Freshworks

Lead Data Scientist role focused on Generative AI to build a conversational servicebot for employee engagement, processing real-time streaming data and solving Text2Action problems. Requires end-to-end ML pipeline ownership and designing scalable, low-latency AI systems.

This role is for a Product Analytics Manager at Freshworks, focusing on driving product strategy through data analysis. The individual will own end-to-end product analytics, partner with cross-functional teams (Product, Engineering, Marketing, Sales, CS, GTM), define key metrics, lead experimentation, and mentor junior analysts. While the company leverages AI, this role is primarily focused on product analytics and using AI tools to enhance workflows, not on building AI models.

Senior Manager of Product Analytics (Individual Contributor) at Freshworks, focusing on B2B SaaS product analytics. The role involves owning end-to-end product analytics for a vertical, shaping product strategy with data, defining core metrics, leading A/B testing, and mentoring junior analysts. Requires 10+ years of experience, strong SQL and Python skills, experience with data visualization tools (Power BI), and exposure to AI/GenAI tools for analytics workflows. Expertise in SaaS product metrics, experimentation, and product sense is crucial.

Lead Site Reliability Engineer (SRE) at Freshworks, focusing on designing for resilience, automating recovery, and ensuring system stability, performance, and observability at scale. This role involves partnering with engineering, platform, and product teams to improve reliability, define SLIs/SLOs, manage error budgets, lead incident response, and champion observability across services. Requires strong coding proficiency, Linux expertise, experience with Docker, Kubernetes, CI/CD, IaC, and distributed systems design, with a focus on high availability and scalability.

Freshworks is seeking a Lead - Corporate Social Responsibility to manage the day-to-day operations of an academy, ensuring coordination between academic teams, operations, and leadership. The role involves overseeing student progress tracking, staff coordination, operational processes, and external stakeholder engagement. This position acts as a key bridge between the academy, leadership, staff, and industry partners, ensuring that academic delivery, student outcomes, and operational systems run efficiently and effectively.

This role is for an Employment Counsel at Freshworks, a company that builds service software with a focus on AI-driven customer and employee experiences. The counsel will provide legal advice on complex employment matters across India and APMEA, set regional employment law strategy, oversee employment documents and frameworks, and manage investigations. The role also involves corporate governance advisory to the Board and senior leadership, overseeing board and shareholder meetings, and ensuring compliance with corporate laws and regulations. The ideal candidate has 12-16 years of experience in employment law and corporate governance, ideally in the tech/SaaS sector, with deep expertise in Indian laws and experience advising on APMEA matters.