Amplitude

This role is a Senior Technical Success Manager within Amplitude's Customer Success organization. The primary responsibility is to build customer relationships and drive long-term value from the Amplitude platform, which is an AI analytics platform. The role involves technical advising, delivery leadership, and strategic partnership, supporting customers across Southeast Asia and APJ. Key activities include owning customer deployment and adoption, leading implementation planning, managing risks, monitoring portfolio health using AI-augmented signals, driving product adoption, developing success plans, building executive business reviews, partnering with sales on renewals and expansion, and channeling customer feedback internally. The role requires strong business acumen, technical fluency with Amplitude's data architecture and AI agent workflows, delivery excellence, ownership of portfolio outcomes, prescriptive customer guidance, diagnostic thinking, curiosity, and a proactive approach to AI innovation.

This role is for a Sales Strategy & Operations Manager who will partner with APJ Sales leadership to drive operational excellence and commercial performance. The role requires actively leveraging AI tooling to accelerate analysis, automate workflows, and improve output quality, with a focus on designing and prototyping AI-assisted workflows. The candidate must have a proven track record of delivering AI-enabled projects in a GTM or Sales Operations context.