About Us: At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world!
Booking.com is seeking an Account Executive x 12 months FTC for our office in Venice.
This role will require at least two days per week based in our Venice office
YOU MUST BE A NATIVE OR FLUENT ITALIAN SPEAKER WITH RIGHT TO WORK IN ITALY TO APPLY FOR THIS ROLE!
All suitable candidates will be asked to complete an online sales assessment at application stage - please check your email for the link
Please attach CV and additional documentation in English language.
Role Description:
As an Account Executive your main task will be to provide support to new and existing accommodation partners, contacting, informing and advising them about how to meet the demands of the visitors on the Booking.com website. You will also build the accommodations webpages and training the new accommodations on how to use Booking.com’s extranet and how to use the systems that can improve their availability and supply.
Key Responsibilities
- Pro-active communication with partners in the region by telephone and by internal messaging to assist with the development of Booking.com’s business.
- Responsible for a portfolio of partners, the first point of contact, answering questions and following up when needed.
- Responsible for maintaining a stable relationship with the accommodation partners (i.e. frequent performance calls and contact to ensure they offer our customers the best availability and competitive pricing) at property level.
- Be knowledgeable on Booking.com’s products so that their benefits and usage can be explained to Partners.
- Identify opportunities for partners that will help improve Booking.com’s business by using its internal segmentation to prioritise.
- Identify new potential partner leads and pass these leads on for further follow up.
- Responsible for taking Customer Service escalations which relate to their managed portfolio and solving these in the most efficient manner for the business, partner and customer.
- Support the organization of events, such as workshops and webinars, for partners. Also expected to attend and participate in the partner events for their managed portfolio.
Qualifications and Skills
- Basic Job Knowledge (1 - 3 years)
- Proven sales or Account Executive experience within hotel/travel industry, e-commerce or similar
- Proactive, flexible and capable of working independently as well as working in a team
- Ability to prioritise own workload and efficiently manage their time
- Strong and engaging communication skills
- Strong work ethic; self directed and resourceful
- Ability to influence partners over the phone to implement suggestions
- Eye for accuracy and detail
- Proficient English, and Italian speaker and writer
- Ideally educated to Degree level or equivalent experience
Benefits & Perks - Global Impact, Personal Relevance:
Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:
- Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
- Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
- Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit
**Diversity, Equity and Inclusion (DEI) at Booking.com: **
Diversity, Equity & Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.
Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.”
We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
**Application Process: **
- Let’s go places together: How we Hire
- This role does not come with relocation assistance.
Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.