About Us:
At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you make. The journeys you take. The sights you see. And the food you sample. Through our products, partners and people, we can empower everyone to experience the world. As part of Booking Holdings, which includes brands like Priceline & Agoda, we’re at the forefront of innovation and customer service in the travel industry. The Travel Media Network provides cutting-edge advertising solutions to help brands reach our extensive travel audience.
**Key Job Responsibilities and Duties: **
We’re looking for a Site Reliability Engineering Manager to lead the Server & Storage Management team within Core Platforms. You’ll own the strategy and delivery of storage services that power Booking.com at global scale—driving reliability, efficiency, security and developer experience across on‑prem and cloud environments.
You’ll coach and grow a team of SREs, set clear execution standards, and partner with platform, data center, and security stakeholders to improve availability, latency, and scalability of mission‑critical systems.
Role Qualifications and Requirements:
- Lead, mentor, and grow a high‑performing SRE team; set goals, run performance and craft coaching, and foster an inclusive, feedback‑rich culture.
- Own the reliability roadmap for server and storage services (availability, performance, scalability, latency), balancing near‑term delivery with long‑term platform health.
- Drive engineering excellence: SLIs/SLOs and error budgets, incident response/postmortems, capacity planning, and reliability reviews across owned services.
- Partner with platform, networking, security, and product stakeholders to align on reliability requirements and unblock delivery across dependencies.
- Advocate for pragmatic automation and “operations as software”—reducing toil and improving operability through robust tooling, documentation, and guardrails.
- Manage on‑call quality, production change controls, and risk; elevate observability and incident readiness with measurable outcomes.
Required Skills & Experience:
- Proven experience as an Engineering Manager (or equivalent tech leadership role) leading SRE/Platform teams that run large‑scale distributed systems in production.
- Strong SRE craft across SLIs/SLOs, incident management, capacity planning, resiliency patterns, and reliability‑focused software engineering and automation.
- Hands‑on familiarity partnering on or guiding work across Kubernetes, service mesh, and AWS‑based workloads; comfort steering trade‑offs for reliability and velocity.
- Solid grounding in Linux systems, networking, and observability practices (metrics, logs, tracing) applied to high‑throughput, highly available infrastructure.
- Excellent stakeholder management, prioritization, and communication skills; capable of aligning multiple teams and leading through influence.
Team and tech:
The Server & Storage Management area owns server/storage services & hardware critical to Booking.com, including APIs that manage server & volume lifecycle from provisioning to decommissioning, and operates in a modern environment leveraging bare metal, private cloud, service mesh, and AWS.
Required skills:
- Experience with automated provisioning on private/public clouds and bare metal.
- Experience with large storage devices in a business critical environment.
- Experience with configuration management systems (eg puppet, ansible, chef).
- Experience with physical server management: hardware features and performance attestation, BMC/ILO automation, vendor relationships and customer support escalations.
Benefits & Perks - Global Impact, Personal Relevance:
Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:
- Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
- Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
- Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit
**Diversity, Equity and Inclusion (DEI) at Booking.com: **
Diversity, Equity & Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.
Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.”
We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
**Application Process: **
Apply via our Careers site and learn more about how we hire. All external hires complete pre‑employment screening as part of our standard recruitment process, in line with applicable laws by location.
This role does not come with relocation assistance.
Let’s go places together: How we Hire
The interview process:
- Recruiter Screen
- Hiring manager interview
- Technical assessment
- System & Architecture
- Hiring decision
Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.
Key Skills
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Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.