Zendesk
Enterprise · Customer support
- HQ
- San Francisco, US
- Founded
- 2007
- Size
- 3,000+
- Website
- zendesk.com
Currently tracking 20 active AI roles, up 72% versus the prior 4 weeks. Primary focus: Agent · Engineering. Salary range $158k–$374k (avg $261k).
Enterprise · Customer support
| Title | Stage | AI score |
|---|---|---|
| Staff Machine Learning Engineer Staff Machine Learning Engineer to own the ML surface of routing and presence products, transitioning from a rules-based engine to an agentic routing engine. The role involves end-to-end ML ownership from feature engineering and model design to production serving and monitoring, with a focus on applied ML for measurable customer outcomes at scale within a product engineering team. Responsibilities include designing experimentation frameworks, shaping the integration of classical ML and LLM components, and mentoring other engineers. | AgentServe | 7 |
| Software Engineer II Software Engineer II at Zendesk focusing on backend services for mobile and Web Widget products. Responsibilities include building scalable systems, contributing to technical strategy, code reviews, and feature lifecycle management. Requires experience with Ruby on Rails, React, microservices, and databases. Nice-to-haves include TypeScript, Scala, Datadog, and Kubernetes. |
| — |
| 0 |
| Associate Software Engineer (Ruby & React) Associate Software Engineer role at Zendesk on the Voice team, focusing on improving and growing real-time Voice products. The role involves the full software development lifecycle, including design, implementation, testing, deployment, and production support, with an emphasis on writing clean, maintainable, and well-tested code. Requires up to 2 years of experience, exposure to object-oriented programming, and familiarity with Ruby/Rails, JavaScript, or React. Nice-to-haves include exposure to VoIP, telecoms, or real-time systems, testing tools, and cloud/distributed systems. | — | 0 |