No active AI roles currently tracked. Primary focus: Agent · Engineering. Salary range $124k–$241k (avg $180k).
In the past 30 days, ServiceNow has posted 0 new AI-related roles. That is a -100% change versus the prior 30 days (30 → 0).
| Title | Stage | AI score |
|---|---|---|
| Manager, Machine Learning Engrg Mgmt Manager of Machine Learning Engineering at ServiceNow, focusing on building AI/ML solutions for enterprise services to transform user experience and workflow efficiency. The role involves collaborating with cross-functional teams, owning code from design to delivery, and creating large-scale data processing pipelines. Requires management experience, proficiency in Java or Python, and knowledge of core AI/ML techniques. | Ship | 7 |
| Staff Machine Learning Engineer Staff Machine Learning Engineer focused on VoIP infrastructure to power AI-driven voice workloads. This role involves designing, developing, and implementing telephony platforms and observability features, collaborating with engineering and product teams, and contributing to SRE practices. The engineer will build scalable code, own features from design to delivery, and integrate LLMs into real-time communication systems, acting as a mentor. |
| Agent |
| 5 |
| Sr Solution Consultant - Public Sector (Ottawa) This role is a Sr. Solution Consultant for ServiceNow's Public Sector offerings in Ottawa, Canada. The primary focus is on supporting sales cycles for Employee Experience, Customer Workflow, and ITX solutions, which are enhanced by AI. The role involves technical expertise, product positioning, and customer engagement to drive revenue and provide feedback to product management. While AI is a component of their offerings, the core function is sales support and solution consulting, not direct AI/ML model development or research. | — | 5 |
| Sr Solution Consultant - Public Sector (Ottawa) This role is a Sr. Solution Consultant for ServiceNow's Public Sector offerings, focusing on Employee Experience, Customer Workflow, and ITX solutions. The primary responsibility is to support sales cycles by acting as a technical and domain expert, leading discovery workshops, demonstrating product capabilities, and providing feedback to product management. While the role involves understanding and integrating AI into work processes, it is not a hands-on AI/ML development role. | — | 5 |
| Director, Platform Architecture This Director, Platform Architecture role at ServiceNow is responsible for shaping the architectural vision, driving customer advisory strategy, and delivering AI-enabled transformation outcomes for enterprise customers. The role involves leading teams of Platform Architects, building executive relationships, and partnering across various departments to drive adoption and value realization of ServiceNow's AI-enhanced platform. Key responsibilities include talent development, maintaining industry expertise, overseeing project staffing, and establishing enterprise-scale architecture strategies with a focus on AI/GenAI patterns and digital transformation. | — | 5 |
| Principal Customer Success Executive This role is for a Principal Customer Success Executive at ServiceNow, focusing on advising C-suite executives on ServiceNow offerings and driving customer satisfaction, retention, and value realization. While the role involves understanding and leveraging AI within customer workflows and articulating AI concepts, its core function is customer success and strategic advisory, not direct AI/ML model development or deployment. | — | 5 |
| Principal Customer Success Executive This role is for a Principal Customer Success Executive at ServiceNow, focusing on advising C-suite clients on ServiceNow offerings, driving customer satisfaction, retention, and business transformation through the strategic use of the platform. The role involves leading complex transformations, identifying pipeline opportunities, providing strategic direction, and mentoring teams. A key aspect is leveraging AI to optimize workflows, tailor solutions, and inform strategic decisions, while also articulating AI system design and ethical implications. | — | 5 |
| Area VP, Solution Consulting - Canada This role is for an Area VP of Solution Consulting in Canada, focusing on defining and executing the AI-native vision for ServiceNow's platform. The role involves leading a team of Solution Consultants, championing AI products like Now Assist and AI Agents, building AI demonstration frameworks, and engaging with C-suite executives on AI-driven digital transformation. The focus is on translating AI capabilities into business outcomes and driving pipeline impact through AI-centric customer engagements. While the role heavily involves AI strategy and customer-facing AI solutions, the core function is sales enablement and leadership, not direct AI/ML model development or research. | — | 5 |