Klaviyo

Senior Engineering Manager for Klaviyo's Orchestrate group, leading teams responsible for customer communication experiences (Flows and Campaigns) across multiple channels. The role involves shaping the strategy, architecture, and execution of multi-channel orchestration, personalization, and scheduling systems, with a focus on integrating AI/ML features and adopting AI-first engineering practices.

Principal Software Engineer focused on enterprise scalability for a multi-tenant SaaS platform. The role involves defining scalability fitness functions, designing sharding and partitioning strategies, and integrating AI for proactive anomaly detection, synthetic load generation, and guided runbooks to improve performance and resiliency. The engineer will lead architectural changes, hunt bottlenecks, and partner with teams to implement improvements, with a strong emphasis on cross-organizational influence and communicating technical work to business impact.