Braze

This role is a Solutions Consultant at Braze, a customer engagement platform company. The role is customer-facing and involves pre-sales technical storytelling, requiring knowledge of B2C engagement marketing, mobile marketing automation, APIs, and analytics. The ideal candidate has strong communication and collaboration skills, intellectual curiosity, and domain knowledge in areas like SaaS, Mobile, APIs, or Marketing Automation. Business-level Japanese and conversational English are required.

This role is a Technical Architect at Braze, a customer engagement platform company. The primary focus is on maximizing customer Time to Value (TTV) by supporting product features and customer onboarding from a technical perspective. This involves facilitating technical aspects of customer adoption, handling daily technical inquiries, enabling customer product and engineering teams to work independently with Braze, documenting technical requirements, validating product use cases, and troubleshooting technical issues. The role also involves collaborating with customer marketing, product, and engineering teams to understand their goals and how Braze fits into their tech stack, designing adoption plans, and providing enablement training and workshops. While the company mentions BrazeAI, the role itself is customer-facing and technical support-oriented, not directly involved in building or researching AI models.