Intercom is seeking a Staff AI Product Manager to define the vision, strategy, and roadmap for their core AI systems that power their AI agent, Fin, and other AI features. The role involves working at the intersection of AI research, product development, and customer needs to build world-class AI products. The ideal candidate will have strong AI/technical fluency, excellent product judgment, sharp problem framing skills, and the ability to build and ship high-quality AI products.

Intercom is seeking a Senior Machine Learning Scientist to define new ML features, research algorithms, and prototype ML solutions for their AI customer service agent, Fin. The role involves identifying ML opportunities, framing product problems, conducting data analysis and research, and working with engineers to bring ML prototypes to production, ultimately shipping AI-powered customer experiences.

Staff Machine Learning Scientist at Intercom, a company focused on AI customer service. The role involves defining new ML features, researching algorithms, and shipping prototypes to production, working closely with product and design teams. The focus is on applying ML to create customer value and productize models, with a strong emphasis on measuring real customer impact.

Senior Manager, Forward Deployed Engineering to lead a team focused on scaling Intercom's AI-first platform for complex organizations. This role requires technical leadership, commercial fluency, and customer engagement to ensure successful AI deployments and translate field experience into product roadmap feedback. The focus is on delivering business value through AI solutions in enterprise customer settings.

Staff Product Engineer to join the AI Group to build Intercom's AI-powered products. The role involves working closely with ML Scientists and product teams to define new ML features, research algorithms, and rapidly prototype and ship AI products to customers. The focus is on bringing ML proof-of-concept code to production, ensuring robustness and scalability, and contributing to all phases of software development. While ML experience is not strictly required, a strong software engineering background and a willingness to learn ML are essential.

Intercom is seeking a Senior ML Science Manager to lead a team of ML scientists in developing and shipping AI-powered customer service products. The role involves managing, mentoring, and technically guiding the team, collaborating with cross-functional leaders, and contributing to the growth of the AI group. The ideal candidate has a strong background in applied ML, experience leading ML teams, and a track record of shipping user-facing ML products.

Intercom is seeking a Senior Machine Learning Scientist to join their AI Customer Service team in Berlin. The role focuses on identifying ML opportunities, framing product problems, researching algorithms, and working with engineers to bring ML prototypes to production. The ideal candidate will have broad applied ML knowledge, experience shipping ML products, and strong communication skills.

Principal Engineer at Intercom, an AI customer service company, to lead strategic initiatives, build back-end and front-end systems, and mentor engineers. The role involves contributing to technical architecture, ensuring scalability and availability, and using AI-powered developer tools. Requires experience in SaaS product development, distributed systems, and technical leadership.

Staff Machine Learning Scientist at Intercom, a company focused on AI customer service. The role involves defining new ML features, researching algorithms, and rapidly prototyping and shipping ML products to customers. The team works closely with Product and Design, and has dedicated ML product engineers to facilitate fast production cycles. The role requires significant applied ML experience, leadership in bringing ML products to production, and strong communication skills.

Senior Machine Learning Scientist at Intercom, a customer service AI company. The role focuses on defining new ML features, researching algorithms, and shipping ML prototypes to production, working closely with product and design teams. The primary artifact is the AI product itself.

Senior Director of Engineering to lead and scale a new R&D hub in Berlin for Intercom, an AI Customer Service company. The role involves building and leading the R&D team, driving strategy and execution for AI-powered products, cultivating a high-performance culture, and operating as a cross-site leader within a globally distributed R&D organization. Requires deep technical knowledge, proven experience in leading large engineering organizations, and experience scaling new sites.

Engineering Manager for Forward Deployed Engineering (FDE) team in EMEA, focusing on scaling Intercom's AI-first platform for complex organizations. This is a hands-on, player-coach role involving technical execution, business value outcomes, and close collaboration with Sales, Solutions, and Product. The role requires leading a team, engaging in strategic deals, providing technical guidance, architecture, demos, and product evaluation support, and translating field experience into product roadmap feedback.

Engineering Manager for Forward Deployed Engineering (FDE) team in EMEA, focusing on scaling Intercom's AI-first platform for complex organizations. This is a hands-on, player-coach role involving technical execution, business value outcomes, and close collaboration with Sales, Solutions, and Product. The role requires leading a team, engaging in strategic deals, providing technical guidance, architecture, demos, and product evaluation support, and translating field experience into product roadmap feedback.

