Cresta
Vertical AI · Contact center AI
Cresta currently has 50 active AI-related job listings. The majority of these roles, 66%, are focused on agents, with serving infrastructure and post-training each representing 10% of the openings. Engineering is the top function for hiring. Recent activity shows a significant increase in new AI roles, with 4 new positions posted in the last 30 days, a 100% increase compared to the previous 30-day period.
Currently tracking 36 active AI roles, down 20% versus the prior 4 weeks. Primary focus: Agent · Engineering. Salary range $60k–$280k (avg $188k).
Vertical AI · Contact center AI
Cresta currently has 42 active AI-related roles in our index. The most common open titles are: Infrastructure Engineer/SRE (3), Senior Forward Deployed Engineer (AI Agent) (3), Senior Full Stack Engineer - Conversation Intelligence (2), AI Quality Assurance Intern, Associate Conversational AI Designer. Most positions are in Engineering and Product.
Cresta's active AI hiring is concentrated in: agents (67%), serving infrastructure (12%), post-training (10%). These categories follow a seven-stage AI lifecycle: data, pre-training, post-training, serving infrastructure, agents, evaluation, and application.
Cresta is hiring AI talent in: United States (15 roles), Canada (12 roles), United Kingdom (3 roles), Romania (2 roles).
Job postings at Cresta most frequently reference: agent orchestration, model serving, llm observability, rag, tool use.
In the past 30 days, Cresta has posted 2 new AI-related roles.
| Title | Stage | AI score |
|---|---|---|
| Senior Machine Learning Engineer - Voice Experience Senior Machine Learning Engineer focused on building and improving AI-powered voice systems for contact centers. This role involves working on ASR, speech understanding, agentic workflows, and real-time production systems, with a strong emphasis on model quality, evaluation, and production deployment. | Post-trainAgent | 9 |
| Staff Machine Learning Engineer Staff Machine Learning Engineer at Cresta, focusing on building and scaling agentic AI systems, evaluating LLM agent performance, and architecting RAG pipelines for enterprise data. The role involves leading technical vision, designing multi-agent orchestration, and ensuring robustness, reliability, and cost-efficiency of LLM systems. | AgentEval Gate |
| 9 |
| Senior Machine Learning Engineer Senior Machine Learning Engineer role focused on building and scaling next-generation agentic AI systems and LLM-powered applications for the contact center. Responsibilities include designing agent workflows, RAG pipelines, multi-agent orchestration, and developing evaluation strategies for complex, non-deterministic systems. Requires strong expertise in LLMs, modern prompting techniques, and production deployment of ML systems. | AgentEval Gate | 9 |
| Senior Machine Learning Engineer Senior Machine Learning Engineer role focused on building and scaling next-generation agentic AI systems and evaluation frameworks for contact center applications. The role involves designing multi-step agent workflows, RAG pipelines, and optimizing LLM-powered systems for production, with a strong emphasis on improving reliability, robustness, and performance. | AgentEval Gate | 9 |
| Senior Forward Deployed Engineer (AI Agent) Senior Forward Deployed Engineer (AI Agent) role focused on developing, deploying, and optimizing AI agents for enterprise customers. This role involves system integration, performance optimization, customer collaboration, and providing technical guidance on AI agent best practices. Requires strong programming skills (Python, Golang), familiarity with LLMs, prompt engineering, AI agent frameworks, RAG, and cloud/DevOps practices. | Agent | 8 |
| Senior Forward Deployed Engineer (AI Agent) - Germany This role focuses on developing, deploying, and optimizing AI agents for enterprise customers, integrating them with external systems, and providing technical guidance. It involves customer collaboration, performance tuning, and contributing to the AI platform's improvement. | Agent | 8 |
| Senior Forward Deployed Engineer (AI Agent) Senior Forward Deployed Engineer (AI Agent) role focused on developing, deploying, and optimizing AI agents for enterprise customers. This role involves system integration, performance optimization, customer collaboration, and providing technical guidance on AI agent best practices. Requires strong programming skills (Python, Golang), familiarity with LLMs, prompt engineering, AI agent frameworks, RAG, and cloud/DevOps practices. | Agent | 8 |
| Senior Forward Deployed Engineer (AI Agent) - UK Senior Forward Deployed Engineer (AI Agent) role focused on developing, deploying, and optimizing AI agents for enterprise customers. This role involves system integration, performance tuning, customer collaboration, and providing technical guidance on AI agent best practices. Requires strong programming skills (Python, Golang), familiarity with LLMs, prompt engineering, AI agent frameworks, RAG, and cloud/DevOps practices. | Agent | 8 |
