Twilio

Twilio is seeking a Billing Operations Analyst to join their Billing Operations team. The role involves managing customer billing, responding to queries, onboarding customers to billing systems, gathering and formatting data for reporting, participating in month-end close activities, analyzing revenue accounts, assisting with financial controls, and participating in audits. The ideal candidate will have 1-3 years of experience in an Operations role with strong experience in Billings/Revenue/Order to Cash, excellent problem-solving and communication skills, and advanced Excel proficiency. Experience with Oracle, Zuora, and Salesforce is advantageous, as is proficiency in Portuguese.

Twilio is seeking a Payroll Analyst II to support multi-state US biweekly payroll processing using Workday. The role involves serving as backup support for Americas payroll, ensuring compliance with federal, state, and local legislation, and collaborating with the team to complete biweekly audits. Responsibilities also include monitoring inactive employees, maintaining stakeholder relationships, delivering employee support via ServiceNow, understanding employment tax requirements, documenting SOPs, and assisting with W2 preparation, all while adhering to legal and internal deadlines.