Smartsheet

Senior AI/ML Ops Engineer responsible for designing, developing, and overseeing scalable and reliable AI/ML Ops platforms and pipelines. This includes model deployment, CI/CD automation, infrastructure management for training and serving, monitoring, resource optimization, and managing foundation models, fine-tuning, and RAG stacks. The role requires close collaboration with data scientists and engineers, and experience with MLOps workflows on Databricks, MLflow, and AI/ML frameworks like LangChain.

This role focuses on engineering and automating the machine learning production lifecycle, including model deployment, retraining, inference, and monitoring. It involves managing cloud infrastructure and ensuring the scalability, reliability, and cost-effectiveness of AI products, acting as a bridge between data scientists and software engineers.

Principal Data Engineer/Architect at Smartsheet focusing on building and optimizing data platforms, pipelines, and infrastructure for AI/ML use cases. The role involves designing scalable data architectures, managing large datasets (Petabytes), and implementing AI/MLOps workflows using tools like Databricks, MLFlow, and LangChain. Emphasis on enterprise SaaS, cloud platforms, and modern software engineering practices.

Senior Business Intelligence Engineer to build and govern a new Enterprise Insights & Intelligence team. The role involves automating executive reporting, standardizing metrics, and enabling self-serve and AI-powered data solutions. Key responsibilities include designing governed metric models, owning corporate scorecards with AI anomaly detection, leading metric governance, building AI agent integrations for natural language querying of enterprise data, and driving self-serve analytics enablement.

Manager, Data Engineering role at Smartsheet, focusing on leading a team to build and maintain a scalable, reliable, and cost-efficient data platform. The role involves people management, technical leadership, and ensuring data governance and compliance for AI applications within an enterprise SaaS environment.

This role focuses on developing and enforcing AI and Data Governance frameworks, ensuring compliance with data privacy laws, security regulations, and AI regulations. It involves implementing tools for data lineage, metadata management, quality frameworks, and auditing AI models for bias and transparency. The goal is to manage risks in AI and data pipelines, define data stewardship roles, and embed security and privacy into AI workflows.

Senior Data Scientist role focused on leveraging Applied AI and advanced analytics to drive growth and customer retention for Smartsheet's Go-to-Market teams. The role involves developing and deploying machine learning models for cross-sell/upsell, product recommendations, and churn prediction, with a strong emphasis on integrating data science solutions into business processes and driving data-driven decision-making.

Senior Software Engineer role at Smartsheet, focusing on full-stack development across front-end, back-end, and cloud infrastructure. The role involves driving high standards, deploying changes frequently, and contributing to all aspects of product development. A key responsibility is to strategically apply and champion AI tools to improve team productivity and system design, leading adoption of AI best practices.

Smartsheet is seeking an IT Automation Engineer to drive automation initiatives, streamline operations, and influence infrastructure decisions using scripting and workflow tools. The role focuses on automating repetitive Tier 1 tasks, developing Freshservice orchestrations, and writing PowerShell and Python scripts for endpoint management and service maintenance.

This role is for a Technical Support Specialist (L1 Support) at Smartsheet, a SaaS company. The primary responsibilities include providing frontline customer support via various channels, troubleshooting common product and usage issues, and escalating complex problems to higher support tiers. The role requires strong communication, problem-solving skills, and familiarity with SaaS applications and ticketing systems.

This role is for a Sr. Manager to lead the Service Desk and IT Automation operations in India. It's a working manager position requiring hands-on technical execution in automation, scripting, and systems integration, alongside team leadership for Service Desk and Tier 1 SOC support. The focus is on driving technical maturity of global support infrastructure through automation.

Sr. HR Systems Engineer responsible for designing and implementing scalable, reliable, and extensible solutions across Workday, People data, integrations, and automation to support the employee lifecycle within a regulated enterprise environment.

Smartsheet is seeking a Sr. Revenue Operations Data Engineer to build and maintain scalable data and reporting infrastructure for their Go-To Market organization. The role involves partnering with analytics and data science teams, ensuring data accuracy and quality, developing KPIs, and automating report generation. The ideal candidate has strong SQL, Python, dbt, and cloud experience.

This role is for a Technical Support Specialist (L1) at Smartsheet, a SaaS company. The primary responsibilities include providing frontline customer support via chat, email, zoom, and phone, troubleshooting common product and usage issues, and escalating complex problems to higher-level support teams. The role requires basic understanding of web-based applications, common technical concepts, and ticketing systems, along with strong communication and problem-solving skills. Experience with B2B SaaS products and basic knowledge of APIs, integrations, or authentication concepts are preferred.

This role focuses on building and maintaining a governed, reliable, and scalable analytics system, transforming raw data into usable datasets for DS/ML, analytics, and reporting. It involves leading the architecture and implementation of data transformation systems, fostering data democratization, and ensuring data accessibility. The role also includes creating data testing plans and collaborating on data privacy needs.

Smartsheet is seeking a Senior NetSuite Administrator to manage, develop, and support their NetSuite system and other enterprise SAAS applications. This role involves implementing and scaling enterprise systems, acting as the primary internal support contact, and collaborating with various departments to ensure system efficiency and effectiveness.

Smartsheet is seeking a Principal Analytics Engineer (Data Architect) to lead the end-to-end system design and architecture for large, complex analytics systems, optimizing data transformations from their data lake in Snowflake into analytical data products (DWs). This role will define and drive the adoption of design standards, architectural principles, and data modeling methodologies, and serve as the data architect for critical SaaS business domains. The role will also develop and implement the organization's data strategy for data quality, observability, and testing, and architect systems leveraging Gen AI capabilities including AI-assisted code development practices. The position requires 12+ years of experience in advanced data modeling, data architecture, and data warehousing, with deep expertise in Data Vault (DV 2.0) and Dimensional Modeling, and hands-on experience with modern data stacks including Snowflake and dbt.

Senior NetSuite Administrator role focused on managing, developing, and supporting Smartsheet's NetSuite system and other related SAAS enterprise systems. Responsibilities include customization, testing, deployment, end-user support, and acting as a subject matter expert. Requires 5+ years of ERP administration experience, specifically with NetSuite, and strong knowledge of its functionalities and integrations.

Senior DevSecOps Engineer responsible for engineering and operating secure, scalable, and highly available infrastructure, automating threat detection, incident response, and vulnerability management, and securing CI/CD pipelines. The role involves managing container security, leading incident response, driving automated compliance with frameworks like FedRAMP and SOC 2, and mentoring other engineers.

This role focuses on building and maintaining scalable backend integrations using AWS services, powering mission-critical data flows across internal systems in Finance, People, Sales, Legal, and Engineering. The engineer will develop solutions leveraging tools like AWS Lambda, SQS, SNS, and languages such as Node.js and Python, integrating systems such as Salesforce, NetSuite, Workday, Snowflake, and other enterprise platforms.