Senior Engineering Manager to lead teams building and scaling Intercom's AI agent, Fin. The role requires strong people leadership combined with hands-on, product-minded execution in an AI-first engineering culture. Responsibilities include owning strategic work streams end-to-end, driving execution under aggressive timelines, developing senior engineers, and partnering on pillar-level strategy. The ideal candidate is technically credible, operates at scale with startup energy, and has AI fluency.

Senior Engineering Manager to lead teams building and scaling Intercom's AI agent, Fin. The role requires strong people leadership combined with hands-on, product-minded execution in an AI-first engineering culture. Responsibilities include owning strategic work streams end-to-end, driving execution under aggressive timelines, developing senior engineers, and partnering on pillar-level strategy. The ideal candidate is technically credible, operates at scale with startup energy, and has AI fluency.

Intercom is seeking Senior+ AI Infrastructure Engineers to build and scale the systems for training and serving their AI products, focusing on model training pipelines and inference services, with an emphasis on GPU performance and reliability at scale.

This role focuses on building and scaling the AI infrastructure for training and serving large transformer and LLM models, including GPU-level performance optimization for both training and inference pipelines. The engineer will collaborate with ML scientists to bring cutting-edge methods to production and ensure high reliability and low latency for customer-facing AI experiences.

Engineering Manager for AI Models Infrastructure team, responsible for building and operating the foundational infrastructure for training and running AI models at scale. Requires prior experience in AI and leading infra/platform teams.

Engineering Manager for AI Models Infrastructure team, responsible for building and operating the foundational infrastructure for training and running AI models at scale. Requires prior experience in AI and leading infra/platform teams.

Engineering Manager for AI Models Infrastructure team, responsible for building and operating the foundational infrastructure for training and running AI models at scale. This is a technical leadership role requiring prior experience in AI and infrastructure/platform teams.

This role focuses on designing, evaluating, and shipping AI-powered internal tools for Go-To-Market (GTM) use cases, leveraging LLMs and agentic workflows. The position involves end-to-end ownership from problem definition to production deployment, with a strong emphasis on measurable business impact and user adoption. The ideal candidate has a proven track record in applied data science, experience with LLM applications like RAG and vector search, and strong Python and SQL skills.

Staff AI Product Manager at Intercom to shape the vision, strategy, and roadmap for core AI systems powering their AI agent (Fin) and other AI features. This role involves deep understanding of customers, business, and AI technology, collaborating with ML scientists and engineers to turn advanced AI capabilities into high-value product experiences, and taking AI concepts from exploration to production launches. The role requires strong AI/technical fluency, excellent product judgment, sharp problem framing, ability to build world-class products, and strong communication/leadership skills.

Intercom is seeking a Staff AI Product Manager to define the vision, strategy, and roadmap for their core AI systems that power their AI agent, Fin, and other AI features. The role involves working at the intersection of AI research, product development, and customer needs to build world-class AI products. The ideal candidate will have strong AI/technical fluency, excellent product judgment, sharp problem framing skills, and the ability to build and ship high-quality AI products.

Intercom is seeking a Staff AI Product Manager to define the vision, strategy, and roadmap for their core AI systems that power their AI agent, Fin, and other AI features. The role involves working at the intersection of AI research, product development, and customer needs to build world-class AI products. The ideal candidate will have strong AI/technical fluency, excellent product judgment, sharp problem framing skills, and the ability to build and ship high-quality AI products.

This role focuses on designing, evaluating, and shipping AI-powered internal tools for Go-To-Market (GTM) use cases, such as account research, next-best-action recommendations, and renewal risk detection. The position involves end-to-end ownership, from problem definition and data modeling to building production-ready Python backends and React frontends, with a strong emphasis on rapid prototyping, user collaboration, and measuring business impact.

Intercom is seeking a Senior Machine Learning Scientist to define new ML features, research algorithms, and prototype ML solutions for their AI customer service agent, Fin. The role involves identifying ML opportunities, framing product problems, conducting data analysis and research, and working with engineers to bring ML prototypes to production, ultimately shipping AI-powered customer experiences.

