Intercom

Senior Engineering Manager to lead teams building and scaling Intercom's AI agent, Fin. The role requires strong people leadership combined with hands-on, product-minded execution in an AI-first engineering culture. Responsibilities include owning strategic work streams end-to-end, driving execution under aggressive timelines, developing senior engineers, and partnering on pillar-level strategy. The ideal candidate is technically credible, operates at scale with startup energy, and has AI fluency.

Senior Engineering Manager to lead teams building and scaling Intercom's AI agent, Fin. The role requires strong people leadership combined with hands-on, product-minded execution in an AI-first engineering culture. Responsibilities include owning strategic work streams end-to-end, driving execution under aggressive timelines, developing senior engineers, and partnering on pillar-level strategy. The ideal candidate is technically credible, operates at scale with startup energy, and has AI fluency.

Intercom is seeking Senior+ AI Infrastructure Engineers to build and scale the systems for training and serving their AI products, focusing on model training pipelines and inference services, with an emphasis on GPU performance and reliability at scale.

This role focuses on building and scaling the AI infrastructure for training and serving large transformer and LLM models, including GPU-level performance optimization for both training and inference pipelines. The engineer will collaborate with ML scientists to bring cutting-edge methods to production and ensure high reliability and low latency for customer-facing AI experiences.

Engineering Manager for AI Models Infrastructure team, responsible for building and operating the foundational infrastructure for training and running AI models at scale. Requires prior experience in AI and leading infra/platform teams.

Engineering Manager for AI Models Infrastructure team, responsible for building and operating the foundational infrastructure for training and running AI models at scale. Requires prior experience in AI and leading infra/platform teams.

Engineering Manager for AI Models Infrastructure team, responsible for building and operating the foundational infrastructure for training and running AI models at scale. This is a technical leadership role requiring prior experience in AI and infrastructure/platform teams.

This role focuses on designing, evaluating, and shipping AI-powered internal tools for Go-To-Market (GTM) use cases, leveraging LLMs and agentic workflows. The position involves end-to-end ownership from problem definition to production deployment, with a strong emphasis on measurable business impact and user adoption. The ideal candidate has a proven track record in applied data science, experience with LLM applications like RAG and vector search, and strong Python and SQL skills.

Senior Engineer role focused on building AI-driven automation agents and AI-assisted workflows to improve developer experience and productivity within an enterprise SaaS company. The role involves integrating AI into developer environments, improving codebases for AI, instrumenting and measuring AI system performance, and ensuring system safety and reliability. The goal is to make AI a trustworthy, everyday accelerant for the R&D organization.

Staff Machine Learning Scientist at Intercom, a company focused on AI customer service. The role involves defining new ML features, researching algorithms, and shipping prototypes to production, working closely with product and design teams. The focus is on applying ML to create customer value and productize models, with a strong emphasis on measuring real customer impact.

Engineering Manager for AI Models Infrastructure team, responsible for building and operating the foundational infrastructure for training and running AI models at scale. This is a technical leadership role requiring prior experience in AI and infrastructure/platform teams.

This role focuses on designing, evaluating, and shipping AI-powered internal tools for Go-To-Market (GTM) use cases, such as account research, next-best-action recommendations, and renewal risk detection. The role involves end-to-end ownership, from problem definition and data modeling to building production-ready Python backends and React frontends, with a focus on rapid prototyping and iterating based on user feedback and measurable business impact.

Intercom is seeking a Senior ML Science Manager to lead a team of ML scientists in developing and shipping AI-powered customer service products. The role involves managing, mentoring, and technically guiding the team, collaborating with cross-functional leaders, and contributing to the growth of the AI group. The ideal candidate has a strong background in applied ML, experience leading ML teams, and a track record of shipping user-facing ML products.

Senior Machine Learning Scientist at Intercom, a customer service AI company. The role focuses on defining new ML features, researching algorithms, and shipping ML prototypes to production, working closely with product and design teams. The primary artifact is the AI product itself.

