Betterment

Sr. Engineering Manager for the AI Platform team at Betterment, a fintech company. This role leads a team of senior/staff engineers responsible for building and delivering AI capabilities, shared infrastructure, LLM evaluation frameworks, and internal libraries. The team collaborates with product, compliance, and legal to ensure AI features are developed quickly, enjoyably, and responsibly within a regulated financial services environment. The manager will drive technical direction, sequence roadmaps, and partner with product teams to ship customer-facing AI functionality, while also focusing on evaluation rigor, model observability, and human oversight.

This role focuses on the post-launch performance and optimization of AI programs within a customer experience context at a fintech company. The analyst will manage AI tooling, ensure performance, identify degradation, handle incident response, maintain documentation, and build feedback loops to inform future development. Experience in regulated industries is required.