Gusto
Fintech · Payroll
- HQ
- San Francisco, US
- Founded
- 2011
- Website
- gusto.com
Gusto currently has 20 active AI-related job listings. The majority of these roles, 85%, are focused on agents, with the remaining 15% in application. The top hiring functions are Engineering, with 11 roles, and Product, with 9 roles. Hiring is primarily concentrated in the United States, with one role in Canada. Frequently mentioned tech tags include agent orchestration, LLM observability, and guardrails, suggesting a focus on managing and integrating AI agents.
Currently tracking 13 active AI roles, up 30% versus the prior 4 weeks. Primary focus: Agent · Engineering. Salary range $99k–$321k (avg $212k).
Gusto currently has 19 active AI-related roles in our index. The most common open titles are: Enterprise Application AI Architect, Head of Design, Unified Service Platform, Head of ML/AI Engineering, Legal & Compliance Tech IT Product Manager, Platform Operations Analyst. Most positions are in Engineering and Product.
Gusto's active AI hiring is concentrated in: agents (79%), application (21%). These categories follow a seven-stage AI lifecycle: data, pre-training, post-training, serving infrastructure, agents, evaluation, and application.
Gusto is hiring AI talent in: United States (18 roles), Canada (2 roles).
Job postings at Gusto most frequently mention: Machine Learning, Production ML Systems, Content Generation, Product Management, Product Impact.
In the past 30 days, Gusto has posted 10 new AI-related roles. That is a +67% change versus the prior 30 days (6 → 10).
| Title | Stage | AI score |
|---|---|---|
| Sr. Staff AI/ML Engineer Sr. Staff AI/ML Engineer responsible for designing, building, and scaling the AI platform that empowers Gusto's internal teams to build intelligent agents and deliver customer value. This includes developing core platform capabilities such as agent orchestration, RAG infrastructure, eval tooling, model serving, prompt management, observability, and safety guardrails. The role involves owning the full lifecycle from problem framing to production deployment, ensuring the platform is reliable, performant, and easy to adopt. The Staff MLE will also shape technical standards, drive architectural decisions, and mentor engineers. | AgentServe | 9 |
| Product Manager, Unified Service Platform Product Manager for an AI-First Service Platform focused on building an intelligence layer for customer service. This involves owning capabilities like intent understanding, escalation decisions, context ingestion, and knowledge retrieval for voice, chat, and email channels. The role requires building and refining models, defining evaluation frameworks, dismantling legacy systems, and collaborating with various teams to improve customer experience and operational efficiency through AI-native agentic solutions. | AgentEval Gate | 8 |
| Legal & Compliance Tech IT Product Manager Product Manager for Legal & Compliance Technology at Gusto, focusing on an AI-first strategy to embed generative AI, AI agents, and intelligent automation into enterprise applications. The role involves owning the product roadmap, designing AI-augmented workflows, and integrating LLMs with legal systems using RAG and MCPs. | Agent | 8 |
| Staff Software Engineer, AI Developer Tools Staff Software Engineer on the AI Developer Tools team at Gusto, responsible for architecting the AI platform to accelerate engineering across the organization. Focuses on multi-agent systems, RAG, and intelligent automation to eliminate developer friction and improve productivity. | AgentServe | 8 |
| Head of ML/AI Engineering Gusto is seeking a strategic Head of AI/MLE to lead their AI/ML organization, define the company's AI/ML strategy, and shape the development and deployment of AI-native products and systems. This role involves unifying classical ML and GenAI, maturing the ML platform, and ensuring production systems meet high standards for reliability, safety, and maintainability. The leader will manage teams including ML Engineering, ML Platform, Risk Data Science, and AI Scientists, and partner with senior stakeholders to drive customer and business impact through AI. | ShipServe | 8 |
| WFM Capacity & Analytics Planner Gusto is seeking a senior, technically minded workforce management planner to design and scale AI-powered forecasting and capacity planning systems. The role involves building frameworks, pipelines, and governance structures to enhance WFM operations. Responsibilities include using AI to identify demand shifts, connecting AI insights to operational decisions, developing capacity plans, building AI-powered data pipelines, and designing governance frameworks for AI-enabled WFM workflows. The ideal candidate has demonstrated ability to operationalize AI tools in a WFM context, strong analytical skills, and experience building data pipelines. | Agent | 7 |
| Head of Design, Unified Service Platform Head of Design for Gusto's Unified Service Platform, focusing on AI-native service design. This role involves leading a team of designers, setting design direction, and staying hands-on with high-leverage design work. The primary focus is on defining and building AI-native customer support experiences, including AI-driven support, multi-channel service, and human-AI collaboration. | Agent | 7 |
| Principal Product Operations Manager This role focuses on integrating AI into customer service operations, specifically by building and deploying AI-powered workflows and agentic systems to improve efficiency and customer resolution. The Principal Product Operations Manager will lead service design, identify AI leverage points, and ensure new products and features are launched with robust service support, acting as a strategic lead at the intersection of Product and Customer Experience. | Agent | 7 |
| Retirement AI Staff Engineer Staff Engineer role focused on building and shipping production AI features for Gusto Retirement, specifically using LLMs for customer-facing experiences. Requires strong software engineering skills, hands-on LLM implementation experience (RAG, agents, tool loops), and end-to-end ownership of features. | Agent | 7 |
| Staff Software Engineer, Growth (Revenue Enablement) Staff Software Engineer, Growth (Revenue Enablement) at Gusto. This role focuses on building and operating AI-powered customer acquisition, onboarding, and lifecycle engagement experiences. Key responsibilities include developing an AI Voice Agent for onboarding and scaling AI-driven email systems using an LLM content generation engine. The role requires full-stack development, ownership of production workflows, and measurable customer impact. | AgentServe | 7 |
| Principal Product Manager, Customer Onboarding Product Manager role focused on developing an AI agent to improve customer onboarding for Gusto's payroll and expansion services, aiming to increase conversion rates by simplifying and clarifying the process. | Agent | 7 |
| Enterprise Application AI Architect This role focuses on integrating AI and automation into Gusto's enterprise applications, specifically designing and managing AI agents and Model Context Protocols (MCPs) to make internal systems smarter and more autonomous. The goal is to transform reactive workflows into predictive, self-improving platforms, ensuring security, compliance, and measurable impact within the IT and Enterprise Applications organization. | Agent | 7 |