As Account Executive Intern your main task will be to provide support to new and existing accommodation partners, contacting, informing and advising them about how to meet the demands of visitors on the Booking.com website. You give advice to partners about their webpages on Booking.com and you train the new partners on how to use Booking.com’s extranet and use the systems that can improve their availability and supply. Your main channel of contacting our partners will be by telephone. Furthermore you will offer support to the Local Partner Services team with various tasks at the office.
We are looking for ambitious and internationally minded talents to participate in our internship program. This opportunity will give insight to a fast-growing global internet company and a unique opportunity to learn about our business from some of the industry’s best people. You will contribute to our success from day one and therefore we are looking for committed candidates who are ready to accept this challenge!
Successful candidates will possess strong analytical skills and a keen eye for detail. While specific prior experience is not required, an affinity for the e-travel or hotel industry is a plus. This internship is based in Bangalore, India, and requires candidates to already reside in India with a valid work permit.
Key Job Responsibilities and Duties:
- Day-to-day pro-active communication with partners in your region by telephone, internal messaging and occasionally in person to assist with the development of their business;
- Building productive relationships with partners to ensure that they offer the best availability and rate structure;
- Responsible for delivering a high level of service to accommodation partners in order to support building productive and continuing relationships;
- Discuss opportunities with partners that will help improve their business by using Booking.com BV’s internal tool of priority setting;
- First point of contact for key local accommodation partners, answering questions and queries, taking action as needed;
- Participation in weekly team learning in your office;
- Advise accommodation partners regarding their (potential)webpages on the Booking.com website and how they can amend data with respect to supply, availability, specials, promotions;
- Liaison person for properties to contact when they have questions by phone and the Account Managers are unavailable;
- Providing support to properties or Booking.com BV in building the webpage for accommodations and/or maintaining property information on the Booking.com website;
- Verify that the website has accurate information on properties and pictures of newly registered accommodations;
- Delivering training by phone to new and or existing properties on how to use Booking.com’s extranet and rates & availability system;
- Providing properties with information and advice mainly by phone, including follow-ups;
- Looking after IT/administrative related tasks;
- In consultation with the Account Managers, provide information support to Booking.com BV for new and existing accommodations;
- Conduct daily/weekly rate and availability checks on various platforms;
- Assist in the preparation of market visits, operational planning and projects;
- Support Customer Service, assisting in additional tasks and projects when needed
Qualifications & Skills:
- Proficient in English. Proficiency in Hindi and other regional languages would be appreciated.
- Affinity for / experience within e-travel and / or hotel / travel industry;
- Proactive, sense of responsibility, friendly and can work independently;
- Accurate, strong analytical skills and an eye for detail;
- Phenomenal teammate, motivated, flexible and open to change;
- Strong bias for action and possessing problem solving mindset;
- You already live in India and have a work permit to work in India;
- This role is based in Bangalore, India; mobility or accommodation not provided.
Benefits & Perks: Global Impact, Personal Relevance
- Coffee, and snacks, including healthy and vegetarian lunch options, daily in the office
Inclusion at Booking.com:
Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just create a unique workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.”
Read all about Inclusion and the Employee Resource Groups (ERGs) at Booking.com here
Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.