Sierra

Product Manager for Agent Studio, the core environment for creating, testing, and improving AI agents. The role involves defining the agent building experience, owning the development lifecycle, building simulation and testing systems, designing reusable components, integrating AI copilots, and making agent quality measurable.

Product Manager for Voice at Sierra, focusing on real-time, human-quality AI conversations. This role involves defining the voice interaction model, building reliable real-time systems, owning the voice stack experience (ASR, TTS, LLMs, telephony), making voice measurable, and translating real-world usage into product direction. Requires experience with real-time systems, voice, or AI products, and shipping voice or real-time products.

Product Manager for Ghostwriter, an agent-building agent platform that transforms software development by allowing users to describe desired outcomes and have AI agents created and deployed across channels like chat, voice, and email. The role focuses on defining human-AI interaction in the agent era, owning the end-to-end product experience from prompt to outcome, and scaling the platform.

Software Engineer, Product role focused on building AI-powered customer experience platforms. Responsibilities include agent architecture, retrieval mechanisms, evaluation frameworks, voice integration, simulation, content management, and adapting software development methodologies for AI agents. The role emphasizes building steerable, verifiable, and empathetic agents, grounding answers in knowledge bases, measuring agent quality, and creating lifelike voice conversations.

Sierra is seeking interns to work on production AI agents for their customers, contributing to the design and development of these agents and shipping features. The role involves gaining hands-on experience with AI agents at scale.

Product Manager for Agent Development at Sierra, focusing on building and shipping enterprise-grade AI agents for customer experiences. The role involves close collaboration with engineers and customers, shaping the product roadmap, and engaging with customers to understand requirements and drive strategic technical strategies.

Software Engineer, Agent - Healthcare role focused on designing, building, and shipping production-grade AI agents for the healthcare industry. This involves owning the Agent Development Life Cycle (ADLC), navigating healthcare complexities, ensuring HIPAA compliance, and collaborating with healthcare leaders to transform patient experiences. The role emphasizes building and scaling end-to-end production systems and directly working with customers.

Product Manager for an Agent SDK platform aimed at helping businesses build AI-powered customer experiences. The role involves understanding customer needs, collaborating with engineering, and leading product development from concept to execution.

Software Engineer, Agent Builder at Sierra, focused on building a platform for AI-powered customer experiences. The role involves developing simulation and benchmarking platforms for AI agents, creating no-code tools for agent guidance, adapting software development methodologies for AI agents, and accelerating agent creation using generative tools and self-improving systems.

Software Engineer role focused on building the infrastructure for AI-powered voice customer experiences, including accurate speech-to-text, natural speech synthesis, real-time audio processing for agentic loops, and scaling systems to handle millions of calls daily. The role also involves real-time integrations with telephony systems.

This role is for an APX (New Grad) at Sierra, a company building an AI platform for customer experiences. The program focuses on developing the next generation of AI builders through rotations in Agent Development and Core Product teams. Responsibilities include building and shipping AI agents with customers in a production environment, contributing to the platform's code and product design, and learning about scaling agents. Requires a degree in Computer Science or related field and experience in software engineering or product management, with demonstrated interest in AI applications.

Software Engineer, Intelligence role focused on building the intelligence layer for a platform that helps businesses build customer experiences with AI. Responsibilities include analyzing agent interactions, generating insights, enabling evaluation and experimentation, and developing learning systems for retrieval, ranking, personalization, and feedback loops.

Software Engineer, Agent Architecture role focused on building core systems for AI agents, including orchestration, runtime, and primitives. The role also involves improving retrieval and grounding for accurate responses and building evaluation systems to measure agent quality. Experience with AI-powered systems, agent frameworks, retrieval, evaluation, and LLM-based applications is preferred.

This role focuses on developing and shipping AI agents for the healthcare industry, acting as a strategic advisor to customers and coordinating across technical and non-technical stakeholders throughout the agent development lifecycle. The role involves designing, launching, and optimizing HIPAA-compliant agents for complex healthcare workflows, translating operational challenges into AI solutions, and using frontline insights to improve agent performance.

Product Manager for Agent Development in Healthcare. Responsible for building and shipping AI agents that handle thousands of customer conversations daily for healthcare clients, ensuring HIPAA compliance. Involves customer discovery, engagement, and shaping the platform/healthcare roadmap.

This role focuses on designing and scaling high-quality voice experiences for AI agents, improving voice quality, accelerating multilingual readiness, and creating more human-like interactions. The designer will evaluate voice providers, create evaluation frameworks, partner with engineering and product teams to resolve issues, and enable other teams to scale voice design effectively.

Software Engineer to build systems for analyzing and visualizing agent performance data, enabling A/B testing, and monitoring agents for defects. The role involves building an 'Explorer' tool for conversational data analysis and clustering, akin to ChatGPT.

