Director of Product Design for Core Product at Harvey, an AI-powered legal copilot company. This role leads design strategy and execution for AI-powered legal workflows, focusing on shipping high-craft, cohesive user experiences for enterprise customers. Responsibilities include managing designers, defining design strategy, and ensuring product quality in a fast-paced, high-stakes environment.

This role is for a Senior Technical Support Specialist who will be the primary escalation point for complex customer issues related to AI-powered products. The role involves advanced troubleshooting, bug management in partnership with Engineering and Product, and team enablement. The ideal candidate has experience supporting complex AI/ML-driven products and excels at problem-solving in fast-paced environments.