Business Analyst II

Axon Axon · Enterprise · AZ · Remote · 1501 Software Services

This is an entry to mid-level Business Analyst role focused on capturing customer needs, documenting business processes, and collaborating with cross-functional teams to deliver software solutions. The role involves understanding complex requirements, configuring systems, assessing solution feasibility, and designing acceptance tests and training. Experience in law enforcement is preferred, and some coding experience, particularly with JSON, is a plus. A CJIS background check is required.

What you'd actually do

  1. Work as member of the Software Services Team.
  2. Capture the voice and outcomes of the customer to drive business process documentation, including user stories, workflows, and functional requirements.
  3. Discover complex business requirements — providing structure and clarity where there is ambiguity — and work with Project Managers, Solution Architects, and Product teams to design and deliver solutions.
  4. Collaborate with the customer to configure the system to achieve their business outcomes.
  5. Assess impact and feasibility of proposed solution — including change management and other non-program implementation costs — evaluating alternatives and delivering solutions that accomplish agency outcomes.
  6. Design, administer, and document functional acceptance tests and training.

Skills

Required

  • Bachelor in Business, Operations, Computer Science, or Engineering.
  • Experience managing process improvement or facilitating change management amongst teams.
  • Demonstrated outcome-driven thinking.
  • Can make hard tradeoff assessments.
  • Willingness to join forces and drive company-wide initiatives across multiple departments
  • Demonstrated leadership experience
  • Self-starter who thrives with problem-solving and embraces ambiguity

Nice to have

  • Experience working with or in Law Enforcement preferred
  • Some coding experience, particularly JSON preferred

What the JD emphasized

  • Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.