Roblox

This role is for a Critical Harms Investigations & Incident Management Specialist at Roblox. The primary focus is on investigating and responding to high-risk incidents, including threats against child safety and violent extremism, using internal tools, data analysis, and OSINT. The specialist will act as a subject matter expert, manage communication with leadership, document investigations, and operate within a 24/7 on-call rotation. Responsibilities include leading investigations, coordinating cross-functional teams, drafting communications, developing incident response playbooks, and conducting post-mortem reviews. The role requires extensive experience in investigations and incident management, strong communication skills, and the ability to use data analysis tools. Familiarity with online safety issues and experience mentoring junior investigators is preferred.

Roblox is seeking a Junior Incident and Investigations Specialist to join their Safety Operations team. This role will focus on investigating critical incidents, responding to high-risk escalations, and coordinating with cross-functional teams. The specialist will use internal tools, data analysis, and OSINT techniques to gather evidence and ensure thorough documentation. They will also participate in an on-call rotation and support post-mortem reviews. The ideal candidate has experience in investigations or incident management on a social platform, strong communication skills, and data analysis abilities.

Roblox is seeking a Product Support Specialist to manage and optimize their Text Filtering systems. This role involves handling user inquiries, resolving filtering issues, creating and deploying Regular Expressions (Regex) to block policy-violating content, and collaborating with the Safety Engineering team. The specialist will act as a Subject Matter Expert on Roblox Community Guidelines and analyze data to propose product improvements.

Roblox is seeking a Product Support Specialist to join their Trust & Safety Operations team in Gurugram, India. This role focuses on managing and resolving escalations and high-impact incidents, coordinating incident response, identifying trends, and improving support processes. The specialist will also act as a product expert, synthesizing user issues for engineering teams. The role requires experience in technical support, strong analytical and problem-solving skills, and collaboration with cross-functional teams.

This role is a Product Support Incident Specialist responsible for coordinating and leading incident response activities, managing technical escalations, and identifying opportunities to improve support processes within the Trust & Safety Operations team at Roblox. The role involves collaborating with various teams like Engineering and Product to resolve high-impact incidents affecting users and the platform, and synthesizing user issues to enable platform improvements.