Engineering Manager to lead a team building agentic experiences and integrating AI-powered capabilities into a customer engagement platform. The role involves guiding frontend, backend, and applied engineers on conversational workflows, orchestration layers, and AI-enabled product surfaces, balancing people leadership with technical judgment to deliver high-quality features.

Senior Machine Learning Engineer to build core ML foundations for agentic experiences, focusing on applied ML in production, including retrieval systems, evaluation frameworks, and model integration layers. The role involves designing and implementing components for intelligent interactions, partnering with other engineering teams, and ensuring reliability, scalability, and repeatability of AI features.