Cresta

Senior Machine Learning Engineer role focused on building and scaling next-generation agentic AI systems and evaluation frameworks for contact center applications. The role involves designing multi-step agent workflows, RAG pipelines, and optimizing LLM-powered systems for production, with a strong emphasis on improving reliability, robustness, and performance.

Machine Learning Engineer focused on developing and deploying AI Agents, including proprietary LLMs, for contact center solutions. The role involves improving reasoning, planning, evaluation, and scaling AI systems for production environments, bridging the gap between research and real-world application.

This role is for a Forward Deployed Engineering Manager who will lead a team of engineers responsible for deploying cutting-edge AI agents to customers, ensuring successful implementation, driving customer success, and influencing product strategy based on customer insights. The role involves building and mentoring the team, refining deployment processes, and collaborating across product, engineering, and go-to-market functions.

Product Manager role focused on deploying, optimizing, and iterating on AI Agents for enterprise customers, working closely with Forward Deployed Engineers and customer stakeholders to drive business outcomes and shape the AI agent platform.

Senior Forward Deployed Engineer role focused on developing, deploying, and optimizing AI agents for enterprise customers. This role involves system integration, performance tuning, customer collaboration, and providing technical guidance for AI agent adoption, leveraging LLMs and agent frameworks.

Staff Backend Engineer to lead architecture and technical direction for Cresta's AI Agent integration platform, enabling seamless integration with CCaaS platforms, real-time conversation participation, and human-AI handoff in enterprise contact center environments.

This internship focuses on supporting real-world AI deployments of AI Agents in customer environments, involving configuration, integration testing, performance tuning, and customer interaction. The role leverages LLMs and AI Agent systems within an enterprise AI context.

The AI Quality Assurance Intern will evaluate the behavior, accuracy, and reliability of Cresta’s AI Agents and Agent Assist systems, focusing on AI behavior analysis, intent recognition evaluation, conversation quality assessment, model output auditing, and prompt testing. Responsibilities include executing test plans, validating AI outputs, identifying inconsistencies, and providing feedback for improvement.

Senior Full Stack Engineer role focused on building and scaling a no-code platform for conversation intelligence. The platform uses LLMs and AI to analyze agent performance and automate processes, enabling non-technical users to configure workflows. The role involves full-stack development, UI/backend services, and collaboration with ML engineers.

Backend engineer to build systems for integrating AI Agents with enterprise CCaaS platforms, managing conversation state, and enabling seamless AI-to-human handoffs in real-time contact center environments.

Senior Software Engineer to build and operate the real-time AI agent runtime infrastructure, focusing on LLM streaming, conversation state management, and a serverless-style function execution platform for custom logic. The role also involves building developer-facing tooling and ensuring production quality through observability and incident response.

Software Engineer, Backend (AI Agent) role at Cresta, focusing on designing and maintaining scalable backend architectures for AI Agent solutions and LLMs. The role involves ensuring reliable and scalable server solutions for high-volume interactions, optimizing performance, and integrating AI Agents into customer solutions. While not pure research, it involves working with advanced cloud and server technologies to bring AI advancements into production.

Senior Full Stack Engineer to build and scale a no-code platform for configuring conversation intelligence workflows powered by LLMs and AI. The role involves full-stack development, focusing on UI, backend services, and data layers, enabling non-technical users to leverage AI-driven insights from customer conversations.

Senior Infrastructure Engineer/SRE role focused on building and advancing core infrastructure, including developer toolchains, Kubernetes clusters, metrics/logging, and infrastructure-as-code. A key responsibility is building machine learning infrastructure to support AI teams in training, testing, and deploying models.

Infrastructure Engineer/SRE role focused on building and advancing core infrastructure for an AI company, including developer toolchains, Kubernetes clusters, logging, and infrastructure-as-code. The role specifically involves building machine learning infrastructure to support AI teams in training, testing, and deploying models on large-scale datasets.

This is an internship role focused on product design for an AI and human agents platform in the contact center domain. The intern will work on end-to-end UX processes, including product design, user research, and visual design, to create user experiences and tools for AI-powered business workflows and automations. The role involves generating UX ideas, analyzing user challenges, supporting user research, prototyping with AI tools, and collaborating with cross-functional teams.

Senior Software Engineer role focused on building and maintaining a platform for desktop and browser applications, specifically for screen capturing, auditing, and analytics gathering for QA, legal, and compliance reasons. The role involves enhancing compliance and QA processes by building rules-based screen capturing systems and supporting PII/PCI redaction.

Cresta is hiring a Global Full Stack Technical Recruiter to help build their engineering teams. This role will focus on attracting, engaging, and inspiring future members of Cresta's team, driving the full life-cycle recruiting process for technical talent.

Senior Software Engineer, Frontend (Platform) at Cresta, an AI company revolutionizing contact centers. The role focuses on building and maintaining the frontend platform, supporting all frontend development, architecture, design patterns, frameworks, libraries, UI components, development environments, tools, and deployment processes. The engineer will work with product and engineering teams to build and improve the Cresta platform and new product requirements, own customer-facing deliverables, and contribute to system designs and technical ownership.

Senior Frontend Engineer role at Cresta, an AI company focused on revolutionizing contact centers. The role involves building and maintaining the platform's frontend, ensuring performance, security, and best practices. Responsibilities include collaborating with product and engineering teams, owning customer-facing deliverables, and expanding services to native and hybrid mobile applications. Requires 8+ years of experience, strong CS fundamentals, familiarity with React/Angular, and at least 2 years of native mobile development experience.

The Senior Software Engineer - Authentication role at Cresta focuses on building and maintaining scalable authentication systems, tools, processes, and frameworks. This involves working on both frontend and backend aspects of authentication, supporting various user types and integrations, and improving existing systems. The role requires strong software engineering fundamentals, experience in identity and access management, and proficiency in authentication protocols and technologies like Golang, Postgres, and Kubernetes.