Senior Engineer role focused on building AI-driven automation agents and AI-assisted workflows to improve developer experience and productivity within an enterprise SaaS company. The role involves integrating AI into developer environments, improving codebases for AI, instrumenting and measuring AI system performance, and ensuring system safety and reliability. The goal is to make AI a trustworthy, everyday accelerant for the R&D organization.

Engineering Manager for AI Models Infrastructure team, responsible for building and operating the foundational infrastructure for training and running AI models at scale. This is a technical leadership role requiring prior experience in AI and infrastructure/platform teams.

This role focuses on designing, evaluating, and shipping AI-powered internal tools for Go-To-Market (GTM) use cases, such as account research, next-best-action recommendations, and renewal risk detection. The role involves end-to-end ownership, from problem definition and data modeling to building production-ready Python backends and React frontends, with a focus on rapid prototyping and iterating based on user feedback and measurable business impact.

This role focuses on deploying and driving adoption of Intercom's AI agent, Fin, for strategic customers. It involves understanding customer needs, coding solutions, collaborating with internal teams (Sales, Success, Product), and contributing to the evolution of the Forward Deployed Software Engineering function. The role emphasizes customer impact, technical excellence, and working at the frontier of applied AI.

Staff Machine Learning Scientist at Intercom, a company focused on AI customer service. The role involves defining new ML features, researching algorithms, and rapidly prototyping and shipping ML products to customers. The team works closely with Product and Design, and has dedicated ML product engineers to facilitate fast production cycles. The role requires significant applied ML experience, leadership in bringing ML products to production, and strong communication skills.

Senior Product Engineer for Intercom's AI Infrastructure team, focusing on building and scaling the platform that powers their AI products. This role involves working closely with ML engineers and scientists to bring AI features from prototype to production, ensuring robustness and scalability. The team aims to adapt quickly to AI advancements while maintaining service quality and safety for customers.

This role is for a Senior People Systems Analyst at Intercom, an AI Customer Service company. The analyst will manage and maintain the HRIS platform (Workday), ensuring data integrity, streamlining HR processes, and collaborating with stakeholders. Responsibilities include HRIS management, process improvement, system configuration, reporting, compliance, and supporting system upgrades. The role requires strong HR systems experience, particularly with Workday, analytical skills, and knowledge of data privacy regulations.

This role is for a Senior Account Manager at Intercom, an AI Customer Service company. The primary focus is on growing existing business in EMEA, managing customer renewals, executing a strategic sales process, and acting as a consultative partner. The role requires deep understanding of Intercom's product suite, particularly its AI capabilities, and articulating their value to customers. It involves leading cross-functional teams and strengthening customer relationships. The role is not directly building AI models but requires strong technical and AI curiosity to translate complex features into business outcomes.

This role is for a Senior Account Manager at Intercom, an AI Customer Service company. The primary focus is on growing existing business in EMEA, managing customer renewals, executing a strategic sales process, and acting as a consultative partner. The role requires deep understanding of Intercom's product suite, particularly its AI capabilities, and articulating their value to customers. It involves leading cross-functional teams and strengthening customer relationships. The role is not directly building AI models but requires strong technical and AI curiosity to translate complex features into business outcomes.

This role is for a Senior Account Manager at Intercom, an AI Customer Service company. The primary focus is on growing existing business, securing renewals, and acting as a consultative partner to customers. The role requires a deep understanding of Intercom's product suite, particularly its AI capabilities, and the ability to articulate its value to clients. While the company is AI-focused and the role requires AI fluency, the core responsibilities are sales and account management, not direct AI/ML development.

Senior Account Manager for Intercom, an AI Customer Service company, focusing on growing existing business in EMEA, particularly German-speaking regions. The role involves driving pipeline, securing renewals, executing strategic sales processes, acting as a consultative partner, leading cross-functional teams, and developing deep product and AI fluency to articulate value to customers.

Senior Account Manager for Intercom, an AI Customer Service company, focusing on growing existing business in EMEA, particularly German-speaking regions. The role involves driving pipeline, securing renewals, executing strategic sales processes, acting as a consultative partner, leading cross-functional teams, and developing deep product and AI fluency to articulate value to customers.

