Smartsheet

Senior AI Engineer focused on leading complex, end-to-end AI deployments for enterprise clients, architecting multi-agent solutions, and enabling partners. The role involves customer engagement, building reusable assets, and mentoring junior engineers, with a strong emphasis on production LLM experience and system architecture.

Senior Manager, Engineering - AI & Automation at Smartsheet. Leads a team building AI-powered capabilities, agents, and automation solutions for internal employees using LLMs (Claude, AWS Bedrock). Focuses on shipping features rapidly, improving employee efficiency, and developing internal AI infrastructure like RAG and enterprise search, while also owning AI governance.

Senior AI Engineer responsible for leading complex, multi-system AI deployments end-to-end, architecting multi-agent solutions, designing personalized intelligence packs, and owning Deployment Kit quality. The role involves mentoring junior engineers, driving the intelligence loop, and enabling solutions consultants and partners.

Senior Product Manager for Applied AI at Smartsheet, focusing on specialized AI agents and evaluation infrastructure. The role involves owning the roadmap, shipping agent capabilities end-to-end, defining development standards, and collaborating with engineering, design, and data science. Requires significant product management experience with technically complex platforms and fluency in AI/ML concepts like model evaluation, agent architectures, RAG, and prompt engineering.

Senior Software Engineer II focused on Applied AI and Evaluations for Smartsheet's AI-powered work management platform (SmartAssist). The role involves owning agent quality end-to-end, including diagnosis, improvement, and validation across orchestrators and subagents. Responsibilities include identifying failure modes, driving quality improvements through prompt/context engineering and RAG tuning, and extending the evaluation framework. This is a deeply technical role at the intersection of LLM evaluation, prompt engineering, and RAG, not a traditional QA role.

Manager AI/ML Ops Engineering to lead and mentor a team, define and govern AI/ML operations solutions for scalability, cost-efficiency, and reliability, and develop standardized AI/MLOps workflows including CI/CD/CT pipelines. The role requires experience in enterprise SaaS, building and maintaining AI/ML Ops platform systems, and knowledge of AI/ML frameworks and cloud platforms.

Senior AI/ML Ops Engineer responsible for designing, developing, and overseeing scalable and reliable AI/ML Ops platforms and pipelines. This includes model deployment, CI/CD pipeline development, infrastructure management for training and serving, monitoring, automation of retraining, deployment of foundation models and RAG stacks, resource optimization, and collaboration with data science and engineering teams. The role requires experience with enterprise SaaS, large-scale data, AI/MLOps workflows on platforms like Databricks and MLFlow, cloud platforms, and modern software engineering practices.

Senior AI/ML Ops Engineer responsible for designing, developing, and overseeing scalable and reliable AI/ML Ops platforms and pipelines. This includes model deployment, CI/CD automation, infrastructure management for training and serving, monitoring, resource optimization, and managing foundation models, fine-tuning, and RAG stacks. The role requires close collaboration with data scientists and engineers, and experience with MLOps workflows on Databricks, MLflow, and AI/ML frameworks like LangChain.

This role focuses on engineering and automating the machine learning production lifecycle, including model deployment, retraining, inference, and monitoring. It involves managing cloud infrastructure and ensuring the scalability, reliability, and cost-effectiveness of AI products, acting as a bridge between data scientists and software engineers.

Principal Data Engineer/Architect at Smartsheet focusing on building and optimizing data platforms, pipelines, and infrastructure for AI/ML use cases. The role involves designing scalable data architectures, managing large datasets (Petabytes), and implementing AI/MLOps workflows using tools like Databricks, MLFlow, and LangChain. Emphasis on enterprise SaaS, cloud platforms, and modern software engineering practices.

This role is for a Director of GTM Partners in the Americas for Smartsheet, focusing on driving enterprise adoption of Smartsheet's AI platform through strategic partnerships. The individual will own the Americas partner strategy, build relationships with system integrators and technology alliance partners, and deliver against partner-sourced revenue targets. The role requires significant experience in partner leadership, GTM strategy, and a strong understanding of AI's impact on enterprise software and partner ecosystems.

This role is a Senior Financial Analyst focused on R&D FP&A and FinOps for a software company. The primary responsibility is to partner with Engineering and Product organizations to manage and optimize cloud infrastructure costs, including AI/ML inference costs, and to evaluate the financial impact of new product features, particularly AI-driven ones. The role involves strategic forecasting, driving infrastructure FinOps excellence, optimizing unit economics, and building financial models for new product ROI. While the company develops AI capabilities, this role is finance-focused, managing the financial aspects of these operations rather than building the AI models themselves.