Senior Product Engineer for Intercom's AI Infrastructure team, focusing on building and scaling the platform that powers their AI products. This role involves working closely with ML engineers and scientists to bring AI features from prototype to production, ensuring robustness and scalability. The team aims to adapt quickly to AI advancements while maintaining service quality and safety for customers.

This role is for a Senior People Systems Analyst at Intercom, an AI Customer Service company. The analyst will manage and maintain the HRIS platform (Workday), ensuring data integrity, streamlining HR processes, and collaborating with stakeholders. Responsibilities include HRIS management, process improvement, system configuration, reporting, compliance, and supporting system upgrades. The role requires strong HR systems experience, particularly with Workday, analytical skills, and knowledge of data privacy regulations.

Technical Support Engineer role at Intercom, an AI Customer Service company. The role involves helping customers integrate Intercom's AI product (Fin) into their systems, diagnosing and reporting issues, and acting as a liaison between customers and product teams. It requires strong problem-solving, debugging, and communication skills, with an emphasis on ensuring customers get maximum value from the product. The role also involves building tools to improve team efficiency and influencing product direction through customer feedback.

Principal Engineer to architect and deliver a high-scale, AI-native platform for Go-To-Market operations, replacing legacy tools with AI agents and automated workflows. This role involves a blend of technical leadership and operational rigor, transitioning incubated projects into production-ready solutions.

Principal Engineer to architect and deliver a high-scale, AI-native platform for Go-To-Market operations, replacing legacy tools with AI agents and automated workflows. This role involves a blend of technical leadership and operational rigor, transitioning incubated projects into production-ready solutions.

Intercom is seeking an Analytics Engineer for their AI Group to build and manage data pipelines, support ML scientists and engineers, and contribute to data strategy and governance. The role focuses on developing a robust data platform to enable advanced analytics and insights for AI features.

The role is for a Senior Analytics Engineer within Intercom's AI Group. This group is responsible for defining ML features, researching algorithms, and prototyping AI solutions. The engineer will build and manage data pipelines, collaborate with ML scientists and engineers, lead data strategy initiatives, and conduct analysis to support business decisions and performance measurement of AI features. The company emphasizes a product-focussed approach and rapid iteration to production.

This role is for a Senior Analytics Engineer within Intercom's AI Group. The primary focus is on developing and managing data pipelines and an analytics-ready data platform to support ML scientists, analysts, and business teams. Responsibilities include data modeling, quality, warehouse management, and conducting data analysis to support strategic decisions. While the role is within an AI company and supports AI initiatives, the core craft is data engineering and analytics, not direct AI/ML model development.

Senior Finance Data Scientist role focused on building production-grade forecasting and predictive models for SaaS revenue, customer LTV, and expansion/churn propensity. This role involves data pipeline engineering, SQL, Python, and translating complex financial and behavioral data into actionable insights for leadership. While the company is AI-focused (AI Customer Service), this specific role is finance-data-science focused, using AI tools for productivity but not building core AI/ML models as the primary deliverable.

Staff Product Engineer for the Growth organization at Intercom, focusing on the self-serve customer journey. This role involves building back-end and front-end systems, contributing to technical architecture, and mentoring other engineers. The team runs experiments to improve the self-serve funnel, drive product adoption, and reduce churn, directly impacting self-serve ARR and expansion.

Senior Engineering Manager to lead the Developer Experience Platform team at Intercom, focusing on CI/CD, developer and AI workflows, build and test infrastructure, feature flagging, and observability for shipping pipelines. The role involves leading and growing a team, owning the developer experience, driving strategic initiatives, and integrating modern AI-assisted developer tooling to enable faster and safer shipping of Intercom's AI customer service products.

