Spotify

Senior individual contributor role focused on strategic ownership of AI agent behavior, quality, and evolution within Customer Service at Spotify. The role involves defining the long-term vision for AI-driven automation, setting standards for agent reasoning and resolution, and establishing quality and safety frameworks. It requires a strong systems thinking approach and experience with LLMs, RAG, and agent frameworks, but is not a coding or people management role.

Content Designer for Spotify's Personalization team, focusing on designing prompts, conversational flows, and system language for LLM-powered agentic experiences to shape user discovery and recommendations. This role involves leading content strategy, authoring and evaluating prompts, and partnering with engineering on human-in-the-loop evaluations.

Data Scientist role focused on generative music technologies within Spotify's Artist-First AI Music Lab. The role involves owning analytical projects, developing success metrics for generative features, analyzing A/B tests, performing exploratory analysis, building dashboards, and designing/running evaluations for generative music systems. Collaboration with Product, Design, Research, Marketing, and Engineering is key, with a focus on translating insights into product requirements and integrating evaluation signals into model development.