Braze

Recruiter role focused on hiring for Go-to-Market and Post-Sales teams at Braze, a customer engagement platform company that utilizes AI.

This role manages the day-to-day operations of an IT service desk team, focusing on supporting remote employees and offices. Key responsibilities include meeting service desk targets, documenting processes, improving operational efficiency through KPI reporting, developing and scaling the team, overseeing incident response, and managing budget and licenses. The ideal candidate has experience managing and growing a global service desk team, establishing processes, building KPI reporting, and utilizing data-driven decision-making in a fast-paced environment.