Amplitude

This role is for a Senior Customer Success Architect at Amplitude, an AI-first digital analytics platform. The primary focus is on providing technical advisory and strategic consultation to customers regarding data architecture, instrumentation, taxonomy design, and AI agent workflows. The role involves embedding AI in daily workflows to improve efficiency and customer outcomes, collaborating with internal teams, and gathering customer insights. While the company is AI-focused and uses AI agents, the role itself is customer-facing and consultative, not directly building AI models or infrastructure.

This role is a Senior Technical Success Manager for an AI analytics platform. The primary responsibility is to own customer deployment, adoption, and value realization for a portfolio of enterprise accounts. This involves managing the customer journey from presales through renewal, ensuring customers achieve measurable business impact from the platform's AI features. The role requires strong technical fluency with the platform's data architecture, instrumentation, and AI agent configurations, as well as business acumen to connect platform usage to customer outcomes.