Toast

Staff Software Engineer for Toast's AI Foundations team, focusing on building core AI platform infrastructure like LLM Proxy and observability pipelines, as well as architecting and delivering autonomous agents for the SDLC. The role involves leading technical design, driving adoption of agentic practices, and mentoring engineers.

Toast is seeking a Principal Software Engineer to lead full-stack design and delivery of AI-native solutions, focusing on building and integrating LLM-powered agents, tools, and workflows. The role requires strong experience in scalable software systems, technical architecture, and LLM agent development, with a focus on enterprise AI applications within the restaurant technology sector.

Toast is seeking a Principal Software Engineer to lead full-stack design and delivery of AI-native solutions, focusing on building and integrating LLM-powered agents, tools, and workflows. The role requires strong experience in scalable software systems, technical architecture, and LLM agent development, with a focus on enterprise AI applications within the restaurant technology sector.

Toast is seeking a Principal Software Engineer to lead full-stack design and delivery of AI-native solutions, focusing on building and integrating LLM-powered agents, tools, and workflows. The role requires strong experience in scalable software systems, technical architecture, and LLM agent development, with a focus on enterprise AI applications within the restaurant technology sector.

This role focuses on building and deploying AI-powered tools and automation workflows within an enterprise risk management program. Key responsibilities include developing risk dashboards, administering risk management systems, and specifically designing, building, testing, and deploying AI tools such as automated risk assessment assistants and LLM-based workflows. The role requires experience with Generative AI for process automation and data analysis.

Senior Software Engineer on Toast's AI Foundations team, building internal AI platform infrastructure including LLM proxy, agentic workflows, and a plugin marketplace to enable AI-native development practices across the company.

Senior Principal Software Engineer and Architect for an AI Pod at Toast, focusing on setting technical vision and architectural direction for AI-native development, including LLM-powered agents and agentic systems. The role requires hands-on experience in building, deploying, and operating these systems, as well as evolving agentic development practices.

Senior Software Engineer for Toast's AI Foundations team, focusing on building and scaling AI platform infrastructure, including LLM proxy, agentic workflows, and a plugin marketplace to enable AI-native development practices across the company.

Principal Software Engineer for Toast's AI Foundations team, focusing on building the infrastructure, governance, and tooling for AI across the product development lifecycle. The role involves setting technical direction for agentic workflows, LLM proxy, AI key management, observability, and plugin marketplace, with a full-stack responsibility.

Principal Software Engineer for an AI-native engineering team at Toast, focusing on building and integrating LLM-powered agents, tools, and workflows. The role involves full-stack development, technical architecture, and setting engineering standards within the AI pod.

Machine Learning Engineer II at Toast, focusing on building and deploying scalable ML and agentic AI pipelines, developing APIs, and implementing microservices with a focus on latency, reliability, and performance. The role involves MLOps best practices, model deployment, orchestration, and monitoring, working closely with cross-functional teams to deliver ML-powered products.

Senior Data Scientist at Toast, focusing on end-to-end development and production deployment of agentic AI workflows and ML solutions within the fintech domain. Requires strong engineering mindset, Python/SQL proficiency, and experience with modern ML techniques.

Staff Software Engineer to build AI agents for Toast's Team area, a mission-critical space for restaurant workforce management. The role involves designing, developing, and delivering autonomous agents that leverage LLMs and agentic frameworks, blending AI with practical operations.

Staff Software Engineer to build AI agents for Toast's Team area, focusing on autonomous agents that transform restaurant workforce management using LLMs and agentic frameworks. The role involves full-stack development, partnering with product managers and designers, and mentoring other developers.

Senior Principal Software Engineer on the AI Team Agent at Toast, focusing on driving architecture, technical strategy, and implementation of AI agents for the mission-critical Team area within the Fintech line of business. The role involves hands-on development, mentoring, and leadership in agentic development practices.

This role focuses on building AI-powered agents, automations, and workflows for marketing teams within Toast. The engineer will design, build, and deploy these systems, create evaluation frameworks, and coach marketers on AI integration. The role emphasizes hands-on building and enabling non-technical users.

