Gusto
Fintech · Payroll
- HQ
- San Francisco, US
- Founded
- 2011
- Website
- gusto.com
Currently tracking 13 active AI roles, up 30% versus the prior 4 weeks. Primary focus: Agent · Engineering. Salary range $99k–$321k (avg $212k).
Gusto currently has 20 active AI-related job listings. The majority of these roles, 85%, are focused on agents, with the remaining 15% in application. The top hiring functions are Engineering, with 11 roles, and Product, with 9 roles. Hiring is primarily concentrated in the United States, with one role in Canada. Frequently mentioned tech tags include agent orchestration, LLM observability, and guardrails, suggesting a focus on managing and integrating AI agents.
Gusto currently has 19 active AI-related roles in our index. The most common open titles are: Enterprise Application AI Architect, Head of Design, Unified Service Platform, Head of ML/AI Engineering, Legal & Compliance Tech IT Product Manager, Platform Operations Analyst. Most positions are in Engineering and Product.
Gusto's active AI hiring is concentrated in: agents (79%), application (21%). These categories follow a seven-stage AI lifecycle: data, pre-training, post-training, serving infrastructure, agents, evaluation, and application.
Gusto is hiring AI talent in: United States (18 roles), Canada (2 roles).
Job postings at Gusto most frequently mention: Machine Learning, Production ML Systems, Content Generation, Product Management, Product Impact.
In the past 30 days, Gusto has posted 10 new AI-related roles. That is a +67% change versus the prior 30 days (6 → 10).
| Title | Stage | AI score |
|---|---|---|
| Product Manager, Unified Service Platform Product Manager for an AI-First Service Platform focused on building an intelligence layer for customer service. This involves owning capabilities like intent understanding, escalation decisions, context ingestion, and knowledge retrieval for voice, chat, and email channels. The role requires building and refining models, defining evaluation frameworks, dismantling legacy systems, and collaborating with various teams to improve customer experience and operational efficiency through AI-native agentic solutions. | AgentEval Gate | 8 |
| Legal & Compliance Tech IT Product Manager Product Manager for Legal & Compliance Technology at Gusto, focusing on an AI-first strategy to embed generative AI, AI agents, and intelligent automation into enterprise applications. The role involves owning the product roadmap, designing AI-augmented workflows, and integrating LLMs with legal systems using RAG and MCPs. | Agent |
| 8 |
| Head of Design, Unified Service Platform Head of Design for Gusto's Unified Service Platform, focusing on AI-native service design. This role involves leading a team of designers, setting design direction, and staying hands-on with high-leverage design work. The primary focus is on defining and building AI-native customer support experiences, including AI-driven support, multi-channel service, and human-AI collaboration. | Agent | 7 |
| Principal Product Operations Manager This role focuses on integrating AI into customer service operations, specifically by building and deploying AI-powered workflows and agentic systems to improve efficiency and customer resolution. The Principal Product Operations Manager will lead service design, identify AI leverage points, and ensure new products and features are launched with robust service support, acting as a strategic lead at the intersection of Product and Customer Experience. | Agent | 7 |
| Principal Product Manager, Customer Onboarding Product Manager role focused on developing an AI agent to improve customer onboarding for Gusto's payroll and expansion services, aiming to increase conversion rates by simplifying and clarifying the process. | Agent | 7 |