Intercom

Senior Engineering Manager to lead teams building and scaling Intercom's AI agent, Fin. The role requires strong people leadership combined with hands-on, product-minded execution in an AI-first engineering culture. Responsibilities include owning strategic work streams end-to-end, driving execution under aggressive timelines, developing senior engineers, and partnering on pillar-level strategy. The ideal candidate is technically credible, operates at scale with startup energy, and has AI fluency.

Senior Engineering Manager to lead teams building and scaling Intercom's AI agent, Fin. The role requires strong people leadership combined with hands-on, product-minded execution in an AI-first engineering culture. Responsibilities include owning strategic work streams end-to-end, driving execution under aggressive timelines, developing senior engineers, and partnering on pillar-level strategy. The ideal candidate is technically credible, operates at scale with startup energy, and has AI fluency.

Intercom is seeking Senior+ AI Infrastructure Engineers to build and scale the systems for training and serving their AI products, focusing on model training pipelines and inference services, with an emphasis on GPU performance and reliability at scale.

This role focuses on building and scaling the AI infrastructure for training and serving large transformer and LLM models, including GPU-level performance optimization for both training and inference pipelines. The engineer will collaborate with ML scientists to bring cutting-edge methods to production and ensure high reliability and low latency for customer-facing AI experiences.

Engineering Manager for AI Models Infrastructure team, responsible for building and operating the foundational infrastructure for training and running AI models at scale. Requires prior experience in AI and leading infra/platform teams.

Engineering Manager for AI Models Infrastructure team, responsible for building and operating the foundational infrastructure for training and running AI models at scale. Requires prior experience in AI and leading infra/platform teams.

Engineering Manager for AI Models Infrastructure team, responsible for building and operating the foundational infrastructure for training and running AI models at scale. This is a technical leadership role requiring prior experience in AI and infrastructure/platform teams.

This role focuses on designing, evaluating, and shipping AI-powered internal tools for Go-To-Market (GTM) use cases, leveraging LLMs and agentic workflows. The position involves end-to-end ownership from problem definition to production deployment, with a strong emphasis on measurable business impact and user adoption. The ideal candidate has a proven track record in applied data science, experience with LLM applications like RAG and vector search, and strong Python and SQL skills.

Staff AI Product Manager at Intercom to shape the vision, strategy, and roadmap for core AI systems powering their AI agent (Fin) and other AI features. This role involves deep understanding of customers, business, and AI technology, collaborating with ML scientists and engineers to turn advanced AI capabilities into high-value product experiences, and taking AI concepts from exploration to production launches. The role requires strong AI/technical fluency, excellent product judgment, sharp problem framing, ability to build world-class products, and strong communication/leadership skills.

Intercom is seeking a Staff AI Product Manager to define the vision, strategy, and roadmap for their core AI systems that power their AI agent, Fin, and other AI features. The role involves working at the intersection of AI research, product development, and customer needs to build world-class AI products. The ideal candidate will have strong AI/technical fluency, excellent product judgment, sharp problem framing skills, and the ability to build and ship high-quality AI products.

Intercom is seeking a Staff AI Product Manager to define the vision, strategy, and roadmap for their core AI systems that power their AI agent, Fin, and other AI features. The role involves working at the intersection of AI research, product development, and customer needs to build world-class AI products. The ideal candidate will have strong AI/technical fluency, excellent product judgment, sharp problem framing skills, and the ability to build and ship high-quality AI products.

Senior Engineer role focused on building AI-driven automation agents and AI-assisted workflows to improve developer experience and productivity within an enterprise SaaS company. The role involves integrating AI into developer environments, improving codebases for AI, instrumenting and measuring AI system performance, and ensuring system safety and reliability. The goal is to make AI a trustworthy, everyday accelerant for the R&D organization.

Staff Machine Learning Scientist at Intercom, a company focused on AI customer service. The role involves defining new ML features, researching algorithms, and shipping prototypes to production, working closely with product and design teams. The focus is on applying ML to create customer value and productize models, with a strong emphasis on measuring real customer impact.

