Principal Product Manager for Toast's Agent Platform, defining and scaling the foundational layer for AI agents across the company. This role focuses on orchestration, tool integration, governance, evaluation, and observability to ensure a seamless and trustworthy AI experience for Toast IQ.

Principal Data Product Manager, Applied AI at Toast. Owns the agenda for AI-enriched data to improve customer experience understanding. Prototypes, validates, and scales AI-powered data products using NLP, ML, and LLM approaches for customer success. Focuses on contact classification, summarization, sentiment analysis, churn detection, and product mention extraction. Manages pipeline from problem framing to embedding generation, classifier training, and production. Partners with data engineering for production implementations and owns quality governance for AI products in production.

Senior Product Manager for Support AI Experimentation at Toast. This role focuses on scouting new AI technologies, designing and running experiments for AI-driven support concepts, making go/no-go decisions, managing an experimentation roadmap, and translating findings into business outcomes. The role requires a deep understanding of the AI landscape and the ability to operate in an ambiguous, evolving environment.

Product Manager role focused on defining and delivering an AI-powered payroll onboarding experience for restaurants. The role involves setting strategy, owning business metrics, and reimaging onboarding through an AI-first lens, including intelligent automation, guided configuration, and proactive error prevention. It also includes evolving the system with AI-assisted tools and agentic patterns to improve speed, accuracy, and scalability, while ensuring a cohesive end-to-end customer experience.

Senior Software Engineer on the Support AI team responsible for building and evolving voice and chat systems for customer support at scale. This role involves driving end-to-end development, integrating with third-party AI platforms and internal systems, and implementing observability for AI-powered experiences. The focus is on shipping fast, learning from real interactions, and building scalable systems in an evolving problem space.

Senior Product Designer to drive experimentation and execution for an AI-first experience focused on the agentic management of restaurants and their people. Design end-to-end AI-first experiences on web and mobile, impacting how restaurants pay and schedule employees, communicate, and support professional development. Requires fluency with AI-native prototyping tools, data-driven design, user research, and collaboration.