Director of Engineering for Smartsheet's Grid Platform & Reporting Services, responsible for owning the engineering vision, charter, and goals for critical platform infrastructure and end-user features. The role involves leading 3-4 teams, driving architectural evolution, and ensuring high availability and scalability. A key aspect is driving AI adoption across the pillar, enabling AI-first design decisions, and aligning with the company's AI strategy.

This role focuses on Third Party Risk Management (TPRM) for a SaaS platform, involving end-to-end vendor assessments, ongoing monitoring, and evaluating security documentation. The analyst will drive program improvements, collaborate cross-functionally, and leverage AI tools for efficiency while ensuring accuracy and accountability. The role requires experience in risk frameworks, vendor security questionnaires, and translating technical findings into business language.

This role focuses on driving the adoption and execution of Smartsheet's value selling methodology across the global sales organization. It involves designing training, building reinforcement systems, and using data to optimize how Account Executives apply the framework. A key aspect is leveraging AI tools to scale enablement impact, personalize learning, and generate content, while evaluating their actual results. The role also involves monitoring adoption, optimizing based on performance data, and partnering cross-functionally.

Smartsheet is seeking a UX Researcher in Bulgaria to lead critical research efforts, empowering Product Design partners with insights to make informed design decisions and influence cross-functional product development. The role involves executing end-to-end research, applying various methodologies, and collaborating with product teams. A key requirement is AI Literacy, including understanding AI data processing, bias, and hallucinations.

Senior Business Intelligence Engineer to build and govern a new Enterprise Insights & Intelligence team. The role involves automating executive reporting, standardizing metrics, and enabling self-serve and AI-powered data solutions. Key responsibilities include designing governed metric models, owning corporate scorecards with AI anomaly detection, leading metric governance, building AI agent integrations for natural language querying of enterprise data, and driving self-serve analytics enablement.

Product Manager II focused on Policy & Governance for Smartsheet, owning the execution roadmap for enterprise customers to manage risk, enforce policies, and maintain regulatory compliance. The role involves managing data usage, sharing, and retention, with a specific focus on AI governance, data privacy (GDPR, CCPA), and organizational policy requirements. Collaboration with engineering, UX, legal, security, and sales teams is key to delivering granular control, data integrity, and adoption of governance features. The role requires understanding the needs of IT/Governance teams and solving complex policy enforcement and data lifecycle management challenges at scale.

Enterprise Account Executive responsible for increasing software sales and driving expansion within a territory of large enterprise accounts. This role involves managing the full sales cycle, from prospecting to closing, and leveraging relationships to grow Smartsheet's footprint. The ideal candidate has a strong background in SaaS sales, experience with enterprise-level clients, and a data-driven approach. While not directly building AI, the role is expected to use AI tools to enhance sales storytelling and understand customer needs.

Director of Engineering for Smartsheet's Views pillar, leading teams responsible for core user-facing experiences like Timeline View and Board View. The role involves driving engineering vision, managing managers and engineers, setting quality standards, defining metrics, and leading cross-team technical efforts. A key responsibility is driving AI adoption across the pillar, championing AI-first design and operational practices, and holding leaders accountable for AI productivity.

This role focuses on establishing program management infrastructure and leading critical initiatives to drive business transformation, particularly around AI-enabled workforce transformation. It involves defining strategies, building organizational capabilities, and managing change to prepare Smartsheet for an AI-enabled future. The role requires analytical rigor, organizational fluency, and strategic vision in the evolving AI landscape.

This role focuses on creating and maintaining customer-facing content for a SaaS product, including documentation, video scripts, and Help Center articles. A key aspect is leveraging AI tools to enhance content production, improve quality, and scale output, requiring experience in integrating AI into professional workflows and building custom AI configurations. The role also involves optimizing content for discoverability and contributing to content strategy and processes.

Smartsheet is seeking a high-caliber SVP, People & Culture to lead and elevate its global People function during a pivotal period of transformation. This role will be responsible for running the People organization with discipline, strategic clarity, and a bias for action, partnering closely with leadership to drive workforce transformation, build a unified people strategy, and stabilize and strengthen the culture. The role will also reimagine how the People function operates in an AI-driven world, championing AI adoption within the People organization and equipping employees with the skills to work alongside AI effectively.

