Zendesk
Enterprise · Customer support
- HQ
- San Francisco, US
- Founded
- 2007
- Size
- 3,000+
- Website
- zendesk.com
Currently tracking 20 active AI roles, up 72% versus the prior 4 weeks. Primary focus: Agent · Engineering. Salary range $158k–$374k (avg $261k).
Enterprise · Customer support
| Title | Stage | AI score |
|---|---|---|
| Senior Machine Learning Scientist Senior Machine Learning Scientist to work on an AI Agent system (Gen3) for Zendesk's chatbot and voice assistance. The role involves owning product areas, bridging ML research and real-world impact, shaping roadmaps, and collaborating with cross-functional teams. Responsibilities include designing and testing AI solutions, owning research projects end-to-end, discussing ideas, keeping up with NLP/ML literature, working with ML engineers, using tools for rapid implementation, and collaborating with product managers. | Agent | 8 |
| Staff Machine Learning Engineer Staff Machine Learning Engineer to own the ML surface of routing and presence products, transitioning from a rules-based engine to an agentic routing engine. The role involves end-to-end ML ownership from feature engineering and model design to production serving and monitoring, with a focus on applied ML for measurable customer outcomes at scale within a product engineering team. Responsibilities include designing experimentation frameworks, shaping the integration of classical ML and LLM components, and mentoring other engineers. |
| AgentServe |
| 7 |
| Senior Program Manager - Customer Analytics This role is for a Senior Program Manager on the Product Development team, focusing on Unified Customer Analytics. The primary responsibility is to define and execute roadmaps for data foundations, measurement frameworks, and customer-facing analytics experiences that demonstrate ROI and drive adoption of Zendesk's AI and automation products. The role involves leading cross-functional programs, guiding planning processes, managing risks, and improving program processes to enhance delivery velocity and predictability. While the role supports AI products, it is not directly building or researching AI models. | — | 5 |
| Software Engineer II Software Engineer II at Zendesk focusing on backend services for mobile and Web Widget products. Responsibilities include building scalable systems, contributing to technical strategy, code reviews, and feature lifecycle management. Requires experience with Ruby on Rails, React, microservices, and databases. Nice-to-haves include TypeScript, Scala, Datadog, and Kubernetes. | — | 0 |
| Associate Software Engineer (Ruby & React) Associate Software Engineer role at Zendesk on the Voice team, focusing on improving and growing real-time Voice products. The role involves the full software development lifecycle, including design, implementation, testing, deployment, and production support, with an emphasis on writing clean, maintainable, and well-tested code. Requires up to 2 years of experience, exposure to object-oriented programming, and familiarity with Ruby/Rails, JavaScript, or React. Nice-to-haves include exposure to VoIP, telecoms, or real-time systems, testing tools, and cloud/distributed systems. | — | 0 |