This role focuses on designing and optimizing conversational AI experiences for Apple's online store, aiming to enhance customer engagement and satisfaction. The designer will lead the conceptualization and implementation of chatbot conversations, leveraging technologies like RAG and AI QA tools, and ensuring brand voice consistency. The role requires a blend of creativity, strategic thinking, and technical understanding of how AI models retrieve information and generate responses.

The Senior Product Manager will define and deliver AI-powered solutions for live streaming moderation and VOC analytics, owning the product lifecycle and driving execution for AI systems that protect brand integrity and transform customer feedback into actionable business intelligence. This role requires a strong technical understanding of AI, familiarity with APAC social commerce, and the ability to translate business problems into product requirements, working with engineering teams to ship products that balance automation with human oversight.