Intercom

Staff AI Product Manager at Intercom to shape the vision, strategy, and roadmap for core AI systems powering their AI agent (Fin) and other AI features. This role involves deep understanding of customers, business, and AI technology, collaborating with ML scientists and engineers to turn advanced AI capabilities into high-value product experiences, and taking AI concepts from exploration to production launches. The role requires strong AI/technical fluency, excellent product judgment, sharp problem framing, ability to build world-class products, and strong communication/leadership skills.

Intercom is seeking a Staff AI Product Manager to define the vision, strategy, and roadmap for their core AI systems that power their AI agent, Fin, and other AI features. The role involves working at the intersection of AI research, product development, and customer needs to build world-class AI products. The ideal candidate will have strong AI/technical fluency, excellent product judgment, sharp problem framing skills, and the ability to build and ship high-quality AI products.

Intercom is seeking a Staff AI Product Manager to define the vision, strategy, and roadmap for their core AI systems that power their AI agent, Fin, and other AI features. The role involves working at the intersection of AI research, product development, and customer needs to build world-class AI products. The ideal candidate will have strong AI/technical fluency, excellent product judgment, sharp problem framing skills, and the ability to build and ship high-quality AI products.

Intercom is seeking a Senior Machine Learning Scientist to define new ML features, research algorithms, and prototype ML solutions for their AI customer service agent, Fin. The role involves identifying ML opportunities, framing product problems, conducting data analysis and research, and working with engineers to bring ML prototypes to production, ultimately shipping AI-powered customer experiences.

Staff Machine Learning Scientist at Intercom, a company focused on AI customer service. The role involves defining new ML features, researching algorithms, and shipping prototypes to production, working closely with product and design teams. The focus is on applying ML to create customer value and productize models, with a strong emphasis on measuring real customer impact.

Senior Manager, Forward Deployed Engineering to lead a team focused on scaling Intercom's AI-first platform for complex organizations. This role requires technical leadership, commercial fluency, and customer engagement to ensure successful AI deployments and translate field experience into product roadmap feedback. The focus is on delivering business value through AI solutions in enterprise customer settings.

Staff Product Engineer to join the AI Group to build Intercom's AI-powered products. The role involves working closely with ML Scientists and product teams to define new ML features, research algorithms, and rapidly prototype and ship AI products to customers. The focus is on bringing ML proof-of-concept code to production, ensuring robustness and scalability, and contributing to all phases of software development. While ML experience is not strictly required, a strong software engineering background and a willingness to learn ML are essential.

Intercom is seeking a Senior ML Science Manager to lead a team of ML scientists in developing and shipping AI-powered customer service products. The role involves managing, mentoring, and technically guiding the team, collaborating with cross-functional leaders, and contributing to the growth of the AI group. The ideal candidate has a strong background in applied ML, experience leading ML teams, and a track record of shipping user-facing ML products.

Intercom is seeking a Senior Machine Learning Scientist to join their AI Customer Service team in Berlin. The role focuses on identifying ML opportunities, framing product problems, researching algorithms, and working with engineers to bring ML prototypes to production. The ideal candidate will have broad applied ML knowledge, experience shipping ML products, and strong communication skills.

Principal Engineer at Intercom, an AI customer service company, to lead strategic initiatives, build back-end and front-end systems, and mentor engineers. The role involves contributing to technical architecture, ensuring scalability and availability, and using AI-powered developer tools. Requires experience in SaaS product development, distributed systems, and technical leadership.

Staff Machine Learning Scientist at Intercom, a company focused on AI customer service. The role involves defining new ML features, researching algorithms, and rapidly prototyping and shipping ML products to customers. The team works closely with Product and Design, and has dedicated ML product engineers to facilitate fast production cycles. The role requires significant applied ML experience, leadership in bringing ML products to production, and strong communication skills.

Senior Machine Learning Scientist at Intercom, a customer service AI company. The role focuses on defining new ML features, researching algorithms, and shipping ML prototypes to production, working closely with product and design teams. The primary artifact is the AI product itself.