Engineering Manager for AI Models Infrastructure team, responsible for building and operating the foundational infrastructure for training and running AI models at scale. This is a technical leadership role requiring prior experience in AI and infrastructure/platform teams.

This role focuses on designing, evaluating, and shipping AI-powered internal tools for Go-To-Market (GTM) use cases, such as account research, next-best-action recommendations, and renewal risk detection. The role involves end-to-end ownership, from problem definition and data modeling to building production-ready Python backends and React frontends, with a focus on rapid prototyping and iterating based on user feedback and measurable business impact.

Intercom is seeking a Senior ML Science Manager to lead a team of ML scientists in developing and shipping AI-powered customer service products. The role involves managing, mentoring, and technically guiding the team, collaborating with cross-functional leaders, and contributing to the growth of the AI group. The ideal candidate has a strong background in applied ML, experience leading ML teams, and a track record of shipping user-facing ML products.

Senior Machine Learning Scientist at Intercom, a customer service AI company. The role focuses on defining new ML features, researching algorithms, and shipping ML prototypes to production, working closely with product and design teams. The primary artifact is the AI product itself.

Senior Product Engineer for Intercom's AI Infrastructure team, focusing on building and scaling the platform that powers their AI products. This role involves working closely with ML engineers and scientists to bring AI features from prototype to production, ensuring robustness and scalability. The team aims to adapt quickly to AI advancements while maintaining service quality and safety for customers.

This role is for a Senior People Systems Analyst at Intercom, an AI Customer Service company. The analyst will manage and maintain the HRIS platform (Workday), ensuring data integrity, streamlining HR processes, and collaborating with stakeholders. Responsibilities include HRIS management, process improvement, system configuration, reporting, compliance, and supporting system upgrades. The role requires strong HR systems experience, particularly with Workday, analytical skills, and knowledge of data privacy regulations.

Technical Support Engineer role at Intercom, an AI Customer Service company. The role involves helping customers integrate Intercom's AI product (Fin) into their systems, diagnosing and reporting issues, and acting as a liaison between customers and product teams. It requires strong problem-solving, debugging, and communication skills, with an emphasis on ensuring customers get maximum value from the product. The role also involves building tools to improve team efficiency and influencing product direction through customer feedback.

This role is for a Senior Account Manager at Intercom, an AI Customer Service company. The primary focus is on growing existing business in EMEA, managing customer renewals, executing a strategic sales process, and acting as a consultative partner. The role requires deep understanding of Intercom's product suite, particularly its AI capabilities, and articulating their value to customers. It involves leading cross-functional teams and strengthening customer relationships. The role is not directly building AI models but requires strong technical and AI curiosity to translate complex features into business outcomes.

This role is for a Senior Account Manager at Intercom, an AI Customer Service company. The primary focus is on growing existing business in EMEA, managing customer renewals, executing a strategic sales process, and acting as a consultative partner. The role requires deep understanding of Intercom's product suite, particularly its AI capabilities, and articulating their value to customers. It involves leading cross-functional teams and strengthening customer relationships. The role is not directly building AI models but requires strong technical and AI curiosity to translate complex features into business outcomes.

This role is for a Senior Account Manager at Intercom, an AI Customer Service company. The primary focus is on growing existing business, securing renewals, and acting as a consultative partner to customers. The role requires a deep understanding of Intercom's product suite, particularly its AI capabilities, and the ability to articulate its value to clients. While the company is AI-focused and the role requires AI fluency, the core responsibilities are sales and account management, not direct AI/ML development.

Senior Account Manager for Intercom, an AI Customer Service company, focusing on growing existing business in EMEA, particularly German-speaking regions. The role involves driving pipeline, securing renewals, executing strategic sales processes, acting as a consultative partner, leading cross-functional teams, and developing deep product and AI fluency to articulate value to customers.

