This role is for a Senior Platform Architect at ServiceNow, focusing on helping customers establish a technical foundation and design solutions using the ServiceNow Platform. The role involves advising customers on best practices for instance strategy, technical governance, data, integrations, and platform health. It's a consultative position guiding customers, partners, and internal teams to deliver successful solutions and translate business goals into a customer roadmap. The role also supports sales efforts and contributes to platform expertise. While the role mentions leveraging or critically thinking about integrating AI into work processes, it is primarily a platform architecture and customer success role, not a core AI/ML development or research position.