Senior Technical Program Manager for ServiceNow's Applied AI Forward Deployed Engineering team. This role partners with strategic customers to build and deliver intelligent, scalable AI solutions that solve mission-critical challenges, focusing on accelerating business outcomes and transforming 1-off wins into repeatable success. The TPM will manage the SDLC for these AI builds, drive cross-functional teams, and ensure successful delivery of AI solutions to production.

This role focuses on improving a search-based question answering platform by enhancing relevance metrics, developing algorithm frameworks for ranking features, designing platforms for experiments, and creating metrics for performance evaluation. It involves leveraging information retrieval and natural language understanding techniques to address challenges like lexical gaps and data sparsity in enterprise search.

This role is for a Sr. Advisory Solution Consultant at ServiceNow, focusing on supporting sales for Employee Experience, Customer Workflow, and ITX solutions. The consultant will lead solution design, build proof-of-concept environments, and position ServiceNow's AI-enhanced platform, including capabilities like App Engine, Build Agent, AI Control Tower, and Now Assist, to high-tech, media, and GCC accounts. The role requires strong AI/ML literacy, understanding of enterprise SaaS, cloud-native concepts, and product engineering operations, with an emphasis on AI platform governance and responsible AI deployment.