Software Engineer, Agent Data Platform role focused on building and operating large-scale data systems, real-time pipelines, and personalization primitives to enhance AI agent capabilities. The role involves architecting data foundations, developing agent memory systems, and implementing optimization loops for personalized customer experiences. Requires strong backend and distributed systems experience, with a focus on data engineering and product engineering for AI-driven applications.

Product Manager for an Agent Data Platform focused on building AI agents for businesses to improve customer experiences. The role involves understanding user needs, innovating on agent building tools, and collaborating with engineering and design.

Sierra is seeking a Strategist, Agent Development to partner with Product Managers and Engineers to scope, build, and ship AI agents for customer conversations. This role involves combining product strategy, conversational design, and customer insight to bring high-quality agents to life, coordinating across stakeholders throughout the agent development lifecycle.

Security Engineer role focused on securing an AI platform, including application, cloud, network, and AI agent security. Responsibilities include secure design reviews, threat modeling, implementing automation with AI-based solutions, continuous security posture improvement, and addressing enterprise customer security needs, particularly concerning regulated data.

Software Engineer, Platform role focused on building Sierra's AI platform for customer experiences. The role involves creating platform primitives for agent development, orchestration, and deployment, including runtime systems and developer tooling. Experience with production systems and distributed systems is required, with a passion for AI products being a plus.

Enterprise Account Executive for an AI platform focused on customer experiences. Responsibilities include prospecting, managing relationships, closing deals, and developing sales strategies. Requires 6-9 years of enterprise sales experience and familiarity with the AI landscape is a plus.

Product Manager for AI infrastructure platform, focusing on defining and owning the abstractions for agent execution (compute, storage, orchestration, networking), performance, reliability, scale, and developer tooling (APIs, SDKs). The role requires strong systems intuition, end-to-end product ownership, and collaboration with engineering to drive system architecture decisions and enable rapid product iteration.

Sierra is seeking a Forward Deployed Infrastructure Engineer to manage the end-to-end lifecycle of customer deployments of their AI platform. This role involves architecting, deploying, upgrading, and managing infrastructure in enterprise environments, ensuring security and compliance. The engineer will also develop standards, tooling, and processes for scalable and repeatable deployments, collaborating with various internal teams and customer stakeholders.

Sierra is seeking its first Support Engineer to help customers succeed with their Agent OS platform. This role involves debugging issues, investigating complex problems across agent building, integrations, APIs, and infrastructure, and translating technical issues into solutions. The engineer will also help design and build the support function from scratch using AI tools and identify patterns to drive product improvements. The role requires strong debugging skills, an engineering mindset, comfort with AI tools, and a positive attitude.

This role supports the business operations of an AI Agent Development team, focusing on strategy, operational rigor, best practices for enterprise agent deployment, account expansion, and building internal tooling with AI. It requires strong analytical skills, experience supporting commercial teams, and comfort with ambiguity.

This role supports the business of Agent Development by serving as a strategy and operations partner to leadership. It involves operationalizing best practices for enterprise agent deployment, driving account expansion strategy, analyzing data to provide insights, and building internal tooling with AI. The role requires strong analytical rigor, experience supporting commercial teams, and comfort with ambiguity.

This role focuses on owning end-to-end enterprise AI deployments for financial institutions, partnering with C-suite executives to define AI strategies, translate them into executable programs, and drive high-visibility deployments of agents at enterprise scale. The role involves strategic thinking, program management, and building executive relationships around AI risk, compliance, and customer experience transformation.

This role is for an Integrated Campaign Marketer at Sierra, an AI company focused on building AI-powered customer experiences. The role involves owning the top account program, operating as a marketing generalist, building high-impact account experiences, leveraging events, and experimenting with new marketing initiatives. The ideal candidate has 7+ years of B2B marketing experience at high-growth SaaS or AI companies, with proven experience in ABM, campaigns, or content/product marketing.

This role focuses on managing security and compliance for an AI platform, ensuring adherence to various regulatory frameworks like ISO 42001, PCI DSS, NIST 800-53, FedRAMP, and HIPAA. The manager will partner with engineering teams to operationalize controls, define security baselines, and automate compliance workflows using AI and infrastructure as code. While the role interacts with AI systems and uses AI for automation, its core function is security and compliance management, not direct AI/ML model development or research.

Sierra is seeking a Security Technical Program Manager to drive high-impact security and infrastructure initiatives end-to-end. This role will lead complex, cross-functional programs spanning cloud infrastructure, platform security, identity and access management, detection and response, vulnerability management, and secure software delivery. The TPM will own execution, planning, and program health, helping to shape Sierra's security strategy and build strong security foundations. They will translate ambiguity into clear execution, particularly in emerging AI domains, and lead communication and alignment across engineering, security, GRC, product, GTM, legal, and executive leadership.

This role focuses on developer relations for an AI Agent platform, involving creating educational content, training programs, and technical documentation to onboard customers onto the Agent SDK and Agent Studio. The engineer will also develop AI Agents as an Agent Software Engineer and work with marketing to publish success stories.