| Forward Deployed Product Manager - AI Agent (EMEA) This role is for a Forward Deployed Product Manager focused on creating, deploying, and optimizing AI Agents for enterprise customers in the EMEA region. The role involves defining agent outcomes, managing the deployment lifecycle, designing and iterating on AI agents with engineers, serving as an AI Agent SME for sales, leading customer relationships, and improving deployment playbooks. It requires a strong technical understanding of AI/LLM products and experience leading complex deployments. | Agent | 8 |
| Senior Forward Deployed Engineer (AI Agent) Senior Forward Deployed Engineer role focused on developing, deploying, and optimizing AI agents for enterprise customers. This role involves system integration, performance tuning, customer collaboration, and providing technical guidance on AI agent adoption. Requires strong engineering skills, Python/Golang proficiency, and familiarity with LLMs, prompt engineering, RAG, and cloud/DevOps practices. | Agent | 8 |
| Forward Deployed Product Manager, AI Agent Product Manager role focused on deploying, optimizing, and iterating on AI Agents for enterprise customers, working closely with Forward Deployed Engineers and customer stakeholders to drive business outcomes and shape the AI agent platform. | Agent | 8 |
| Senior Forward Deployed Engineer (AI Agent) Senior Forward Deployed Engineer role focused on developing, deploying, and optimizing AI agents for enterprise customers. This role involves system integration, performance tuning, customer collaboration, and providing technical guidance for AI agent adoption, leveraging LLMs and agent frameworks. | Agent | 8 |
| Machine Learning Engineering Intern Machine Learning Engineering Intern role at Cresta, focusing on developing AI solutions for contact centers, specifically Generative Knowledge Assist (GenKA), Knowledge Search (KS), and Retrieval-Augmented Generation (RAG). The role involves designing, developing, and deploying AI solutions, improving reasoning and evaluation, scaling AI systems, and contributing to cutting-edge AI research and production environments. | AgentServe | 8 |
| Conversation Design Intern (Customer Success) The Conversation Design Intern will assist in designing, building, deploying, and tuning AI conversation models for real-time coaching and virtual agents in contact centers. This role involves collaboration with internal teams and customers, defining labeling guidelines for training AI models, and leading model maintenance efforts. | Post-trainData | 7 |
| Demo Engineer Manager The Demo Engineering Manager will lead a team responsible for developing and maintaining AI-powered demo infrastructure and environments for Cresta's contact center platform. This role involves overseeing the architecture, scalability, and reliability of demo environments, driving the development of reusable demo frameworks, and championing the use of modern AI tooling like LLM workflows and agents to enhance demo realism. The manager will also guide the integration of new features into demo assets and collaborate with Product and Engineering to influence roadmap based on pre-sales learnings. | Agent | 7 |
| Senior Product Designer, AI Builders Product Designer role focused on creating tools (AI Builders) that allow customers to design, configure, test, and deploy AI agents and workflows. The role involves translating complex AI capabilities into intuitive user experiences for both technical and non-technical users, focusing on end-to-end flows and balancing agentic and deterministic workflows. | Agent | 7 |
| Conversational Design, Demo Engineer This role focuses on designing and demonstrating Cresta's AI capabilities for pre-sales engagements. Responsibilities include creating synthetic conversations, analyzing data to build business cases, enhancing demo environments, and designing AI agent experiences. The role collaborates with ML, Product, Data Science, and Sales Engineering teams. | AgentData | 7 |
| Senior Software Engineer, Backend (AI Agent) This role focuses on designing, developing, and maintaining scalable backend architectures for AI Agent solutions and proprietary models. The engineer will collaborate with ML engineers to integrate AI Agents, enhance system scalability and reliability, optimize server performance, and implement security measures. Experience with virtual/AI agent systems, cloud environments, Kubernetes, and databases is required. | Agent | 7 |
| Infrastructure Engineer/SRE Infrastructure Engineer/SRE role focused on building and advancing core infrastructure for an AI company. Responsibilities include developer toolchain, ensuring reliability of Kubernetes clusters, metrics/logging/alerting, infrastructure-as-code, automation, and building ML infrastructure for AI teams. | Serve | 7 |
