
| Senior Staff Machine Learning Engineer, Growth Platform Engineering Senior Staff ML Engineer to build and scale a best-in-class agentic growth platform for Airbnb, driving personalized content and product experiences. The role involves developing AI-powered solutions for autonomous content generation, ML/AI orchestration for decisioning, and proactive marketing analyst agents, from inception to production. | Agent | 9 |
| Senior Staff Machine Learning Engineer, Data & Eval Senior Staff ML Engineer focused on setting technical direction and leading execution for ML evaluation and the end-to-end data flywheel powering CSxAI products. This role defines how quality is measured, how feedback is turned into learning signals, and how models and products are continuously improved safely and efficiently. | Eval GateAgent | 9 |
| Senior Machine Learning Engineer, Community Support Engineering The role focuses on leveraging Generative AI and LLMs to transform Airbnb's customer service. This involves building and enhancing AI models, ML services, and tools including LLM fine-tuning, RAG/Search, evaluation, feedback learning, and guardrails. The position emphasizes developing personalized, easy-to-use, and proactive customer service experiences, with many initiatives in early conceptual stages. | AgentPost-train | 8 |
| Principal Machine Learning Engineer- LLM Fine-tuning and Optimization Principal Machine Learning Engineer focused on fine-tuning and optimizing LLMs for Airbnb's consumer-facing products, including AI Assistants and autonomous agents. The role involves working with large datasets, developing multi-year tech roadmaps, evaluating foundational models, and productionizing LLM pipelines. Requires extensive experience in model training, fine-tuning, optimization, and post-training techniques, with a strong preference for PhDs and publication records in AI conferences. | Post-trainServe | 8 |
| Senior Data Scientist, Guest Travel Insurance (Algorithms) Senior Data Scientist role focused on building and shipping ML models for guest travel insurance personalization and recommendations. The role involves end-to-end ownership from prototype to production, including intent modeling, content personalization, and journey optimization using techniques like reinforcement learning and LLMs. It emphasizes high-velocity experimentation and collaboration with product, engineering, and legal teams. | AgentPost-train | 8 |
| Machine Learning Engineer, Community Support Engineering The Machine Learning Engineer, Community Support Engineering role at Airbnb focuses on leveraging Generative AI technologies to enhance customer service. The team develops and optimizes AI models, ML services, and tools including LLM fine-tuning, RAG/Search, evaluation, and guardrails. The role involves building and deploying AI solutions for customer service, with opportunities to shape ideas from inception to production. Experience with LLM-driven chatbots and Agentic AI products is a plus. | AgentPost-train | 8 |
| Senior/Staff Machine Learning Engineer, Community Support Engineering The role focuses on driving Customer Support x Artificial Intelligence (CSxAI) initiatives by adopting Generative AI technologies to enable an intelligent, scalable, and exceptional service experience. This involves developing and enhancing AI models, ML services, and tools including LLM fine-tuning, optimization, RAG/Search, LLM evaluation, testing automation, feedback-based learning, and guardrails for various applications within Airbnb. The role also involves building and leveraging cutting-edge AI technologies to transform customer service and shape ideas from inception to production. | AgentPost-train | 8 |
| Senior/ Manager, Machine Learning, Community Support Products Lead a team of ML engineers to research, design, and optimize AI models and services for customer support products, focusing on improving the end-to-end experience for guests and hosts. This role involves managing ML teams, developing large-scale ML models, and shipping AI-powered products. | Ship | 8 |
| Senior Staff Machine Learning Engineer, Trust Senior Staff Machine Learning Engineer on the Trust team at Airbnb, focusing on developing and productionizing ML models and pipelines, including LLMs and Agentic AI, for fraud detection and platform safety. This role requires hands-on coding and technical leadership in a large-scale, regulated environment. | AgentServe | 8 |
| Lead Analyst, Advanced Analytics Lead Analyst for Advanced Analytics at Airbnb, focusing on Payments Insights. This role involves leveraging AI/ML models, experimentation, and advanced data analytics to drive data-driven decision-making within the Payments domain. The position requires strong analytical, statistical modeling, and causal inference skills, with a focus on translating technical findings into business influence. Experience in financial risk management, fraud prevention, and compliance is also crucial. | Agent | 7 |
| AI Engineer, Community Support Engineering AI Engineer to build and enhance a next-generation RAG platform and AI-powered support surfaces for customer service, focusing on scalability, availability, and integration with various teams. | Agent | 7 |
| Product Manager, Relevance and Personalization Product Manager for Airbnb's Relevance and Personalization team, focusing on AI systems that connect guests to listings and personalize the travel experience. The role involves setting strategy, driving roadmap execution, and partnering with ML engineers and researchers to ship products at global scale. | Ship | 7 |
| Senior Business Solutions Engineer, BizTech This role focuses on building and implementing agentic AI solutions to enhance internal workflows and provide quick solutions using internal tools. The engineer will own the product roadmap for these solutions, manage stakeholders, drive automation, and mentor junior team members, with a critical need for practical AI understanding and staying updated on AI technology changes. | Agent | 7 |
| Staff Data Scientist, Guest & Host Staff Data Scientist at Airbnb focused on Guest & Host marketplace optimization, ranking, and AI-powered search experiences. The role involves building and shipping customer-facing features, developing causal inference models, and creating scalable data products for ranking and personalization. It requires expertise in machine learning, causal inference, and collaboration with ML Engineers and Product teams to launch and evaluate AI-driven improvements. | ShipAgent | 7 |
| Senior Software Engineer -Payments Senior Software Engineer on the Payments AI/ML Foundation team, responsible for designing and owning core platform components that power AI across Airbnb Payments. This includes building infrastructure for training, evaluation, inference, and operations, with a focus on model lifecycle, observability, governance, cost/latency optimization, and developer ergonomics. The role involves partnering with cross-functional teams to translate requirements into robust systems, building tooling for safer and faster AI development, and ensuring reliability and performance for models and agents in production. | AgentServe | 7 |
| Staff GenAI Backend Engineer, Automation Foundation Staff GenAI Backend Engineer focused on the Automation Foundation team at Airbnb, working on a large-scale conversational AI platform and automating provisioning for internal human and AI agents. The role involves leading technical vision, backend system development, prompt engineering, and RAG patterns for AI/LLM-driven scenarios within consumer support. | Agent | 7 |
| Staff Machine Learning Engineer, Listings and Host Tools Data and AI Staff Machine Learning Engineer at Airbnb to build and productionize ML models and pipelines for Listings and Host Tools, focusing on host personalization and experience. This role involves working with large-scale data, collaborating with cross-functional teams, and developing end-to-end ML infrastructure and serving APIs. | Serve | 7 |
| Senior Staff Data Scientist, Guest & Host Marketplace AI Senior Staff Data Scientist to join the Guest Data Science team, focusing on using AI and causal inference to understand user behavior, detect intent, and build data products for a personalized guest experience. The role involves leading innovation, shaping data strategy, and collaborating with Product to optimize in-product experiences and UX design. Responsibilities include analyzing user behavior, developing technical frameworks, building prototypes with AI toolkits, evaluating preferences, and influencing strategy through presentations. Requires expertise in causal inference, marketplace experience, advanced degree, and strong programming skills in Python/R and SQL. | Agent | 7 |