Senior Account Manager for Intercom, an AI Customer Service company, focusing on growing existing business in EMEA, particularly German-speaking regions. The role involves driving pipeline, securing renewals, executing strategic sales processes, acting as a consultative partner, leading cross-functional teams, and developing deep product and AI fluency to articulate value to customers.

Intercom is seeking a Technical Support Engineer to help customers integrate and use their AI-powered customer service platform. The role involves troubleshooting technical issues, acting as a liaison between customers and product teams, and contributing to product improvements. It requires strong technical fundamentals, web development basics, and API understanding, with a focus on customer experience.

Senior Product Designer at Intercom, an AI Customer Service company, focusing on designing AI-powered customer experiences and interfaces for their AI agent, Fin. The role emphasizes end-to-end product craft, interaction design, and execution excellence in collaboration with engineering and product teams.

Intercom is seeking a Staff/Principal Product Designer to shape the user experience of their AI-powered customer service products, particularly their AI agent 'Fin'. The role focuses on end-to-end design execution, defining new interaction patterns for AI tools, and collaborating with engineering and product teams to deliver high-quality, impactful features. This is a craft-focused role for a maker and doer who can operate with autonomy and drive design excellence.

Intercom is seeking a Staff/Principal Product Designer to shape the user experience of their AI-powered customer service products, particularly their AI agent 'Fin'. The role focuses on end-to-end design execution, defining new interaction patterns for AI tools, and collaborating with engineering and product teams to deliver high-quality, impactful features. This is a craft-focused role for a maker and doer who can operate with autonomy and drive design excellence.

Senior Product Designer at Intercom, an AI Customer Service company, focusing on designing AI-powered customer experiences and interfaces for their AI agent, Fin. The role emphasizes end-to-end product craft, interaction design, and execution excellence in collaboration with engineering and product teams.

This role is for a Senior Manager of Customer Campaigns & Lifecycle Marketing at Intercom, an AI Customer Service company. The primary focus is to lead a team in driving adoption and usage of Intercom's AI agent, Fin, and the broader Intercom product. The role involves managing customer marketing communications across the entire customer lifecycle, implementing marketing automation tooling, and collaborating with various senior stakeholders. While the company is AI-focused and the role requires proficiency in AI tooling for marketing, the core function is marketing strategy and execution, not direct AI/ML development.

Senior Product Marketing Manager at Intercom, an AI Customer Service company. The role focuses on owning the positioning and messaging for Intercom's Helpdesk product, emphasizing the integration of their AI agent 'Fin' with the helpdesk to create a superior customer experience. This involves shaping market narratives, partnering with product and sales, and creating core PMM assets for an AI-first helpdesk vision.

Senior Product Marketing Manager to own the positioning and messaging for Intercom's Helpdesk product, focusing on the integrated AI-first helpdesk vision and the combined value of their Helpdesk and AI agent (Fin). The role requires a hybrid of strategy, storytelling, and technical engagement, with a focus on shaping market perception and driving go-to-market efforts for AI-enhanced customer service solutions.

Enterprise Account Executive role focused on selling Intercom's AI agent, Fin, to enterprise clients. The role involves full-cycle sales ownership, driving AI transformation, and acting as a customer advocate. Requires proven sales success, AI familiarity, and strong communication skills.

Principal Engineer to architect and deliver a high-scale, AI-native platform for Go-To-Market operations, replacing legacy tools with AI agents and automated workflows. This role involves a blend of technical leadership and operational rigor, transitioning incubated projects into production-ready solutions.

Principal Engineer to architect and deliver a high-scale, AI-native platform for Go-To-Market operations, replacing legacy tools with AI agents and automated workflows. This role involves a blend of technical leadership and operational rigor, transitioning incubated projects into production-ready solutions.

Intercom is seeking an Analytics Engineer for their AI Group to build and manage data pipelines, support ML scientists and engineers, and contribute to data strategy and governance. The role focuses on developing a robust data platform to enable advanced analytics and insights for AI features.

