Freshworks

Lead Solution Engineer at Freshworks, focusing on enterprise AI-first Employee Experience software. Responsibilities include collaborating with customers, supporting sales, conducting product demonstrations, gathering requirements, and articulating value. Requires strong communication, presentation, and problem-solving skills, with experience in Solution Engineering and SaaS sales.

Lead Solutions Engineer for Freshworks' AI-first Employee Experience software, focusing on Enterprise customers. Responsibilities include collaborating with customers, supporting sales with product demonstrations, gathering requirements, and articulating value. Requires strong soft skills, presentation abilities, and experience in Solution Engineering for SaaS products.

Lead Solution Engineer for Freshworks' AI-first Employee Experience software, focusing on Enterprise customers. This role involves collaborating with customers, supporting the sales team, conducting discovery calls, delivering product demonstrations, gathering requirements, and articulating the value of Freshworks' CX and IT solutions.

This role is responsible for evolving the strategy, design, and performance of the global benefits ecosystem, acting as a product owner and strategic leader. It focuses on ensuring benefits programs are competitive, cost-effective, compliant, and deliver a seamless employee experience through a combination of vendors, digital tools, and operational partners. The position leverages AI and automation to scale globally, shifting focus from transactional administration to strategy, governance, vendor orchestration, and data-driven decision-making.

This role leads the transformation of Billing & Renewals Operations into a strategic growth engine by modernizing systems and processes, deploying AI-powered automation for frictionless billing, and ensuring global readiness and financial integrity. It requires executive leadership in finance operations, expertise in billing systems, and a data-driven, AI-ready mindset.

This role is for a Mid-Market Account Executive at Freshworks, a company that provides service software focused on customer and employee experiences. The role involves partnering with mid-sized businesses to enhance their employee experience using Freshworks' solutions, guiding them through the buying process with a consultative approach. The core responsibilities include leading value-based conversations, building a sales pipeline, managing deals, and collaborating with internal teams. While the company leverages AI in its products, this specific role is a sales position and does not involve building or directly working with AI models.

Director of Solution Engineering at Freshworks, a company providing service software with a focus on AI for customer and employee experiences. The role involves leading a team, developing go-to-market strategies, partnering with sales and product management, and acting as a player-coach to solve complex customer problems. Requires experience in ITSM or related domains in a pre-sales leadership role, strong leadership and strategic skills, and a technologist mindset.

This role is for a Director of Strategic Sourcing at Freshworks, a company that provides service software with a focus on AI-driven solutions for customer and employee experiences. The Director will lead a global team, manage the entire category portfolio, develop global category strategies, and optimize value from goods and service providers. The role requires deep sourcing and vendor management experience, leadership skills, and the ability to operate strategically and tactically.

This role is for a Senior Director of Corporate Strategy at Freshworks, a company that builds service software with a focus on AI for customer and employee experiences. The role involves leading high-priority strategic initiatives, partnering with the executive team, driving strategy execution, and developing board-level materials. The ideal candidate has extensive experience in management consulting or corporate strategy, strong analytical and financial modeling skills, and experience in the SaaS industry.

This role is for an HR Operations Specialist at Freshworks, a company that provides service software with an AI-first approach. The specialist will manage HR queries, ensure process standardization, optimize HR technology (like Workday), contribute to shared services optimization, collaborate globally, ensure compliance, and support HR technology transformation projects. They will also partner with payroll and benefits teams, and monitor SLAs/KPIs. The role requires 6 years of HR Operations/Shared Services experience, proficiency with HRIS platforms (Workday preferred), and a strong understanding of the employee lifecycle and global process excellence methodologies.