Senior Software Engineer on the Voice AI team at Toast, focusing on building and advancing restaurant Voice products. The role involves improving the core Voice AI stack, implementing LLMs and AI inference, and working on low-latency AI, audio processing, and system architecture for large-scale consumer experiences. Requires fullstack web application development experience with backend (Java/Kotlin, Python) and frontend (React) technologies, AWS, Docker, Git, and database design.

Principal Product Manager for Voice AI at Toast, focusing on defining strategy, evaluating vendors, leading zero-to-one discovery and pilots, and commercializing a reusable voice platform for in-store restaurant experiences. The role involves defining vision, running vendor evaluations, driving pilots, designing platform APIs, leading go-to-market strategy, and coordinating cross-functional delivery. Requires AI product delivery experience, hands-on AI model evaluation, zero-to-one experience, platform mindset, and customer/ops empathy.

Principal Product Manager for Toast's Agent Platform, defining and scaling the foundational layer for AI agents across the company. This role focuses on orchestration, tool integration, governance, evaluation, and observability to ensure a seamless and trustworthy AI experience for Toast IQ.

Principal Data Product Manager, Applied AI at Toast. Owns the agenda for AI-enriched data to improve customer experience understanding. Prototypes, validates, and scales AI-powered data products using NLP, ML, and LLM approaches for customer success. Focuses on contact classification, summarization, sentiment analysis, churn detection, and product mention extraction. Manages pipeline from problem framing to embedding generation, classifier training, and production. Partners with data engineering for production implementations and owns quality governance for AI products in production.

Lead Analyst role at Toast Capital focusing on designing and deploying AI-powered workflows for credit risk functions. The role involves identifying opportunities to improve underwriting, portfolio monitoring, and risk operations by implementing internal AI tools like copilots and assistants, leveraging structured data and LLM platforms. Requires strong credit risk intuition, analytical skills, and technical curiosity in AI and automation.

This role focuses on managing model risk for AI/ML models, particularly fraud detection and Generative AI systems, within a fintech company. Responsibilities include model validation, risk assessment, ensuring adherence to the Model Risk Management program, and staying updated on regulatory guidance. The role requires a strong understanding of ML methodologies, fraud analytics, and GenAI risks.

Staff Machine Learning Engineer to design and lead the evolution of a unified MLOps platform supporting diverse needs across Toast, ensuring high availability, scalability, and security of ML services. This role involves championing MLOps best practices, leading collaborative efforts between Data Engineering, DevOps, and Product teams, defining technical vision for AI infrastructure, setting standards for observability and incident response for ML systems, and mentoring engineers.

Senior Product Manager for Support AI Experimentation at Toast. This role focuses on scouting new AI technologies, designing and running experiments for AI-driven support concepts, making go/no-go decisions, managing an experimentation roadmap, and translating findings into business outcomes. The role requires a deep understanding of the AI landscape and the ability to operate in an ambiguous, evolving environment.

Staff Software Engineer role at Toast, focusing on building and maintaining tools for customer care and onboarding. The role involves technical leadership, architectural direction, and delivering high-impact solutions for backend systems. While the company explores AI tools for development and operations, the core of this role is not AI/ML model development but rather building enterprise software. Experience with LLMs is a plus.

This role focuses on customer lifecycle marketing, managing multi-channel campaigns to drive product adoption and upsell revenue. It involves building automated customer journeys, targeting audiences using behavioral data, and optimizing campaigns through A/B testing. The role requires leveraging AI tools for workflow streamlining and copy variation.

Staff Software Engineer role at Toast, focused on building and operating backend systems for retail experiences. The role involves technical leadership, system design, collaboration, and mentoring. While the company uses AI tools internally and for hiring, the core function of this role is not AI/ML development.

