This role manages critical customer issues and major incidents by coordinating efforts between internal teams (engineering, product management, Customer Success Engineering, Support) and external partners to ensure timely resolution and customer satisfaction. The role requires experience in customer support, escalation, SRE, or incident management, along with skills in distributed big data computing, SQL, data warehousing, ETL, Linux/Unix, networking, and cloud platforms (AWS, Azure, GCP).

Seeking a Senior Technical Solutions Engineer with over 10 years of experience to join the Databricks Platform Support team. This hybrid role focuses on providing frontline support for the Databricks Data Intelligence platform, addressing complex technical challenges, and ensuring seamless operation of data solutions. Responsibilities include serving as the primary technical contact for escalated issues, customer interaction, incident management, root cause analysis, collaboration with engineering and product teams, documentation, performance monitoring, platform upgrades, and driving platform improvements.