Senior Engineering Manager for Team Billing at Intercom, an AI Customer Service company. This role leads a team responsible for core systems related to customer purchases, usage metering, billing, revenue recognition, and financial flows. The manager will drive technical strategy, operational excellence, and collaborate with various departments like Product, Sales, and Finance. The role emphasizes strong technical leadership, team management, and an AI-first mindset for accelerating work.

Senior Engineering Manager to lead the Team Billing group, responsible for core systems related to customer purchases, usage metering, billing, revenue recognition, and financial operations. The role involves leading and scaling a team, owning system reliability, partnering on technical strategy, collaborating with cross-functional teams (Product, Design, Sales, Finance, etc.), driving migrations, and developing talent. The company emphasizes an AI-first mindset and the use of AI tools to accelerate various aspects of the engineering process.

This role is for a Senior Security Engineering Manager at Intercom, an AI Customer Service company. The manager will oversee the Application Security team, ensuring the security of Intercom's product and engineering processes. Responsibilities include owning the security of the SDLC, conducting security assessments, managing security incidents, and partnering with stakeholders to define security strategy. The role requires experience in managing engineers, performing security assessments, incident response, and working in a fast-paced environment.

This role is for a Senior Security Engineering Manager at Intercom, an AI Customer Service company. The manager will oversee the Application Security team, ensuring the security of Intercom's product and engineering processes. Responsibilities include owning the security of the SDLC, conducting security assessments, managing security incidents, and partnering with stakeholders to define security strategy. The role requires experience in managing engineers, performing security assessments, incident response, and working in a fast-paced environment.

The Technical Support Specialist at Intercom will handle complex technical queries, serve as an escalation point, provide world-class customer support, and collaborate with customers and product teams. This role involves using AI tools to handle cases efficiently, debugging complex issues, and contributing to product improvements. The specialist will also help increase team efficiency by building tools and influencing product direction.

Principal Engineer, Web Platform at Intercom, an AI Customer Service company. This role focuses on shaping the technical direction and architectural evolution of the company's web platform and systems, which are strategic growth levers. The engineer will lead MarTech systems, collaborate with cross-functional teams, and contribute hands-on to the codebase, ensuring the web stack is modern, performant, and measurable.

Principal Engineer, Web Platform at Intercom, an AI Customer Service company. This role focuses on shaping the technical direction and architectural evolution of the company's web platform and systems, which are strategic growth levers. The engineer will lead MarTech systems, collaborate with cross-functional teams, and contribute hands-on to the codebase, ensuring the web stack is modern, performant, and measurable.

Staff Forward Deployed Engineer role at Intercom, focusing on customer-facing implementation and adoption of their AI agent, Fin. The role involves deep customer engagement, technical problem-solving, influencing product direction, and leading the Forward Deployed Engineering function. Requires strong programming skills, customer collaboration, and ability to quickly learn AI concepts.

Senior Forward Deployed Engineer role at Intercom, focusing on driving adoption of their AI agent 'Fin' by working closely with strategic customers, understanding their business goals, and implementing solutions. This role involves technical expertise, collaboration with sales and product teams, and contributing to the evolution of the Forward Deployed Engineering function.

Senior Forward Deployed Engineer role at Intercom, focusing on driving adoption of their AI agent 'Fin' by working closely with strategic customers, understanding their business goals, and implementing solutions. This role involves technical expertise, collaboration with sales and product teams, and contributing to the evolution of the Forward Deployed Engineering function.

Intercom is seeking a Staff Product Engineer to join their AI Group. This role focuses on building and shipping AI-powered customer service products, working closely with ML Scientists and product teams. The engineer will be responsible for bringing ML prototypes to production, ensuring scalability and robustness, and contributing to all phases of software development. While no prior ML experience is strictly required, a strong software engineering background and a willingness to learn ML are essential. The role emphasizes product focus, rapid iteration, and delivering measurable customer impact.

