Zendesk

This role is for an AI Services Consultant at Zendesk, focusing on helping customers implement and adopt Zendesk's AI-powered Resolution Platform. The consultant will act as a technical expert, guiding customers through configurations, integrations, and optimization to drive adoption, operational excellence, and measurable business impact. Key responsibilities include technical guidance, change management, successful project delivery, customer satisfaction, and cross-functional collaboration. The role requires strong consulting, communication, and project management skills, with a deep understanding of AI technologies and Zendesk's AI products. Experience in enterprise technology/SaaS professional services and managing AI adoption programs is essential.

Director of Engineering to lead and scale a mature engineering organization in Pune, delivering reliable execution, strong technical leadership, and cross-functional alignment that enables product outcomes at scale. Accountable for delivery risk, org design, and scaling an engineering organization that builds secure, reliable, and delightful AI-augmented products.

Staff Software Engineer focused on Engineering Productivity Test team, building AI-powered tooling and services to improve software testing, validation, and release processes for Zendesk engineers. The role involves owning core testing services, creating automation, and partnering with product teams to enhance developer experience and quality at scale.

Software Engineer II (Fullstack) to join the AI Copilot organization, a multi-million ARR product that integrates AI into customer service agent workflows. The role involves end-to-end delivery of AI-powered product features, from frontend UI to backend services, working closely with ML engineers and scientists. Emphasis on delivering features, writing clean code, and growing skills in ML and LLMs.

Senior Fullstack Engineer to join the AI Copilot organization, a product that puts AI into the hands of customer service agents and administrators. The role involves leading the design, implementation, testing, and delivery of features for both React/TypeScript UIs and Ruby backend services, focusing on bringing AI-powered solutions to customers and enabling seamless AI interactions. The team ships early and often, iterating based on customer feedback. Responsibilities include owning feature delivery end-to-end, building performant UIs and robust backend services, collaborating with PMs and ML engineers, architectural decisions, addressing technical debt, driving design system adoption, optimizing backend logic, and mentoring junior engineers. Requires 5+ years of software engineering experience with a frontend focus, adaptability to backend challenges, fluency in TypeScript/React, experience with distributed systems, RESTful APIs, event-driven architectures, cloud infrastructure (AWS), SQL, and modern frontend architecture. Preferred experience includes design systems, micro-frontends, and Storybook. The tech stack heavily utilizes LLM technology.

Staff Frontend Engineer responsible for delivering the frontend experiences of Zendesk's AI Copilot product, which integrates AI-powered capabilities for customer service agents and administrators. This role involves end-to-end feature ownership, technical leadership, and collaboration with ML Engineers and backend engineers.

Senior Software Engineer to join the AI Copilot organization, a multi-million ARR product that puts AI directly into the hands of customer service agents and admins. The role involves delivering AI-powered product features at scale, owning end-to-end product features from design through production, and integrating ML-powered capabilities into the product.

Senior Full Stack Engineer to build and improve backend systems for a real-time voice AI product, focusing on low-latency systems, integrations, performance, and reliability. The role involves shipping product features across the voice platform and collaborating with product and design.

Principal Software Engineer to lead technical direction for high-impact platform and product initiatives, designing and delivering large-scale systems, influencing cross-team architecture, and mentoring senior engineers to embed AI-enabled innovation into customer experience.

Seeking a Software Engineering Manager in Pune to lead a new Data Applications Engineering team focused on an AI-powered GTM Intelligence Platform. This role involves managing and mentoring engineers, collaborating with cross-functional teams, and driving technical excellence in a player-coach capacity. Prior experience in managing full-stack teams shipping production web applications and driving AI adoption is required.

Staff Software Engineer focused on frontend modernization and integrating AI capabilities into Zendesk's customer reporting and analytics platform. The role involves technical leadership, system design, and driving engineering excellence with a focus on modernizing the stack with React/TypeScript and embedding AI/LLMs into user interfaces and workflows.

Senior Product Design Manager for Zendesk's Knowledge team, focusing on AI-powered conversational experiences. This role involves defining design strategy, leading a design team, and partnering with cross-functional stakeholders to deliver AI-driven self-service workflows and exceptional customer experience. Prior experience with designing LLM integrations and AI feature workflows is required.