Product Manager role focused on defining and delivering an AI-powered payroll onboarding experience for restaurants. The role involves setting strategy, owning business metrics, and reimaging onboarding through an AI-first lens, including intelligent automation, guided configuration, and proactive error prevention. It also includes evolving the system with AI-assisted tools and agentic patterns to improve speed, accuracy, and scalability, while ensuring a cohesive end-to-end customer experience.

This role focuses on building and leading the restaurant industry's definitive owned media brand, leveraging proprietary data to create content and audience systems that impact brand authority and pipeline. It involves designing and shipping experiments across various unpaid surfaces, including LLM answers, and applying AI-first strategies to content production and distribution. The goal is to establish Toast as the default source for restaurant industry insights and to build durable audience engines.

Senior Software Engineer role focused on building financial products for restaurants, including Toast Books, Cash Flow Insights, and Bill Pay. The role involves shaping technical strategy, leading architectural discussions, and mentoring engineers, with an emphasis on using AI tools to improve workflow efficiency and quality.

Senior Software Engineer on the Support AI team responsible for building and evolving voice and chat systems for customer support at scale. This role involves driving end-to-end development, integrating with third-party AI platforms and internal systems, and implementing observability for AI-powered experiences. The focus is on shipping fast, learning from real interactions, and building scalable systems in an evolving problem space.

Software Engineer II, Toast IQ at Toast, a company focused on building a restaurant platform. The role involves developing full-stack software applications, leading complex projects, and driving architectural discussions for the Toast IQ team. The primary focus is on building agentic experiences to improve restaurant operations, margins, revenue, and customer/employee experience. The role also emphasizes leveraging AI tools to enhance development workflows.

Director of Product Management, New Ventures at Toast, responsible for researching, developing, and scaling new product lines with a focus on long-term growth. This role involves market research, product strategy, team leadership, P&L ownership, and driving innovation within a rapidly growing tech organization. Familiarity with AI-enabled products is required, but the core function is product leadership and business development, not direct AI/ML model development.

Staff Software Engineer for a new, 0->1 venture at Toast, focusing on building and shipping an MVP using AI-assisted development tools. The role requires a generalist approach, architectural flexibility, and a bias for action in a high-ambiguity environment.

Staff Software Engineer on the Toast IQ team, responsible for full-stack development of AI-powered restaurant management features. The role involves leading complex projects, driving technical roadmap, and mentoring junior engineers, with a requirement for experience in applied ML or LLMs and delivering production services.

Senior Product Designer to drive experimentation and execution for an AI-first experience focused on the agentic management of restaurants and their people. Design end-to-end AI-first experiences on web and mobile, impacting how restaurants pay and schedule employees, communicate, and support professional development. Requires fluency with AI-native prototyping tools, data-driven design, user research, and collaboration.

Technical Product Manager for Cloud Native Infrastructure at Toast, focusing on AWS, SDN, and security. Drives product strategy, roadmap, and delivery for the Cloud Platform, with an emphasis on accelerating infrastructure delivery using AI-assisted tooling.

Staff Salesforce DevOps Engineer responsible for architecting and evolving the CI/CD framework for complex Salesforce deployments, driving advanced automation and self-service tooling. This role also involves leading cross-application release management, providing technical leadership in resolving deployment challenges, and acting as a technical liaison. The engineer will leverage AI tools to enhance development workflows and improve velocity.

Product Designer focused on AI-powered experiences within the Commerce R&D org at Toast. The role involves shaping new AI-powered features to solve operational challenges in the hospitality industry, working closely with research, product, and engineering teams. The designer will own the end-to-end design process, translating complex problems into intuitive user experiences and ensuring AI capabilities are seamlessly integrated into products.

This role focuses on application security and security engineering within the fintech domain, with a strong emphasis on building and managing security intelligence services, identifying vulnerabilities, improving developer tooling for security, and assisting incident response. The role requires experience with Java web services, Python scripting, cloud architecture, and leveraging LLM AI features for development and security operations. Previous experience with fintech applications and associated requirements is also necessary.

