Zendesk

Director of Engineering to lead and scale a mature engineering organization in Pune, delivering reliable execution, strong technical leadership, and cross-functional alignment that enables product outcomes at scale. Accountable for delivery risk, org design, and scaling an engineering organization that builds secure, reliable, and delightful AI-augmented products.

Principal Software Engineer to lead technical direction for high-impact platform and product initiatives, designing and delivering large-scale systems, influencing cross-team architecture, and mentoring senior engineers to embed AI-enabled innovation into customer experience.

Seeking a Software Engineering Manager in Pune to lead a new Data Applications Engineering team focused on an AI-powered GTM Intelligence Platform. This role involves managing and mentoring engineers, collaborating with cross-functional teams, and driving technical excellence in a player-coach capacity. Prior experience in managing full-stack teams shipping production web applications and driving AI adoption is required.

Staff Data Platform Engineer role focused on designing, developing, and maintaining the data infrastructure for Zendesk's data platform, enabling advanced analytics and AI/ML integration. Responsibilities include defining architecture, establishing data contracts, delivering scalable data services, implementing observability, and raising engineering standards. Requires strong DevOps, CI/CD, cloud, Kubernetes, and programming experience, with a focus on automation and reliability.

This role is for a Manager of Technical Architecture within Zendesk's Global Managed & Professional Services organization. The focus is on leading a team that crafts technical engines for customer experience, mentoring team members, managing project deliverables, and contributing to offering definitions. It requires technical breadth in web development and APIs, C-suite presence, and operational agility. Experience in SaaS environments and with Zendesk products is preferred. The role involves managing teams, ensuring billable utilization, productivity, and quality targets, and contributing to business impact through offering improvements and meeting revenue targets.

This role is for a Technical Architect at Zendesk, focusing on leading technical strategy, architectural design, and system integrations for strategic global customers. The role involves customer solutioning, technical discovery, designing and presenting Proof of Concepts (POCs), cross-functional collaboration, and influencing the product roadmap. While the company mentions AI-driven customer experience and the potential use of AI in application screening, the core responsibilities of the Technical Architect do not involve building or directly working with AI/ML models or systems. The role requires a strong background in full-stack programming, API-driven architectures, and professional services/consulting within the SaaS industry.

This role supports the Quote to Revenue team, focusing on business systems analysis for billing, invoicing, and revenue recognition processes. It involves gathering requirements, translating them into system changes, and operationalizing these processes. The role supports SaaS RevOps systems, data analysis, and stakeholder communication, with a focus on transforming recurring and usage-based revenue streams, especially as Zendesk expands into AI-driven offerings.

Staff Software Engineer for Zendesk's Data Platform team, focusing on building a globally distributed system using AWS and Snowflake. The role involves developing foundational data services, improving data pipelines, and supporting machine learning initiatives. Requires 11+ years of experience in software development/data engineering, with proficiency in Java, Python, or Scala, and experience with Snowflake, DBT, and AWS.

This role is for a Senior HRIS Analyst with deep Workday configuration experience, focusing on Talent & Performance modules. Responsibilities include full-stack configuration, system evolution, production support, and stakeholder partnership. Requires 5+ years of HRIS experience, with 3+ years in Workday, and expertise in Reporting, Calculated Fields, and EIBs. The role also involves mentorship and cross-training junior analysts.

Senior Staff Software Engineer (Frontend) to lead the technical direction, architecture, and development of a feature-rich system for onboarding, adopting, and managing Zendesk products, while also empowering internal teams to integrate solutions. The role involves driving engineering excellence, collaborating with product and design, mentoring engineers, and owning end-to-end delivery of mission-critical features for enterprise customers.

Zendesk is seeking an Identity Access Management Engineer to design, configure, test, implement, and maintain systems controlling access to organizational resources. This role focuses on ensuring authorized access and preventing unauthorized entry, managing identity management tools, cloud tooling, and SaaS applications like Okta. Responsibilities include gathering requirements, managing app integrations, defining access policies, and resolving IAM lifecycle issues.