The role is for a Senior Analytics Engineer within Intercom's AI Group. This group is responsible for defining ML features, researching algorithms, and prototyping AI solutions. The engineer will build and manage data pipelines, collaborate with ML scientists and engineers, lead data strategy initiatives, and conduct analysis to support business decisions and performance measurement of AI features. The company emphasizes a product-focussed approach and rapid iteration to production.

This role is for a Senior Analytics Engineer within Intercom's AI Group. The primary focus is on developing and managing data pipelines and an analytics-ready data platform to support ML scientists, analysts, and business teams. Responsibilities include data modeling, quality, warehouse management, and conducting data analysis to support strategic decisions. While the role is within an AI company and supports AI initiatives, the core craft is data engineering and analytics, not direct AI/ML model development.

Senior Finance Data Scientist role focused on building production-grade forecasting and predictive models for SaaS revenue, customer LTV, and expansion/churn propensity. This role involves data pipeline engineering, SQL, Python, and translating complex financial and behavioral data into actionable insights for leadership. While the company is AI-focused (AI Customer Service), this specific role is finance-data-science focused, using AI tools for productivity but not building core AI/ML models as the primary deliverable.

Manager for the Scaled Relationship Management team in EMEA, focused on driving growth and retention for Intercom's AI customer service solutions. This role involves leading a team of Relationship Managers, innovating on processes for high-volume account management, strategic planning, and ensuring revenue targets are met.

Staff Product Engineer for the Growth organization at Intercom, focusing on the self-serve customer journey. This role involves building back-end and front-end systems, contributing to technical architecture, and mentoring other engineers. The team runs experiments to improve the self-serve funnel, drive product adoption, and reduce churn, directly impacting self-serve ARR and expansion.

Intercom is seeking a Senior Engineer for their Infrastructure Platform team. This role focuses on building and operating high-scale distributed systems and platforms in a cloud environment (AWS) to ensure reliability, observability, secure deployment, and velocity for product teams. The engineer will automate infrastructure challenges, drive architectural evolution, own service reliability, and collaborate across teams to enable product engineers.

The Tax Manager will oversee tax accounting, compliance, and operations for EMEA, focusing on process innovation and leveraging AI tools to enhance efficiency. This role requires experience in multinational corporate tax and a proactive approach to adopting new technologies.

Senior Engineering Manager to lead the Developer Experience Platform team at Intercom, focusing on CI/CD, developer and AI workflows, build and test infrastructure, feature flagging, and observability for shipping pipelines. The role involves leading and growing a team, owning the developer experience, driving strategic initiatives, and integrating modern AI-assisted developer tooling to enable faster and safer shipping of Intercom's AI customer service products.

This role is for a Senior Social Media Strategist at an AI Customer Service company. The primary focus is to elevate the company's organic social presence, translate product launches into social impact, and enable employee/executive activation. The role involves strategic planning, content creation, cross-functional collaboration, and experimentation with social media tactics, including the use of AI tools to enhance efficiency. The ideal candidate is social-native, understands tech culture (especially AI), is a strong writer, and is comfortable using AI to streamline their work.

This role is for a Senior Social Media Strategist at an AI Customer Service company. The primary focus is to elevate the company's organic social presence, translate product launches into social impact, and enable employee/executive activation. The role involves strategic planning, content creation, cross-functional collaboration, and experimentation with social media tactics, including the use of AI tools to enhance efficiency. The ideal candidate is social-native, understands tech culture (especially AI), is a strong writer, and is comfortable using AI to streamline their work.

Intercom is seeking a Senior Privacy Counsel to lead global legal matters involving privacy, data protection, cybersecurity, and AI governance. The role involves advising engineering, product, security, sales, marketing, and HR teams on legal risk and compliance with global privacy laws and regulations, developing a scalable privacy program, and educating stakeholders on data protection. The role requires deep experience with global privacy regulations (GDPR, CCPA-CPRA, etc.), foundational knowledge of security programs (SOC2, HIPAA), and a CIPP/E or CIPP/US certification.