Whatnot

International Recruiter for Operations teams (Customer Experience, Trust & Safety, Fraud) at Whatnot, a fast-growing livestream shopping platform. This role involves full-cycle recruiting, high-volume hiring, sourcing, building relationships with passive talent, and ensuring a positive candidate experience. The recruiter will partner with hiring managers, develop hiring plans, and emphasize diversity and inclusion in hiring practices. Requires 4+ years of experience supporting Operations hiring in high-growth environments.

Customer Experience Agent role at Whatnot, a livestream shopping platform. Responsibilities include interacting with buyers and sellers, resolving issues related to payments, orders, and shipments, and improving the overall customer experience. Requires 2+ years of support experience, weekend availability, and fluency in English. Experience with Zendesk, Kustomer, or Intercom is preferred. Understanding of Ecommerce and Marketplace operations is important.

Product Operations Manager at Whatnot, a fast-growing livestream shopping platform. This role focuses on building repeatable processes and operational frameworks to support the product organization's efficiency, scale, and impact. Responsibilities include translating strategy into roadmaps, managing the product lifecycle, collaborating with cross-functional teams, monitoring product performance, facilitating launches, managing tooling, driving process improvements, and serving as a communication hub. The role requires strong problem-solving, data analysis, and cross-functional influence skills, with experience in consulting or fast-growing startups.

This role is a front-line support position for Whatnot's Trust & Safety team, focusing on German-speaking users. The agent will handle escalated and emergency issues, de-escalate customer concerns, investigate complex cases, and serve as an escalation point requiring nuanced cultural and linguistic understanding. The role involves working with other departments, managing a backlog of issues, and monitoring key metrics.

This role is a front-line support position for German users experiencing trust and safety issues on the Whatnot platform. Responsibilities include de-escalating and educating customers, investigating complex cases, serving as an escalation point for language and cultural nuances, and working with other departments to resolve issues. The role requires fluency in German and English, experience in Trust & Safety or customer service, and a customer-first attitude.

This role is a front-line support position for French users experiencing trust and safety issues on the Whatnot platform. Responsibilities include de-escalating and educating customers, investigating complex cases, and serving as an escalation point for culturally nuanced issues. The role requires fluency in French and English, a customer-first attitude, and experience with customer-facing systems.

Customer Experience Agent role at Whatnot, a livestream shopping platform. Responsibilities include interacting with buyers and sellers, resolving customer issues related to payments, orders, and shipments, and improving the overall customer experience. Requires fluency in English and German, support experience, and understanding of e-commerce operations.

Customer Experience Agent for Whatnot, a livestream shopping platform. Responsibilities include interacting with buyers and sellers, resolving customer issues related to payments, orders, and shipments, and improving the overall customer experience. Requires fluency in English and French, and experience with customer-facing systems.