| Forward Deployed Engineering Intern (AI Agent) This internship focuses on supporting real-world AI deployments of AI Agents in customer environments, involving configuration, integration testing, performance tuning, and customer interaction. The role leverages LLMs and AI Agent systems within an enterprise AI context. | Agent | 7 |
| AI Quality Assurance Intern The AI Quality Assurance Intern will evaluate the behavior, accuracy, and reliability of Cresta’s AI Agents and Agent Assist systems, focusing on AI behavior analysis, intent recognition evaluation, conversation quality assessment, model output auditing, and prompt testing. Responsibilities include executing test plans, validating AI outputs, identifying inconsistencies, and providing feedback for improvement. | Eval GatePost-train | 7 |
| Senior Full Stack Engineer - Conversation Intelligence Senior Full Stack Engineer role focused on building and scaling a no-code platform for conversation intelligence. The platform uses LLMs and AI to analyze agent performance and automate processes, enabling non-technical users to configure workflows. The role involves full-stack development, UI/backend services, and collaboration with ML engineers. | Agent | 7 |
| Associate Forward Deployed Product Manager Associate Forward-Deployed Product Manager role focused on creating, deploying, and optimizing AI Agents for enterprise customers. This customer-facing role involves prompt engineering, data analysis, and leading deployments, blending product management with technical execution. | Agent | 7 |
| Strategic Solutions Engineer, East Solutions Engineer role focused on partnering with sales to guide prospective customers through the discovery, design, and validation of Cresta's AI-powered solutions for contact centers. This involves understanding customer business goals and technical environments, architecting solutions using LLMs, SLMs, and real-time AI assistance, and delivering tailored product demonstrations and proof-of-value engagements. The role serves as a technical liaison between Sales, Product, and Engineering, staying current on emerging AI technologies like RAG and speech recognition. | Agent | 7 |
| Associate Conversational AI Designer This role focuses on designing, building, deploying, and tuning AI conversation models for contact center agents and virtual agents. It involves defining labeling guidelines for training models and leading model maintenance efforts, with a specific mention of using Google's Dialogflow CX. | Post-train | 7 |
| Senior Software Engineer, Backend (AI Agent Integrations) Backend engineer to build systems for integrating AI Agents with enterprise CCaaS platforms, managing conversation state, and enabling seamless AI-to-human handoffs in real-time contact center environments. | Agent | 7 |
| Senior Software Engineer, Backend (AI Agent Runtime) Senior Software Engineer to build and operate the real-time AI agent runtime infrastructure, focusing on LLM streaming, conversation state management, and a serverless-style function execution platform for custom logic. The role also involves building developer-facing tooling and ensuring production quality through observability and incident response. | AgentServe | 7 |
| Conversational Design Intern This role assists in designing, building, deploying, and tuning AI conversation models for contact centers, focusing on real-time coaching and virtual agents. It involves defining labeling guidelines, training data, and maintaining AI models, with a preference for linguistics and experience with Dialogflow CX. | Post-trainData | 7 |
| Software Engineer Intern Software Engineer Intern role focused on building real-time, AI-driven customer interaction systems for contact centers. The role involves working on production infrastructure for AI agents, real-time assistance, conversation intelligence, and evaluation systems, with an emphasis on low latency, reliability, and business outcomes. | AgentEval Gate | 7 |
| Partner AI Enablement Manager, GTM This role focuses on building and managing an AI Agent partner ecosystem to drive revenue and successful customer outcomes. The Partner AI Enablement Manager will design and deliver enablement programs, content, and training to equip partners with the skills to position, sell, and deliver Cresta AI Agents. The role requires close collaboration with Partner Leadership, Sales, Marketing, Product, and Engineering teams to ensure partners are aligned with evolving AI Agent capabilities and can effectively support enterprise customers. | — | 5 |
