Samsara

Samsara is seeking a Customer Support Specialist to provide exceptional customer service to a diverse industrial customer base. This role involves troubleshooting account issues, managing escalations, and assisting customers via phone, chat, and email. The ideal candidate has experience in a multi-channel contact center environment and strong problem-solving and communication skills.

Samsara is seeking a Technical Account Manager IV to serve as a trusted technical advisor for customers, driving the adoption and value realization of the Samsara platform. This role requires deep technical acumen, consultative problem-solving, and strong communication skills to manage customer relationships, optimize technical health, and mitigate risk. The TAM will act as the primary technical interface, fostering collaboration with internal teams and managing critical incidents.