Senior Data Engineer role focused on building and maintaining data warehouse solutions, ELT pipelines, and data models using technologies like BigQuery/Snowflake, dbt, and Airflow. The role involves collaborating with business partners to define analytics outcomes and ensure data integrity.

Staff Software Engineer to help design and deliver scalable, reliable systems that power AI-augmented customer experiences. Own complex components end-to-end, influence architecture and technical direction, and mentor other engineers.

Staff Software Engineer focused on full-stack backend development (Ruby+React) for Zendesk's customer onboarding and management platform. The role involves technical leadership, architecture definition, and driving the development of a feature-rich system serving both customers and internal teams. Responsibilities include coding, feature breakdown, ownership, technical discussions, prioritizing tech debt, code reviews, collaborating with design/product, triaging customer issues, and providing operational support. Requires 9+ years of experience in full-stack engineering, proficiency in languages like Java, Ruby on Rails, GoLang, Scala, Typescript, NodeJs, and experience with JavaScript, TypeScript, React, Redux, and MySQL. Experience coaching engineers and influencing without authority is also valued. The tech stack includes Ruby on Rails, MySQL, Redis, Go, Java, gRPC, REST APIs, Kafka, GraphQL, Kubernetes, Docker, AWS, and Datadog.

Senior Software Engineer on the Zendesk Data Platform team, responsible for building and maintaining the infrastructure that supports all products, insights, and customer-facing reports. The role involves working at the intersection of software engineering and data infrastructure, focusing on compliance tooling, system reliability, next-generation reporting and analytics infrastructure, and managing the full development lifecycle on AWS, Snowflake, and Docker.

This role is a Solutions Architect for Zendesk's Contact Center as a Service (CCaaS) platform, focusing on pre-sales technical scoping and designing customized solutions for clients. It involves deep technical expertise in AWS (Connect and other services) and SaaS applications within a CCaaS environment, translating business needs into technical proposals and ensuring seamless project delivery. The role is customer-facing and requires strong communication and presentation skills to articulate complex technical concepts and build confidence in proposed solutions.

Engineering Manager at Zendesk, leading product engineering teams focused on customer experience. Responsibilities include managing and mentoring engineers, collaborating with cross-functional teams, driving technical challenges, and championing engineering excellence. Requires 12+ years of industry experience with 3-4 years in leadership, proficiency in various tech stacks (Java, Ruby, JavaScript frameworks), and cloud platforms (AWS/Azure/GCP).

Software Engineer II / Senior Software Engineer at Zendesk, focusing on building scalable, high-performance products and services. The role involves collaborating globally, writing code, designing documents, testing, and deploying. While there are multiple roles in different areas including Machine Learning, the core responsibilities for this general consideration role are broad software engineering tasks. The ML organization aims to deliver intelligent products to enhance customer support agent productivity.

This role is for an IT Business Systems Analyst with a focus on Netsuite Core finance, R2R and S2P processes. The analyst will be responsible for analyzing and optimizing value streams, gathering and documenting requirements, facilitating cross-functional collaboration, participating in agile practices, utilizing AI tools for enhancement, conducting user acceptance testing, and supporting change management initiatives. The role requires a strong background in business systems analysis, SaaS tools, and agile methodologies, with a minimum of 8 years of experience.

Senior Software Engineer (Frontend) at Zendesk, focusing on customer experience products. Responsibilities include collaborating with engineers, using development methodologies, designing solutions, ensuring code quality, and participating in code reviews. Requires 8 years of frontend experience, expertise in JavaScript, React, and familiarity with AI tools like Cursor and GitHub Copilot.