Senior Product Designer at Intercom, an AI Customer Service company, focusing on designing AI-powered customer experiences and interfaces for their AI agent, Fin. The role emphasizes end-to-end product craft, interaction design, and execution excellence in collaboration with engineering and product teams.

Intercom is seeking a Staff/Principal Product Designer to shape the user experience of their AI-powered customer service products, particularly their AI agent 'Fin'. The role focuses on end-to-end design execution, defining new interaction patterns for AI tools, and collaborating with engineering and product teams to deliver high-quality, impactful features. This is a craft-focused role for a maker and doer who can operate with autonomy and drive design excellence.

Intercom is seeking a Staff/Principal Product Designer to shape the user experience of their AI-powered customer service products, particularly their AI agent 'Fin'. The role focuses on end-to-end design execution, defining new interaction patterns for AI tools, and collaborating with engineering and product teams to deliver high-quality, impactful features. This is a craft-focused role for a maker and doer who can operate with autonomy and drive design excellence.

Senior Product Designer at Intercom, an AI Customer Service company, focusing on designing AI-powered customer experiences and interfaces for their AI agent, Fin. The role emphasizes end-to-end product craft, interaction design, and execution excellence in collaboration with engineering and product teams.

Senior Product Marketing Manager at Intercom, an AI Customer Service company. The role focuses on owning the positioning and messaging for Intercom's Helpdesk product, emphasizing the integration of their AI agent 'Fin' with the helpdesk to create a superior customer experience. This involves shaping market narratives, partnering with product and sales, and creating core PMM assets for an AI-first helpdesk vision.

Senior Product Marketing Manager to own the positioning and messaging for Intercom's Helpdesk product, focusing on the integrated AI-first helpdesk vision and the combined value of their Helpdesk and AI agent (Fin). The role requires a hybrid of strategy, storytelling, and technical engagement, with a focus on shaping market perception and driving go-to-market efforts for AI-enhanced customer service solutions.

Product Manager at Intercom, an AI Customer Service company, to shape the future of business messaging and AI-powered customer engagement. This role involves leading a team to deliver products, managing roadmaps, collaborating with engineers and designers, and leveraging AI for efficiency. Requires customer focus, product judgment, technical fluency, and understanding of AI systems and LLMs.

Principal Engineer to architect and deliver a high-scale, AI-native platform for Go-To-Market operations, replacing legacy tools with AI agents and automated workflows. This role involves a blend of technical leadership and operational rigor, transitioning incubated projects into production-ready solutions.

Principal Engineer to architect and deliver a high-scale, AI-native platform for Go-To-Market operations, replacing legacy tools with AI agents and automated workflows. This role involves a blend of technical leadership and operational rigor, transitioning incubated projects into production-ready solutions.

Intercom is seeking an Analytics Engineer for their AI Group to build and manage data pipelines, support ML scientists and engineers, and contribute to data strategy and governance. The role focuses on developing a robust data platform to enable advanced analytics and insights for AI features.

The role is for a Senior Analytics Engineer within Intercom's AI Group. This group is responsible for defining ML features, researching algorithms, and prototyping AI solutions. The engineer will build and manage data pipelines, collaborate with ML scientists and engineers, lead data strategy initiatives, and conduct analysis to support business decisions and performance measurement of AI features. The company emphasizes a product-focussed approach and rapid iteration to production.

This role is for a Senior Analytics Engineer within Intercom's AI Group. The primary focus is on developing and managing data pipelines and an analytics-ready data platform to support ML scientists, analysts, and business teams. Responsibilities include data modeling, quality, warehouse management, and conducting data analysis to support strategic decisions. While the role is within an AI company and supports AI initiatives, the core craft is data engineering and analytics, not direct AI/ML model development.

This role is for a Senior Data Scientist at Intercom, focusing on using data and insights to drive decision-making within the Research, Analytics & Data Science (RAD) team. The role involves partnering with product teams to identify and answer key questions using data, developing product success metrics, designing and updating data pipelines, and influencing product strategy through analysis. While the core function is data science and analytics, the role increasingly involves using AI-assisted tools, identifying automation opportunities, building scalable data products, and improving how AI is used within the team.

