Betterment

Sr. Staff Engineer on the AI Platform team at Betterment, a fintech company. This role focuses on building the foundation for AI-powered features, including shared infrastructure, LLM evaluation frameworks, and internal libraries. The engineer will shape AI product strategy, collaborate with product and compliance, and ship customer-facing AI functionality in a regulated environment. The role requires strong technical leadership, expertise in LLM systems (prompt engineering, agentic workflows, evaluation), and experience operating AI features in production.

Sr. Engineering Manager for the AI Platform team at Betterment, a fintech company. This role leads a team of senior/staff engineers responsible for building and delivering AI capabilities, shared infrastructure, LLM evaluation frameworks, and internal libraries. The team collaborates with product, compliance, and legal to ensure AI features are developed quickly, enjoyably, and responsibly within a regulated financial services environment. The manager will drive technical direction, sequence roadmaps, and partner with product teams to ship customer-facing AI functionality, while also focusing on evaluation rigor, model observability, and human oversight.

Betterment is seeking a Sr. CX Programs & Automation Manager to own the full lifecycle of AI initiatives within their customer support and operations. This role focuses on shipping AI solutions to improve customer experience and agent efficiency, with key metrics including automation rate, AHT reduction, agent productivity, and customer satisfaction. The manager will build and maintain an AI roadmap, translate pain points into use cases, lead delivery in partnership with various teams, drive adoption of AI tools, and ensure responsible AI deployment. Requires 7-10+ years of experience in CX operations or product management with hands-on experience launching AI/automation in support environments.

This role focuses on the post-launch performance and optimization of AI programs within a customer experience context at a fintech company. The analyst will manage AI tooling, ensure performance, identify degradation, handle incident response, maintain documentation, and build feedback loops to inform future development. Experience in regulated industries is required.

Sr. Software Engineer on the AI Platform team at Betterment, a fintech company. The role focuses on building shared infrastructure, LLM evaluation frameworks, and internal libraries to enable product teams to develop and deploy AI-powered features responsibly. This includes shipping customer-facing AI functionality and collaborating with legal and compliance in a regulated environment.