Staff Product Engineer to build Intercom's AI-powered products, working closely with ML Scientists and product teams. The role involves defining new ML features, researching algorithms, and rapidly prototyping and shipping to customers. It requires strong software engineering skills and the ability to bring ML proof-of-concepts to production, ensuring robustness and scalability. The role also involves contributing to all phases of software development, mentoring engineers, and raising technical standards.

Intercom is seeking a Staff Product Engineer to join their AI Group. This role focuses on building and shipping AI-powered customer service products, working closely with ML Scientists and product teams. The engineer will be responsible for bringing ML prototypes to production, ensuring robustness and scalability, and contributing to all phases of software development. While no prior ML experience is strictly required, a strong software engineering background and a willingness to learn ML are essential. The role emphasizes product focus, rapid iteration, and delivering measurable customer impact.

Staff Forward Deployed Engineer role at Intercom, focusing on customer-facing implementation and adoption of their AI agent, Fin. The role involves deep customer engagement, technical problem-solving, influencing product direction, and leading the Forward Deployed Engineering function. Requires strong programming skills, customer collaboration, and ability to quickly learn AI concepts.

This role focuses on being a technical advisor to customers, helping them integrate and maximize the value of Intercom's AI agent (Fin) and platform for customer service. It involves guiding customers on API integrations, security reviews, and AI-driven automation strategies, working closely with internal teams like Customer Success, Sales Engineering, and R&D.

Senior Full Stack Engineer for Team Web at Intercom, an AI Customer Service company. The role involves designing, building, and maintaining end-to-end web solutions for the company website (Intercom.com and Fin.ai), which is a key driver of leads and brand presence. Responsibilities include front-end UI development, backend services, APIs, infrastructure management (Vercel, AWS, Terraform), performance optimization, and collaboration with various teams. The role requires expertise in full stack development, front-end frameworks like React/Next.js, CMS platforms, CI/CD, and infrastructure as code.

Senior Full Stack Engineer for Team Web at Intercom, an AI Customer Service company. The role involves designing, building, and maintaining end-to-end web solutions for the company website (Intercom.com and Fin.ai), which is a key driver of leads and brand presence. Responsibilities include front-end UI development, backend services, APIs, infrastructure management (Vercel, AWS, Terraform), performance optimization, and collaboration with various teams. The role requires expertise in full-stack development, front-end frameworks (React, Next.js), CMS, CI/CD, IaC, and A/B testing.

Senior Product Engineer role focused on building and maintaining APIs and core services for customer data management and integrations, specifically to support Intercom's AI Agent (Fin) and strategic third-party integrations. The role involves full-stack development, API design, and ensuring seamless data flow for AI functionalities.

Product Engineer at Intercom, an AI Customer Service company, focusing on building back-end and front-end systems for their AI agent Fin and customer service platform. The role involves developing technical plans, writing Ruby code, and collaborating with cross-functional teams. The company heavily invests in AI-powered developer tools.

Technical Support Engineer role at an AI Customer Service company, focusing on integrating Intercom's AI product (Fin) into customer systems, diagnosing issues, and acting as a liaison between customers and product teams. Requires web development basics, API understanding, and strong problem-solving skills to ensure customer success and product improvement.

This role is for a Staff Product Engineer at Intercom, an AI Customer Service company. The engineer will contribute to technical architecture, build back-end and front-end systems, and work with cross-functional teams. They will also mentor engineers, devise technical strategy, and ensure operational excellence. The role emphasizes SaaS product development, distributed systems, and technical leadership.

This role is for a Staff Product Engineer at Intercom, an AI Customer Service company. The engineer will contribute to technical architecture, build back-end and front-end systems, and work with cross-functional teams. They will also mentor engineers, devise technical strategy, and ensure operational excellence. The role emphasizes SaaS product development, distributed systems, and technical leadership.

Product Engineer role at Intercom, an AI Customer Service company. The role involves building back-end and front-end systems, contributing to technical architecture, and working with AI-powered developer tools. Focus is on shipping features and improving the core platform, with opportunities for mentoring.