Staff Product Engineer for the Growth organization at Intercom, focusing on the self-serve customer journey. This role involves building back-end and front-end systems, contributing to technical architecture, and mentoring other engineers. The team runs experiments to improve the self-serve funnel, drive product adoption, and reduce churn, directly impacting self-serve ARR and expansion.

Intercom is seeking a Senior Engineer for their Infrastructure Platform team. This role focuses on building and operating high-scale distributed systems and platforms in a cloud environment (AWS) to ensure reliability, observability, secure deployment, and velocity for product teams. The engineer will automate infrastructure challenges, drive architectural evolution, own service reliability, and collaborate across teams to enable product engineers.

This role is for a Senior Social Media Strategist at an AI Customer Service company. The primary focus is to elevate the company's organic social presence, translate product launches into social impact, and enable employee/executive activation. The role involves strategic planning, content creation, cross-functional collaboration, and experimentation with social media tactics, including the use of AI tools to enhance efficiency. The ideal candidate is social-native, understands tech culture (especially AI), is a strong writer, and is comfortable using AI to streamline their work.

This role is for a Senior Social Media Strategist at an AI Customer Service company. The primary focus is to elevate the company's organic social presence, translate product launches into social impact, and enable employee/executive activation. The role involves strategic planning, content creation, cross-functional collaboration, and experimentation with social media tactics, including the use of AI tools to enhance efficiency. The ideal candidate is social-native, understands tech culture (especially AI), is a strong writer, and is comfortable using AI to streamline their work.

Intercom is seeking a Senior Privacy Counsel to lead global legal matters involving privacy, data protection, cybersecurity, and AI governance. The role involves advising engineering, product, security, sales, marketing, and HR teams on legal risk and compliance with global privacy laws and regulations, developing a scalable privacy program, and educating stakeholders on data protection. The role requires deep experience with global privacy regulations (GDPR, CCPA-CPRA, etc.), foundational knowledge of security programs (SOC2, HIPAA), and a CIPP/E or CIPP/US certification.

This is a Relationship Manager (Account Manager) role focused on growing existing accounts for Intercom, an AI Customer Service company. The role involves driving pipeline and revenue, securing renewals, executing a strategic sales process, acting as a consultative partner, leading cross-functional teams, and mastering product and AI fluency to articulate value to customers. The ideal candidate has proven B2B SaaS sales experience, business development mindset, consultative acumen, technical and AI curiosity, and strong communication skills.

The role is for a Video Editor/Videographer at Intercom, an AI Customer Service company. The main responsibility is to create video content that showcases their AI agent, Fin, and its impact on customer experiences. This involves capturing, editing, and producing various video formats for marketing and product storytelling, collaborating with cross-functional teams, and experimenting with AI-assisted workflows in the creative process. While the company is AI-focused and the role mentions AI-assisted workflows, the core function is video production and marketing, not direct AI/ML development.

Senior Engineering Manager for Team Billing at Intercom, an AI Customer Service company. This role leads a team responsible for core systems related to customer purchases, usage metering, billing, revenue recognition, and financial flows. The manager will drive technical strategy, operational excellence, and collaborate with various departments like Product, Sales, and Finance. The role emphasizes strong technical leadership, team management, and an AI-first mindset for accelerating work.

Senior Engineering Manager to lead the Team Billing group, responsible for core systems related to customer purchases, usage metering, billing, revenue recognition, and financial operations. The role involves leading and scaling a team, owning system reliability, partnering on technical strategy, collaborating with cross-functional teams (Product, Design, Sales, Finance, etc.), driving migrations, and developing talent. The company emphasizes an AI-first mindset and the use of AI tools to accelerate various aspects of the engineering process.

Account Executive for Intercom's new AI Sales Agent product, focusing on bringing the product to market, landing early customers, proving ROI, and shaping the go-to-market strategy. This role involves owning the full sales cycle, running discovery, designing evaluations, and providing feedback to product teams.