| Strategic Solutions Engineering Manager Manager of Solutions Engineers supporting sales cycles for an AI platform focused on customer experience, conversational AI agents, and real-time human agent augmentation. The role involves coaching the SE team, collaborating with Product and Engineering, and directly supporting strategic deals. | — | 5 |
| Principal Partner Solutions Consultant This role focuses on partner solutions consulting for an AI platform that enhances customer experience through conversational AI agents and human agent augmentation. The Principal Partner Solutions Consultant will own partner relationships, showcase the platform's capabilities, and guide partners in delivering joint solutions. The role requires deep platform expertise, strategic thinking, and cross-functional collaboration to accelerate partner-led revenue growth. | — | 5 |
| Partner Program Director This role focuses on managing and growing Cresta's partner program, which leverages Cresta's AI platform for customer experience solutions. The Partner Program Director will work with technology and solution partners to enable them to deliver joint solutions, drive go-to-market strategies, and accelerate revenue. The role requires strong customer-facing, strategic thinking, and cross-functional collaboration skills, with experience in the Contact Center and SaaS/enterprise technology environments. | — | 5 |
| Senior Software Engineer, Backend (Taiwan) Senior Backend Engineer role at Cresta, an AI company focused on customer experience. The role involves building and maintaining scalable backend services, APIs, and distributed systems that power AI-driven products, including conversational AI agents and real-time agent augmentation. The engineer will partner with ML engineers and data scientists, and own system reliability and performance. Requires 5+ years of backend experience, proficiency in Go and Python, and experience with Elasticsearch. | Ship | 5 |
| Staff Software Engineer, Backend Staff Software Engineer, Backend role at Cresta, focusing on designing and evolving backend systems for an AI platform that powers conversational AI agents. The role involves architecting scalable, distributed systems, collaborating with ML engineers to operationalize AI capabilities, and building runtime infrastructure and orchestration systems for AI agents. It emphasizes leadership, scalable systems design, AI/ML collaboration, data solutions, production excellence, and technical mentorship. | AgentServe | 5 |
| Demand Generation Manager, Enterprise This role is for a Demand Generation Manager focused on the Enterprise segment at Cresta, a company that provides an AI platform for customer experience. The manager will develop and execute campaigns to drive and nurture leads, focusing on non-paid channels, intent-based programs, and content activation. The role requires experience in B2B SaaS demand generation, multi-channel campaign execution, and data-driven optimization. | — | 5 |
| Revenue Analytics Manager The Revenue Analytics Manager will build and own the analytical infrastructure for Cresta's Go-To-Market (GTM) engine, translating data from Sales, Marketing, and Customer Success into actionable insights. This role involves recurring reporting, scalable dashboard creation, and automation to enhance team impact within a fast-growing AI company. | — | 5 |
| Director of Partner Marketing This role is for a Director of Partner Marketing at Cresta, an AI company focused on revolutionizing contact centers. The individual will build and lead the partner marketing function from scratch, developing and executing scalable programs to drive partner-sourced and partner-influenced pipeline. Responsibilities include designing partner marketing models, developing messaging, creating enablement programs, analyzing performance, and influencing product roadmaps based on partner feedback. The role requires strong experience in SaaS partner marketing, data-driven analysis, and executive-level communication. | — | 5 |
| Data Science Intern (Customer Success) Data Science Intern role focused on collecting, cleaning, and preprocessing data, performing exploratory data analysis, building and evaluating ML models under guidance, developing visualizations, and assisting in model deployment and monitoring within an AI/Product environment. | Data | 5 |
| Sales Development Representative - New York This role is for a Sales Development Representative (SDR) at Cresta, an AI company focused on revolutionizing contact centers. The SDR will be responsible for building sales pipeline through outbound prospecting and inbound qualification, generating qualified leads to drive revenue growth. The role requires strong business acumen, sales instincts, and the ability to work in a fast-paced environment. While the company is AI-focused, this specific role is in sales and does not involve building or shipping AI models. | — | 5 |
