This role is a Technical Support Specialist for ServiceTitan's software. The primary responsibilities involve assisting customers with software issues via various communication channels, becoming a product expert, and channeling customer feedback and bug reports to internal teams. The role emphasizes excellent people skills, problem-solving, and the ability to master complex software. While the company uses AI in its recruitment process, this specific role is customer support and does not involve building or directly using AI/ML models as its core craft.

This role is a Pro Product Specialist at ServiceTitan, focused on managing a portfolio of service companies to drive Pro Product success, retention, and ROI. The specialist will analyze product adoption data, identify insights, provide specialized support, and act as a feedback loop to the Product team. The role requires 2+ years of account management experience or 1+ years in the home services industry.