Outreach

Principal Product Manager for Outreach's Core Platform team, focusing on agentic AI, real-time data processing, extensibility, and developer platform. This role requires deep technical fluency and experience in shipping and scaling high-throughput SaaS platforms, with a strong emphasis on AI/ML infrastructure, RAG, and agentic capabilities.

Technical Support Engineer for an agentic AI platform, focusing on customer issue resolution, trend identification, and best practice education. This role is customer-facing and requires strong communication and problem-solving skills within a hybrid work environment.

Program Manager for Supportability at Outreach, an agentic AI platform company. This role focuses on identifying and eliminating customer friction by executing feedback programs, driving product improvements, and preparing support for new features. The goal is to enhance the supportability of the AI platform and ensure customer success.

Senior Staff Site Reliability Engineer responsible for maintaining and improving the Kubernetes platform, cloud configuration, and infrastructure at Outreach, an agentic AI platform company. The role involves driving technical projects, managing Kubernetes clusters (EKS & AKS), implementing new tools, improving infrastructure management, supporting other engineers, and participating in on-call rotations. Requires proficiency in Microsoft Azure, Kubernetes, IaC tools (Terraform/Tofu preferred), Linux systems, version control, and scripting languages (bash, python). Golang proficiency is a plus. The role emphasizes empathy for customers (other engineers), focus on performance and reliability, self-reliance, and driving technical projects independently.

Senior Backend Software Engineer role focused on building and maintaining microservices for Outreach's email and calendar platform. The role involves deep dives into technical challenges, designing scalable solutions, and working with Go, Ruby on Rails, and various databases. While the company heavily promotes its 'agentic AI' platform, this specific role is centered on the core backend infrastructure supporting email and calendar functionalities, not directly building or researching AI models.

This role is for a Senior Technical Program Manager focused on Trust & Safety, specifically email deliverability and compliance within a SaaS company that utilizes agentic AI. The role involves defining, building, and managing anti-abuse programs and email governance strategies, working cross-functionally with engineering, product, security, and legal teams. Responsibilities include troubleshooting email sending platforms, driving technical implementation of BIMI, developing training, and creating platform-wide email sending performance and compliance metrics. The role requires strong knowledge of email infrastructure, DNS, domain governance, and security, with a focus on translating trust, safety, and compliance requirements into technical plans.

Staff Software Engineer (Back-end, DevTooling) at Outreach, an agentic AI platform company. The role focuses on building internal developer tooling, services, and processes to improve engineering efficiency and reliability. Responsibilities include contributing to the DevTooling vision, driving code quality, identifying common engineering needs, and building reusable components. The role requires experience with CI/CD, shared libraries, container workflows (Kubernetes), production monitoring, and Go, with familiarity in Typescript, Python, and Ruby.