| Sales Development Representative, APAC Sales Development Representative for Cresta, an AI company revolutionizing the contact center space with its AI and human intelligence platform. The role focuses on building sales pipelines through outbound prospecting and inbound qualification, generating leads, and supporting sales growth. Requires sales experience, business acumen, and strong communication skills. | — | 5 |
| Growth Content Manager This role focuses on scaling Cresta's organic growth engine through SEO, AI Engine Optimization (AEO), and AI-scaled content initiatives. The Growth Content Manager will own the strategy and execution of content programs to drive organic discovery, engagement, and pipeline, optimizing for both traditional search engines and AI-driven search experiences. The role involves translating complex AI capabilities into clear messaging and improving the use of AI tools in content workflows. | — | 5 |
| Director, Product Marketing - International (EMEA & APAC) Director of Product Marketing, International (EMEA & APAC) for Cresta, an AI platform company that helps contact centers discover customer insights, automate conversations, and empower team members. The role focuses on regional go-to-market strategy, narrative, and field alignment, acting as a bridge between global product marketing and regional teams. | — | 5 |
| VP of Partnerships, EMEA VP of Partnerships, EMEA to define and execute Cresta’s partnerships strategy across the EMEA region. This role will focus on identifying, structuring, and closing high-impact strategic partner-led deals that accelerate customer acquisition, expand Cresta’s enterprise footprint, and drive revenue growth through partner resell and co-sell motions. The role requires building the foundational partner ecosystem across system integrators, resellers, BPOs, and technology partners. | — | 5 |
| Sales Enablement Manager, International This role is for a Sales Enablement Manager focused on international markets (EMEA and APAC) for an AI company. The primary responsibility is to build and scale GTM teams, accelerate sales ramp, drive consistent execution, and improve regional revenue growth. It involves adapting global onboarding programs, reinforcing sales processes, providing coaching, aligning content, measuring performance, and ensuring field readiness for product launches and customer-facing conversations. The role requires experience in sales, sales enablement, or sales management in a B2B SaaS environment, with a focus on supporting global sales teams and understanding enterprise sales motions. It's described as a hands-on, builder role with ambiguity. | — | 5 |
| Senior Product Designer, Core Platform The role is for a Senior Product Designer focused on the Core Platform at Cresta, a company that uses AI to enhance contact center operations. The designer will be responsible for horizontal frameworks and shared capabilities that all Cresta products are built upon, emphasizing systems thinking and designing reusable, scalable, and customizable platforms rather than point solutions. The role involves partnering with Product and Tech leads, driving cross-squad alignment, and ensuring an enterprise-ready experience. While the company is AI-native and uses AI tools, the core craft of this role is product design for platform capabilities, not direct AI/ML model development. | — | 5 |
| Senior Full Stack Engineer - Conversation Intelligence Senior Full Stack Engineer to build and scale a no-code platform for configuring conversation intelligence workflows powered by LLMs and AI. The role involves full-stack development, focusing on UI, backend services, and data layers, enabling non-technical users to leverage AI-driven insights from customer conversations. | Agent | 5 |
| Senior Infrastructure Engineer/SRE Senior Infrastructure Engineer/SRE role focused on building and advancing core infrastructure, including developer toolchains, Kubernetes clusters, metrics/logging, and infrastructure-as-code. A key responsibility is building machine learning infrastructure to support AI teams in training, testing, and deploying models. | — | 5 |
| GTM Engineer This GTM Engineer role focuses on rebuilding go-to-market operations using AI and automation. The engineer will work with leadership to design and deploy an AI-native operating system for the revenue engine, prioritizing accounts, eliminating manual work, automating deal execution, and optimizing the GTM system. The role requires strong technical ability, GTM understanding, and an entrepreneurial mindset. | Ship | 5 |
| Account Manager Account Manager role at Cresta, an AI company focused on revolutionizing contact centers. The role involves driving upsells, renewals, and long-term customer value, shaping the Account Management function, and building enduring partnerships. It requires an entrepreneurial mindset, operational excellence, and strong commercial thinking. | — | 5 |