Product Manager for Toast's New Ventures business unit, focusing on advertising and marketing initiatives for restaurants. The role involves defining roadmaps, driving requirements, ensuring internal alignment, supporting sales and customer success, and developing case studies. The role encourages the use of AI tools to enhance product development.

Senior Product Security Engineer role at Toast, focusing on application security, anti-abuse, and threat modeling within a fintech domain. The role involves building security intelligence services, improving developer tooling, and assisting incident response, with an emphasis on leveraging AI tools for development and security operations. Requires experience in Java web services, Python scripting, and cloud architecture, with a strong preference for fintech security experience.

Product Manager for Toast's Reporting Platform, focusing on designing intuitive reporting products, delivering actionable insights, and building APIs to leverage Toast's data advantage. The role involves collaborating across teams to transform complex data into meaningful insights, creating foundational systems for data-driven decision-making, and understanding how to use data to power AI experiences.

This role focuses on leveraging AI and advanced data analytics to modernize compensation delivery and insights within an enterprise setting. The Senior Total Rewards Analyst will transform HRIS data into actionable insights, build executive dashboards, and automate compensation processes. While the role uses AI tools and aims to transform workflows with AI, the core output is not AI models or agents, but rather enhanced HR analytics and reporting.

Principal Infrastructure Engineer at Toast, focused on leading the architecture of systems powering the developer ecosystem and software delivery lifecycle. This includes platforms for code collaboration, service discovery, developer workflows, and CI/CD at scale. The role involves optimizing developer tooling, evolving the developer portal, designing CI/CD pipelines, and architecting the developer platform to serve both human developers and AI agents, ensuring safety and operability at scale. The company emphasizes AI-assisted development and the use of AI tools daily by engineers, with AI agents participating in various operational workflows.

Senior Software Engineer, Mobile DevOps role at Toast, focusing on improving the CI/CD pipeline and developer experience for the Toast POS app. The role involves leveraging AI tooling to accelerate development and improve code quality, mentoring team members, and influencing the technical roadmap. Requires strong Android development experience, mobile CI/CD, and release engineering expertise.

Staff Software Engineer, Tech Lead - Mobile DevOps at Toast. This role focuses on improving the CI/CD, local developer experience, and release engineering for Toast's POS app. The engineer will provide technical leadership, strategic problem-solving, and mentor other engineers. A key aspect is leveraging AI tooling to enhance development workflows, boost build speeds, reduce lead times, and improve code quality. The role requires deep Android development experience, mobile CI/CD and release engineering expertise (Jenkins, Gradle), and a passion for improving developer experience. While AI tools are used to enhance productivity, the core craft is not AI/ML model building.

Toast is seeking a Staff Analytics Engineer to join their new Customer Success Data & Analytics team. This role will be responsible for building the data infrastructure, semantic layer, dbt models, and analytics datasets that power reporting, dashboards, and AI-driven workflows. The engineer will focus on data modeling, metrics standardization, and analytics infrastructure to support CS outcomes like customer retention and agent performance. They will also build feature datasets for AI/ML use cases such as customer health scoring and churn prediction. The role requires strong SQL, dbt, and Snowflake experience, with a focus on data quality, testing, and documentation.

Senior Product Manager for Toast's consumer payments, focusing on strategy, roadmap, and execution for payment experiences across the Toast ecosystem. This role involves defining and driving innovation in card payments, stored value, guest checkout, loyalty-linked payments, and emerging payment methods to improve both guest experience and restaurant economics. The role requires cross-functional collaboration with various teams including Engineering, Design, Data, Risk, Operations, and Legal, and emphasizes strong product judgment, technical fluency, and leadership in an ambiguous environment. The role also involves evaluating the use of AI tools to enhance product development processes.

Full Stack Software Engineer II at Toast, focusing on building AI-powered guest engagement features for restaurants. The role involves designing, building, and maintaining scalable systems, collaborating with cross-functional teams, and leveraging AI tools to improve development workflows. Requires proficiency in Java/Kotlin, modern web technologies, and a strong product mindset.