Staff Forward Deployed Engineer role at Intercom, focusing on customer-facing implementation and adoption of their AI agent, Fin. The role involves deep customer engagement, technical problem-solving, influencing product direction, and leading the Forward Deployed Engineering function. Requires strong programming skills, customer collaboration, and ability to quickly learn AI concepts.

Staff Product Engineer to build Intercom's AI-powered products, working closely with ML Scientists and product teams to define new ML features, research algorithms, and rapidly prototype and ship to customers. The role involves building production systems, bringing proof-of-concept code to production, and partnering with product teams to shape AI product experiences.

Intercom is seeking a Staff Product Engineer to join their AI Group. This role focuses on building and shipping AI-powered customer service products, working closely with ML Scientists and product teams. The engineer will be responsible for bringing ML prototypes to production, ensuring scalability and robustness, and contributing to all phases of software development. While no prior ML experience is strictly required, a strong software engineering background and a willingness to learn ML are essential. The role emphasizes product focus, rapid iteration, and delivering measurable customer impact.

Staff Product Engineer to build Intercom's AI-powered products, working closely with ML Scientists and product teams. The role involves defining new ML features, researching algorithms, and rapidly prototyping and shipping to customers. It requires strong software engineering skills and the ability to bring ML proof-of-concepts to production, ensuring robustness and scalability. The role also involves contributing to all phases of software development, mentoring engineers, and raising technical standards.

Intercom is seeking a Staff Product Engineer to join their AI Group. This role focuses on building and shipping AI-powered customer service products, working closely with ML Scientists and product teams. The engineer will be responsible for bringing ML prototypes to production, ensuring robustness and scalability, and contributing to all phases of software development. While no prior ML experience is strictly required, a strong software engineering background and a willingness to learn ML are essential. The role emphasizes product focus, rapid iteration, and delivering measurable customer impact.

Staff Product Manager at Intercom, an AI Customer Service company, to shape the future of business messaging and AI-powered customer engagement. This role will lead a team of engineers, designers, and researchers to deliver products that touch millions of people daily, leveraging AI to increase efficiency and accelerate product development. The role requires understanding AI systems and LLMs, managing roadmaps, and collaborating with engineering to ship solutions.

Senior Product Engineer role focused on building and shipping Intercom's AI-powered customer service products, working closely with ML Scientists and product teams to bring ML features from prototype to production. The role emphasizes product focus, rapid iteration, and measuring customer impact.

Staff Forward Deployed Engineer role at Intercom, focusing on customer-facing implementation and adoption of their AI agent, Fin. The role involves deep customer engagement, technical problem-solving, influencing product direction, and leading the Forward Deployed Engineering function. Requires strong programming skills, customer collaboration, and ability to quickly learn AI concepts.

Senior Product Engineer at Intercom, an AI Customer Service company, focusing on building and scaling their AI agent (Fin) and related platform features. The role involves full-stack development, technical planning, and contributing to architecture, with a strong emphasis on shipping features rapidly and leveraging AI-powered developer tools.

Principal Engineer at Intercom, an AI Customer Service company, to lead strategic initiatives, build back-end and front-end systems, and mentor engineers. The role involves contributing to technical architecture, driving key projects, and ensuring operational excellence, with a focus on AI-powered developer tools and customer-facing AI products.

Principal Engineer at Intercom, an AI Customer Service company, to lead strategic initiatives, build back-end and front-end systems, and mentor engineers. The role involves contributing to technical architecture, driving key projects, and ensuring operational excellence within a hybrid work environment.

Senior Product Engineer to join the AI Group to build Intercom's AI-powered products. This role involves working closely with ML Scientists and product teams, understanding the product and ML tech stack, and bringing proof-of-concept code to production. The focus is on shipping AI products rapidly to customers.

Staff Product Manager at Intercom, an AI Customer Service company, to shape the future of business messaging and AI-powered customer engagement. This role will lead a team of engineers, designers, and researchers to deliver products that touch millions of users daily, leveraging AI to enhance efficiency and product development.

Senior Product Engineer at Intercom, an AI Customer Service company, focusing on building and scaling their AI agent (Fin) and related platform features. The role involves full-stack development, technical planning, and contributing to architecture, with a strong emphasis on shipping features rapidly and leveraging AI-powered developer tools.

Staff Product Manager at Intercom, an AI Customer Service company, to shape the future of business messaging and AI-powered customer engagement. This role will lead a team of engineers, designers, and researchers to deliver products that touch millions of people daily, focusing on customer problems, roadmap management, and shipping AI-powered solutions.