Manager, Data Engineering role at Smartsheet, focusing on leading a team to build and maintain a scalable, reliable, and cost-efficient data platform. The role involves people management, technical leadership, and ensuring data governance and compliance for AI applications within an enterprise SaaS environment.

This role focuses on developing and enforcing AI and Data Governance frameworks, ensuring compliance with data privacy laws, security regulations, and AI regulations. It involves implementing tools for data lineage, metadata management, quality frameworks, and auditing AI models for bias and transparency. The goal is to manage risks in AI and data pipelines, define data stewardship roles, and embed security and privacy into AI workflows.

Enterprise Account Executive responsible for increasing software sales and driving expansion across a territory of accounts, leveraging AI tools to enhance sales storytelling and customer engagement within a mature enterprise AI product context.

Enterprise Account Executive responsible for increasing software sales and driving expansion across a territory of accounts, leveraging AI tools to enhance sales storytelling and customer engagement within a mature enterprise AI product context.

Smartsheet is seeking a UX Researcher II (Quant Focused) to drive strategic impact by executing end-to-end research, upleveling insights, and influencing product strategy. The role requires expertise in quantitative data analysis using R or Python, familiarity with AI tools and their risks, and the ability to collaborate effectively with product teams.

Enterprise Account Director at Smartsheet responsible for increasing software sales and driving expansion across a territory of accounts. This role involves a solution-based sales process, managing strategic renewals, developing whitespace opportunities, and leveraging AI tools for sales storytelling.

Senior Software Engineer focused on platform security for a SaaS product. The role involves designing, building, and maintaining security features, secure services, and automating security controls. A key aspect is the strategic application and championing of AI tools to improve project execution, system design, quality, and debugging, as well as building AI features that solve customer problems with measurable business impact. The role also requires experience with secure coding practices, cloud security, and mentoring junior engineers.

Senior Data Scientist role focused on leveraging Applied AI and advanced analytics to drive growth and customer retention for Smartsheet's Go-to-Market teams. The role involves developing and deploying machine learning models for cross-sell/upsell, product recommendations, and churn prediction, with a strong emphasis on integrating data science solutions into business processes and driving data-driven decision-making.

Senior Software Engineer role at Smartsheet, focusing on full-stack development across front-end, back-end, and cloud infrastructure. The role involves driving high standards, deploying changes frequently, and contributing to all aspects of product development. A key responsibility is to strategically apply and champion AI tools to improve team productivity and system design, leading adoption of AI best practices.

Sr. Director, Field Marketing EMEA to lead enterprise-focused field marketing strategy and execution across EMEA, in close partnership with regional Sales leadership. This role is accountable for pipeline contribution, investment strategy, and operational rigor across key EMEA markets, with a strong emphasis on enterprise revenue growth. This role is a builder role for an experienced leader who thrives in evolving environments and is excited to establish, scale, and mature field marketing capabilities across diverse markets.

This role is for a Senior People Business Partner at Smartsheet, focusing on supporting leaders in their Global Capability Centre in Bangalore. Responsibilities include executing talent strategy, organizational design, employee engagement, and performance management programs. The role requires strong data acumen and the ability to influence and drive impact.

Smartsheet is seeking an experienced Corporate Counsel for Europe, based in Munich, Germany. This role will be the first dedicated legal hire in Europe, responsible for the Continental Europe legal function. The role involves reviewing, drafting, and negotiating commercial agreements, serving as the primary legal point of contact for European operations, building the European legal framework, advising on data protection and privacy (GDPR, ePrivacy Directive), and leveraging company-provided AI tools to deliver legal training. The position requires a qualified German lawyer with at least 6 years of post-qualification experience, including in-house experience, and fluency in English and German.

Sr. Director, Field Marketing AMS to lead enterprise-focused field marketing strategy and execution across Americas, in close partnership with Sales leadership. This role is accountable for pipeline contribution, investment strategy, and operational rigor across key Americas markets, with a strong emphasis on enterprise revenue growth.

This role is for a Principal Field Marketing Manager who will lead enterprise-focused strategy and demand orchestration for the EMEA Sales organization. The primary focus is on driving pipeline velocity, defining investment strategy, and establishing operational rigor to win in complex enterprise accounts. The role requires extensive B2B SaaS experience, strong French language skills, and a data-driven, builder mentality.