Software Engineer role focused on building the enterprise platform capabilities for an AI company, including identity, access management, and integration points. The role emphasizes scaling with large customers, ensuring security, compliance, and reliability for sensitive workflows and data.

Sierra is seeking an Enterprise Sales Leader to build and manage a high-performing sales team focused on their AI-powered customer experience platform. The role involves leading sales strategy, owning regional performance, and directly participating in key deals to drive revenue and customer acquisition.

Software Engineer, Security role focused on building trust and security foundations for an AI platform, specifically securing agentic AI systems, owning cross-cutting trust primitives, and automating security-adjacent workflows. The role involves designing and shipping systems for privacy, identity, authentication, authorization, and data security, with a focus on securing AI agents against data leaks and manipulation.

Software Engineer focused on iOS and/or Android to own the Experience SDKs, which are the native building blocks customers use to embed Sierra's chat and voice agents into their mobile apps. This role will be the technical lead for the mobile experience, including UI surfaces, animations, voice interactions, performance, and deep operating-system integrations.

This role focuses on building and optimizing recruiting processes and workflows, developing dashboards for pipeline visibility, and managing recruiting tools including ATS and AI-based solutions. It requires experience in recruiting operations, strong analytical skills, and familiarity with AI tools in recruiting.

Sierra is building a platform to help businesses create AI-powered customer experiences. They are seeking a Commercial Counsel to join their legal team. The role involves structuring, negotiating, and advising on commercial contracts, with a focus on SaaS, technology licenses, and vendor agreements. The counsel will also help build out the commercial function, develop templates and playbooks, and advise on IP, privacy, and regulatory matters, particularly those related to AI. Collaboration with Sales, Operations, and Agent Development teams is expected.

Commercial Counsel role at an AI company, focusing on structuring, negotiating, and advising on commercial contracts, IP, regulatory, and product matters. The role involves building out commercial functions, developing templates and playbooks, and advising on legal issues related to AI and its evolving regulatory frameworks. Requires collaboration with Sales, Operations, and Agent Development teams.

Sierra is seeking a Commercial Counsel to join their legal team. The role involves structuring, negotiating, and advising on various commercial contracts, including SaaS agreements, technology licenses, and vendor agreements. The ideal candidate will have expertise in commercial contracts, IP, and privacy, with a willingness to work in AI and understand its legal nuances and evolving regulatory frameworks. The role also focuses on building out the commercial function, developing templates, and collaborating with sales and agent development teams. Experience in AI, LLMs, and related legal issues is preferred.

Sierra is seeking a Software Engineer, Site Reliability (SRE) to build and maintain the reliability, observability, and scalability of their AI-driven infrastructure. The role involves owning the observability stack, designing scalable cloud infrastructure on AWS using Terraform, improving LLM deployments for performance and cost-effectiveness, and leading improvements in CI/CD and incident management. The SRE will define foundational SRE practices and influence engineering culture.

Software Engineer, Infrastructure at Sierra, responsible for designing, building, and maintaining the core systems that make their AI platform possible, focusing on making the infrastructure secure, reliable, and scalable. Key responsibilities include ensuring the reliability, scalability, and performance of the platform and LLM inference serving, building and maintaining cloud infrastructure using Terraform, creating a self-serve infrastructure platform, owning CI/CD pipelines, architecting distributed systems, developing data serving abstractions and security features, integrating with enterprise customer environments, enhancing observability tooling, and leading incident management.

This role is for a Sales Engineering Manager at Sierra, a company building an AI platform for customer experiences. The manager will lead and coach a team of Sales Engineers, guide them in technical sales processes, and collaborate with cross-functional teams (Sales, Product, Agent Engineering) to scale the function and drive customer adoption of Sierra's AI solutions. Experience in building Sales Engineering organizations in emerging categories like AI is a plus.

This role focuses on developer relations for an AI platform, specifically for building and educating customers on AI Agents using an SDK and a no-code platform. Responsibilities include creating training materials, technical documentation, and sample repositories, as well as developing AI Agents as an Agent Software Engineer. The role also involves working with marketing to publish case studies and community engagement.

Product Designer for an AI platform focused on customer experiences and AI Agents. Responsibilities include solving for customer needs across different stakeholders, innovating on AI Agents, end-to-end design ownership, collaboration, gathering feedback, and building design systems. Requires proven UI/UX experience, full-stack design skills, and research abilities. Experience with AI-driven products or conversational interfaces is a plus.

Sales Director for an AI platform focused on customer experiences. Requires extensive enterprise sales experience, managing large quotas and complex deals, and developing sales strategies. Familiarity with the AI landscape is a plus.

Sales Engineer role focused on demonstrating and selling Sierra's AI Agent product to enterprise customers, acting as a technical expert and liaison between customers and internal teams.