Technical Business Systems Analyst to mature Identity and Access Management program, partnering with IAM Engineers to build a scalable foundation and implement security best practices. Focus on Attribute-Based Access Control (ABAC) and Role-Based Access Control (RBAC) within Okta to achieve an automated, least privilege environment.

Senior Software Engineer (Backend - Fullstack) at Zendesk, focusing on building and maintaining customer experience software. Requires strong backend programming skills, experience with JavaScript/React, and familiarity with AI tools for developer productivity. The role involves the full SDLC, collaboration, and mentoring.

Software Engineer II on the Partner Platform team at Zendesk, focusing on the App Marketplace, Marketplace Payment, App Runtime, and App Development Tools. The role involves producing high-quality code, tests, and documentation, contributing to solution designs, and adhering to engineering best practices. While the team supports the company's AI automation strategies and the candidate is expected to have good exposure to AI coding tools, the core responsibilities are in traditional software engineering for a SaaS platform.

GTM Engineering Manager to lead Salesforce Business System Analysts and Engineers, driving the delivery of Prospect-to-Quote and Quote-to-Invoice technology initiatives. Responsibilities include team leadership, agile delivery, system execution on Salesforce, CPQ, Zuora, and Gong, quality assurance, release management, and global stakeholder alignment. Requires strong Salesforce/GTM Systems experience, agile/Scrum expertise, and a technical foundation in Salesforce administration/development.

This role is for a Senior Software DevOps Engineer at Zendesk, focusing on designing, implementing, and maintaining tools and processes for CI/CD, infrastructure automation (Terraform, ArgoCD on AWS), containerization (Docker, Kubernetes), and monitoring (Datadog, Sentry, CloudWatch). The role involves ensuring reliability, security, and performance of infrastructure, with a mention of AI and Cloud Computing as technologies Zendesk uses for its customers.

Staff Software Engineer to help design and deliver scalable, reliable systems that power AI-augmented customer experiences. Own complex components end-to-end, influence architecture and technical direction, and mentor other engineers.

Staff Software Engineer focused on full-stack backend development (Ruby+React) for Zendesk's customer onboarding and management platform. The role involves technical leadership, architecture definition, and driving the development of a feature-rich system serving both customers and internal teams. Responsibilities include coding, feature breakdown, ownership, technical discussions, prioritizing tech debt, code reviews, collaborating with design/product, triaging customer issues, and providing operational support. Requires 9+ years of experience in full-stack engineering, proficiency in languages like Java, Ruby on Rails, GoLang, Scala, Typescript, NodeJs, and experience with JavaScript, TypeScript, React, Redux, and MySQL. Experience coaching engineers and influencing without authority is also valued. The tech stack includes Ruby on Rails, MySQL, Redis, Go, Java, gRPC, REST APIs, Kafka, GraphQL, Kubernetes, Docker, AWS, and Datadog.

Engineering Manager at Zendesk, leading product engineering teams focused on customer experience. Responsibilities include managing and mentoring engineers, collaborating with cross-functional teams, driving technical challenges, and championing engineering excellence. Requires 12+ years of industry experience with 3-4 years in leadership, proficiency in various tech stacks (Java, Ruby, JavaScript frameworks), and cloud platforms (AWS/Azure/GCP).

This role is for an IT Business Systems Analyst with a focus on Netsuite Core finance, R2R and S2P processes. The analyst will be responsible for analyzing and optimizing value streams, gathering and documenting requirements, facilitating cross-functional collaboration, participating in agile practices, utilizing AI tools for enhancement, conducting user acceptance testing, and supporting change management initiatives. The role requires a strong background in business systems analysis, SaaS tools, and agile methodologies, with a minimum of 8 years of experience.

Senior Software Engineer (Frontend) at Zendesk, focusing on customer experience products. Responsibilities include collaborating with engineers, using development methodologies, designing solutions, ensuring code quality, and participating in code reviews. Requires 8 years of frontend experience, expertise in JavaScript, React, and familiarity with AI tools like Cursor and GitHub Copilot.