MongoDB

Senior Customer Success Manager role at MongoDB, focusing on managing customer relationships, ensuring technical success, driving adoption, and acting as a liaison between customers and internal teams (Product, Sales, Professional Services). The role requires strong technical aptitude, account management skills, and the ability to build and improve customer success programs. It involves strategic advising, risk mitigation, issue resolution, and contributing to product feedback and roadmap development. Fluency in Italian and English is required.

This is an Account Executive role focused on new business acquisition and revenue growth within an assigned territory. The role involves prospecting, building relationships with technical end-users and leaders, and partnering with internal teams and external partners to close deals. While the company mentions AI and its database platform is for the AI era, the core function of this role is sales, not AI/ML development or research.