Project Coordinator for Corporate Responsibility at Smartsheet, focusing on managing CSR and Inclusion initiatives, tracking global programs, and building Smartsheet solutions for reporting. Requires strong project management and Smartsheet system expertise.

Account Executive role focused on selling Smartsheet software and driving expansion within a territory of commercial accounts. Responsibilities include building sales pipelines, executing a solution-based sales process, developing new business opportunities, and managing customer relationships. Requires significant experience in full-cycle technology sales, enterprise account management, and CRM usage.

This role focuses on developing and managing customer renewal and risk management operations within an Enterprise SaaS environment. The objective is to operationalize churn mitigation and renewal excellence by converting high-level strategies into scalable, automated processes, protecting global recurring revenue. Key responsibilities include standardizing renewal journeys, systematizing risk workflows in CRM/Gainsight, managing renewal planning rhythms, improving forecasting predictability, operationalizing mitigation playbooks, enforcing commercial policy, and continuous process improvement.

This role leads the global Account Based Marketing (ABM) strategy to drive pipeline and engagement within strategic accounts. It involves developing and executing personalized ABM programs, leveraging marketing automation, CRM, and predictive analytics tools to analyze prospect profiles and behavior. The position requires strategic vision, hands-on implementation, data analysis, and leadership to achieve quantifiable results.

This role focuses on leading and scaling co-marketing programs with technology and channel partners to drive pipeline and revenue for Smartsheet's product offerings. It involves strategy design, program execution, performance management, stakeholder influence, and budget ownership within a B2B marketing context.

This role is for a Sr. Revenue Operations Analyst focused on Insights & Analytics to support Smartsheet's Go-To Market organization. The analyst will define growth strategy through data analysis, tackle complex analytical challenges, mentor junior analysts, and work closely with senior sales leadership to inform strategic decision-making. Responsibilities include acting as a business partner to Sales leaders, leading projects to develop answers and solutions, presenting insights to executives, mining large datasets, analyzing data for trends, guiding commission and territory planning, and identifying business opportunities. Requires a Bachelor's degree in a quantitative field, 5+ years of analytics experience, expertise in SQL, experience with BI tools, and statistical analysis.

Smartsheet is seeking a Director, Global Partner Marketing to lead their global partner strategy, focusing on enterprise growth through hyperscalers, LLM providers, data platforms, ISVs, system integrators, and management consultants. This player-coach role involves defining and executing the global partner marketing strategy, building co-sell motions, joint pipeline programs, and AI-era GTM plays. The role requires strong strategic vision and hands-on execution, with responsibilities spanning partner marketing strategy, regional field alignment, and operations. The ideal candidate has extensive B2B marketing experience, particularly in partner or channel marketing at an enterprise SaaS company, with deep familiarity in the hyperscaler ecosystem and experience building joint GTM programs with technology partners, including AI providers.

This role is for a Sr. Customer Success Manager at Smartsheet, focusing on managing enterprise accounts to improve customer satisfaction, application engagement, retention, and growth. The role involves onboarding, providing guidance, conducting reviews, and acting as the primary customer interface to ensure value realization from Smartsheet's SaaS platform.

This role is for a Customer Success Manager II at Smartsheet, focusing on managing large enterprise accounts to improve customer satisfaction, application engagement, retention, and growth. The CSM will act as the primary contact, understanding success criteria, sharing best practices, providing guidance, and helping customers realize value from Smartsheet. The role requires a track record in SaaS account management and maintaining high customer renewal rates through ongoing engagement and technical leadership. Responsibilities include onboarding, developing territory and enablement strategies, conducting success reviews, and providing customer insights to internal teams. The ideal candidate has 3+ years of Customer Success or Account Management experience, can explain technical subjects to non-technical personnel, and has experience building credibility and trust with customers and stakeholders.

This role is for a Sr. Customer Success Manager at Smartsheet, focusing on managing enterprise accounts to improve customer satisfaction, engagement, retention, and growth. The role involves onboarding, providing guidance, conducting success reviews, and working with internal teams to expand customer use of the Smartsheet platform.

This role is for a Corporate & Employment Counsel II at Smartsheet, a cloud software organization. The position involves assisting the People, Go-to-Market, and Procurement functions, providing legal advice on employment law matters, general corporate issues, and commercial contracts. The role requires managing outside counsel, developing policies, handling employment claims, conducting internal investigations, and delivering legal training. The ideal candidate will have 3+ years of legal practice experience, with a strong background in employment litigation and the ability to translate complex legal concepts for non-legal stakeholders.